Unable to set up an account
Step one is set up an account. When I attempt to do so I am being told that I am being sent an authorization code to the email account that I used to register and set up my account. I never received an authorization code. The staff at soundly.com is unable to help me. The hearing aids pair to my iPhone with Bluetooth but without the app I can’t adjust volume or anything else.
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Can we see volume level without having to actually touch volume nob?
Love the hearing aids and the app is functional and performs well.
Bluetooth
Doesn’t study connected to my phone
Worked Great, Now It Doesn’t
The app was working great. I was able to set up my hearing aids easily. Basic equalizer and volume controls were adequate for OTC hearing aids. However, I had to reconnect the Bluetooth connection and ever since then the app itself cannot connect to my hearing aids. It may have to do with upgrades to iOS. The developer should update the app to address this problem. Please address this issue!
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App didn’t work
The app would not allow me to log in or create a profile. When I called Sennheiser, they said they have never seen that before and someone would get back to me in “1-2 business days.” Really!?! You can’t get someone to contact me a little sooner than that????
