Love
This app I love. I really enjoy this app when it works. Sometimes it freezes and won’t let me check out stuff or look at anything. This might be a problem but otherwise this app is one of my favorites😍😍🫰🏼🫰🏼
Needs an update
Definitely needs a dark mode!
Multiple sign ins
I love Sephora and I love the app. It’s pretty easy to use. The only issue. I really have is the multiple sign ins. It signs me in when I open the app. It signs me in when I add things to my list. It signs me in when I remove things from my list. It signs me in when I make a purchase, which is the only time it should sign me in. Then and when updating my personal settings, addresses payment, etc. The other times I find it utterly ridiculous.
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Can’t brows kohl’s Sephora
My store is mixed with a kohl’s and they will NOT let me choose it at my store JUST to see if a product is available. Don’t know if this is an app flaw or they just don’t want us having the convenience of shopping at a kohl’s/sephora without going in.
I’m very aware discounts can’t be applied I’m only checking stock. Everyone should have ability to check if something is available.
I’m very aware discounts can’t be applied I’m only checking stock. Everyone should have ability to check if something is available.
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Terrible Customer Service — Wrong Delivery,
I’m very disappointed with Sephora’s customer service. I placed an order with several high-value items, but my package was delivered to the wrong address. The delivery photo clearly shows a different house, yet Sephora declined to take responsibility or provide a solution.
I feel that my concerns were not taken seriously as a customer. After this experience, I would not recommend ordering high-value items from Sephora.
I feel that my concerns were not taken seriously as a customer. After this experience, I would not recommend ordering high-value items from Sephora.
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