Free

Details

  • Released
  • Updated
  • November 17, 2018
  • August 4, 2026

Features

Servicefactor screenshot #1 for iPhone
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About

This mobile companion app enhances field service operations by enabling technicians to create invoices, process payments, and manage customer information directly from their devices. It streamlines work order completion, quote generation, and signature capture, syncing all data back to the office system.

Create invoices and process payments in the field
Manage customer and equipment details
Generate and send quotes with signatures
Track dispatch statuses and repairs
Capture customer signatures for work authorization
Integrated mapping with navigation
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What's New in Servicefactor

1016.70

August 4, 2026

Cash payments collected in the field can now be reverted before syncing to the office. UX improvements on sync in the field, particularly when in low network conditions.

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User reviews

Worst service app ever

This app is not user friendly and extremely complicated for simplistic daily use, every tap the app has to sync and god forbid you’re in an area with bad cell reception your tablet becomes a paper weight, if I can give it 0 stars I would

Poor program

If I could give this a zero I would. Company been using this for a few years. Try a do search of customer list doesn’t go in alphabetical sequence at all. Try address doesn’t come up with number in order ie 230 comes up with 5230 and the like. Can’t use in basement due to no reception. If you have 1bar and try to go to next screen it freezes up. Very poor program.
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Horrible

Use anything else. Even when you have a good signal its wonky. App is poorly executed

Go elsewhere!

This product is very glitchy and continues to lose Tehcnician input data. Wasting time and money. Coordinators have to work for the software for they cannot put a service or PM in for more than one day. have to manually move it on the calendar daily.
Don’t waste your time or money investing in this poorly designed application.
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Terrible

Every update makes it work even worse. Spending an extra hour unpaid at almost every call just to try and get this trash to work. Steer clear of this provider

Developer apps

FAQ

What is Servicefactor?

Servicefactor is a mobile companion app designed for field technicians using the ServiceFactor web system. It allows for on-site invoicing, payment processing, and work order management, syncing all data back to the office.

Is Servicefactor free to use?

Yes, Servicefactor is available for free. It is a companion app that requires an existing ServiceFactor web system to function.

What devices does Servicefactor support?

Servicefactor is supported on iPhone, iPad, and iPod devices, making it accessible for technicians on the go.

How does Servicefactor help with payments?

Servicefactor enables technicians to process payments directly in the field, including chip processing. This helps increase cash flow by creating invoices at the time of service.

Can I generate quotes with Servicefactor?

Yes, technicians can prepare quotes for customers directly within Servicefactor, including pictures of items quoted. Unaccepted quotes are automatically uploaded to the office for future follow-up.

How often is Servicefactor updated?

The latest version of Servicefactor is 1016.64, and it was last updated on March 25, 2026. This indicates a commitment to regular updates and improvements.

What is the user rating for Servicefactor?

Servicefactor has a rating of 2.5 stars based on 35 ratings. This suggests there may be areas for improvement based on user feedback.

Does Servicefactor have ads?

No, Servicefactor does not contain advertisements. As a free companion app, it focuses on providing core functionality without interruptions.