more worried about upselling than being useful
after ten minutes of digging around for it, i FINALLY found the new location for the “brands” tab (on the home page near the top and swipe over about 30 categories) since you moved it from the “shop” page. why? many of us arent aimlessly wandering around the app, we go in with a purpose and many of us are picky about the brands we buy because we spend a lot of time researching and making sure they align with our values so i’d appreciate it if you guys would stop MAKING IT HARDER FOR US TO DO SO. thank you.
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Disappointed
Disappointed after the update I can no longer find “Shop by Brand A-Z”
eh
app is constantly glitching
Fix this app
I can sign on through the web but not the app. It says “sorry something went wrong try again later” it’s highly annoying, fix it
1/10
Needs better testing. So many bugs in this version, almost unusable. Wouldn’t trust putting my CC details in since it was so unstable.
Resetting gives false errors. Creating new account redirects to wrong page.
Says it accepts Apple Pay until you log in and then doesn’t.
Spent like 20 minutes trying to log in because the errors and wrong redirects.
Resetting gives false errors. Creating new account redirects to wrong page.
Says it accepts Apple Pay until you log in and then doesn’t.
Spent like 20 minutes trying to log in because the errors and wrong redirects.
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Exemplary Customer Service
I am a frequent shopper at the Scottsdale store on N. Scottsdale Rd.
Every time I come in and enter face with Josh it is always a great experience!!!
He offers the one thing that every shopper wants and that is someone who CARES about them and their shopping needs. He greets you with a warm smile that makes you feel good that you came into Sephora! He knows where all the beauty products are and helps you find what you are looking for!
He treats all his coworkers with kindness and the same caring attitude!
Sephora is very fortunate to have such a valuable employee as Josh
He should be commended for his exceptional customer service skills and the way he treats his coworkers either the same kind of caring and respect!
He is a great asset to Sephora and is a mentor to his peers!
Every time I come in and enter face with Josh it is always a great experience!!!
He offers the one thing that every shopper wants and that is someone who CARES about them and their shopping needs. He greets you with a warm smile that makes you feel good that you came into Sephora! He knows where all the beauty products are and helps you find what you are looking for!
He treats all his coworkers with kindness and the same caring attitude!
Sephora is very fortunate to have such a valuable employee as Josh
He should be commended for his exceptional customer service skills and the way he treats his coworkers either the same kind of caring and respect!
He is a great asset to Sephora and is a mentor to his peers!
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Sephora!
I love Sephora, they have a hunch of goo skincare and perfume and products! The only thing I would change about it is the price! All of the stuff in the store my be cool but the price is not cool.
Bugs
If you change a color of an item the add to cart disappears. Chatted and reported it. Still not fixed. Losing orders.
It’s ok
I’ve used this app before, but I deleted it for a while and now I’m trying to log back in, but it keeps saying error even though I have my password and everything saved but overall the app is wonderful for finding stuff that you need
Annoying!!!!
Please!!!!!?!???? Why did they change the layout of your saved items. And then if I want to remove something there’s extra steps and it’s so annoying. Not to mention that anytime you click an item (even if accidental) it scrolled automatically all the way to the top!!!!
Ça marche pas😭
Je suis decu je ne peut même pas aller sur l’app et mettre à jour
Frustrating
Tried purchasing a gift card 3 different times and it kept getting denied.
Stop playing the customers faces
I lost my card I bought a digital gift card thinking that I would be able to I don’t know use it no it takes up to six hours to process are you kidding me are you kidding me so now I’m not gonna be shopping at Sephora anymore because you’ve played in my face too many times
I can access the app
I hate to be that person but I love this app but I have a old phone that won’t update it keeps telling me to update it and it won’t let me access the app I really like this app and love online shopping so please fix it
Amazing
I am obsessed with skincare and makeup I am a Sephora girl and straight when I go to the mall I go to Sephora awesome app
I love ittttt
As a 11 year old most people call me a Sephora kid but i am a kid that likes Sephora! With this app I can just order online and buy what I want and in person people give me look. One time when I went to Sephora in person a lady immediacy cam over to me and started helping me and she was so nice! Thank you Sephora for giving me an awesome experience!!!
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Fix your app
I made my password when I created my account and I had it saved and wrote down but this app signed me out and said oh wrong password and every time I enter the app it makes me login.
Scan in store
Can the barcode to scan my beauty insider card in store when I make a purchase please be front and centre on the main page? 😩
My Favorite App
I downloaded this app and it’s the best ever! You can make a favorites list with your ❤️ items. All the makeup on here is always high quality and worth the prices! It’s so easy to have a retail establishment that sells all my favorite makeup,skincare, and perfume! It’s so easy to have an app and not have to go to the store if you have one of those lazy days. Thank you Sephora for making an app! If you love makeup,skincare, and perfume that’s high quality just like me, get this app RIGHT NOW.🩷🩷😀(The only downside is you have to pay extra if you live out of the US)
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Awesome!
It’s an amazing store and app!
