Missing options
For some reason the look up by brand shortcut has been removed. This has always been a very useful search function. Please fix!
Annoying
Why am I required to sign in to my account in order to make a purchase? I don’t have access to the email I used when I was like 13 for my ‘beauty insider.’ When you purchase in store they ask for your number for your points so I don’t understand the inconsistency with the website. I can’t even track my orders but still get vague notifications that my item has shipped because I have to physically go to the store to purchase and it adds the purchase to my account history. The app also always logs me out randomly like stop. Then every time I say I forgot my password to hopefully recover my email it says there’s an error. Feels like rage bait. Very displeased with this dysfunctional, FBI security shopping app. You would think they would make it easier for someone to simply buy products like every other shopping app, but of course it’s big bad sephora so they’re not hurting either way. I’ve deleted.
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No sinseryley yours
I love it but Sephora has no sinserley yours
more worried about upselling than being useful
after ten minutes of digging around for it, i FINALLY found the new location for the “brands” tab (on the home page near the top and swipe over about 30 categories) since you moved it from the “shop” page. why? many of us arent aimlessly wandering around the app, we go in with a purpose and many of us are picky about the brands we buy because we spend a lot of time researching and making sure they align with our values so i’d appreciate it if you guys would stop MAKING IT HARDER FOR US TO DO SO. thank you.
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Disappointed
Disappointed after the update I can no longer find “Shop by Brand A-Z”
