Servicefactor User Reviews

Name: Servicefactor
Rating: 2.4 (37 reviews)

Servicefactor

Team Management Systems, LLC

💼 Business

📊 Productivity

Customer Experience

Positive experience16.7% of reviews

Neutral0.0% of reviews

Negative experience83.3% of reviews

~ Based on 12 written reviews from the US App Store.

Is Servicefactor Safe?

Servicefactor has mixed safety signals based on user ratings. AppsHunter Safety Score for Servicefactor is 56/100.

This assessment is based on 37 user ratings, with an App Store average of 2.4/5.

Safety Analysis

32.4% of ratings point to a safe experience

2.7% of ratings suggest some concerns

64.9% of ratings point to a risky experience

~ Based on 37 App Store ratings for Servicefactor.

Is Servicefactor Legit?

Servicefactor appears to be a legitimate app. AppsHunter Legitimacy Score for Servicefactor is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Worst service app ever

This app is not user friendly and extremely complicated for simplistic daily use, every tap the app has to sync and god forbid you’re in an area with bad cell reception your tablet becomes a paper weight, if I can give it 0 stars I would

Rusty cooling

2 months ago

Poor program

If I could give this a zero I would. Company been using this for a few years. Try a do search of customer list doesn’t go in alphabetical sequence at all. Try address doesn’t come up with number in order ie 230 comes up with 5230 and the like. Can’t use in basement due to no reception. If you have 1bar and try to go to next screen it freezes up. Very poor program.

HAWK 1226

a year ago

Horrible

Use anything else. Even when you have a good signal its wonky. App is poorly executed

Bob Booey04

a year ago

Go elsewhere!

This product is very glitchy and continues to lose Tehcnician input data. Wasting time and money. Coordinators have to work for the software for they cannot put a service or PM in for more than one day. have to manually move it on the calendar daily.
Don’t waste your time or money investing in this poorly designed application.

JRACTK

a year ago

Terrible

Every update makes it work even worse. Spending an extra hour unpaid at almost every call just to try and get this trash to work. Steer clear of this provider

Lanericeisthepimp

a year ago

Missing Acowin

This app is soooo much worse it’s than acowin not even funny. It never loads anything and if you try to close the app out and try again, it deletes all your progress you did on that call slip. I’ve literally (just now) wasted 20 minutes of just waiting for it to load and it never does. And I know it’s not my brand new iPhone 15 or my full bars of 5G lite service because everything else works perfectly. Not to mention it also takes so much longer to put in all the notes. And you also can’t see the history’s checklist only there notes. So we can’t see readings that were taken on the last visit and stuff like that. Wish they kept Acowin

Coda.v

2 years ago

Excellent

Great product, very well designed. We were apprehensive at first because of problems with another product but so glad decided to move forward. Syncs seamlessly with QBO. Tech support is very responsive and helpful. Office staff and techs love it! I highly recommend Service Factor.

AndyARP

3 years ago

Solid

Bumpy start but after a few updates and hotfixes. Have to say it’s very user friendly and the team is very responsive when it comes issues. Tech approved.

Anti DIY HVAC

3 years ago

Response from developer

Thank you very much for the positive review and taking time out of your busy day to leave it. We work hard on making great software and truly appreciate the suggestions and feedback that we receive.

Terrible App

I won’t bore you with details. The company I work for has been using this for about one year now and it keeps getting worse by the day.

HVACRickstar

3 years ago

Response from developer

Thank you for the response, as we are always trying to improve and bring you the best software possible. Please contact ServiceFactor support with any issues you are experiencing. We are constantly releasing enhancements and updates, each one improving the product based on end user suggestions.

Difficult

I like the clock in feature, but the app is very slow and does not work the majority of the time.

huntermw24

4 years ago

Response from developer

The clock in feature is a great tool and has some enhancements with the last couple of releases that make it even better. 1. It now will ask you at the end of the day if you want to clock out if you complete a dispatch after your regular end time for the day. 2. You can enable an option (if you want) to automatically clock you out at 11:59 PM if the technician forgets to clock out. 3. An "Idle Time Buffer" option has been added that will automatically start your next 'Travel or Working' at the time you completed the prior call, as long as it falls within the 'Idle Time Buffer'. This can be used to eliminate the short idle time between completing a work order and starting your time on the next work order. I am sorry to hear that you are experiencing issues with the app. Please contact our support department so that they can assist you, as we are not getting reports of the app not working.

Bad update.

The last update changed something to where if you don’t have perfect wifi connection, it won’t sync or sometimes let you make changes or log out. This is a terrible design because us techs use this in the field, on mobile connections... It’s broken now....

cjk126798

4 years ago

Response from developer

The update you refer to introduced a new utility that would check the connection speed and if it was too low, it would not sync until you got a stronger signal. The next update enhanced this feature and allowed you to disable the speed check feature, or set your own 'speed limit', which should have eliminated the issue you were experiencing. We are sorry that you had a bad experience, but came out with a solution that addressed it as quickly as possible.

Could be better

Looking up history for each customer is not available as it was with AcoTruck. There are a few good differences. But all in all, Aco truck was better.

userronald

5 years ago

Response from developer

Thank you for the compliments on ACOTRUCK, it is a great product, and we feel that ServiceFactor Mobile is just as good of a product as ACOTRUCK, and actually has more features. ServiceFactor Mobile has always given you the ability to view a Customer's History and even drill down into the details as long as you had an open Work Order for the customer on your device. In a recent release, we added the ability to view history in ServiceFactor Mobile for customer's that do not currently have an open work order on the device. This is a great feature that will allow you view a customer's history before creating a Work Order in SF Mobile. You can get to this from the Menu Option 'View History or Create Work Order'.