Shady app
Now they’re also sending popup and push notification advertisements as well
Eh
Not a dime
SCAM
Beware of misleading business practice
What a complete waste of money. I signed up for Settlemate because of the money-back guarantee. I used the app, submitted claims for the settlements I qualified for, and waited. An entire year later: ZERO settlement payouts. They don’t even file the claims on your behalf. The app sends you to other companies portals, mostly Lantern, and even if you qualify and wait (usually very long waiting periods) the third party company will take money out of your pay out as administrative fees.
Then I asked for the refund they advertised, the only reason I took the leap to give these people money, and they denied it because of “significant gaps in activity.”
That is ridiculous. I had already submitted the claims I qualified for. They could have prevented this review by honoring their own claims. I was waiting for the settlements to close and pay out. Opening the app over and over and staring at pending claims would not magically make the money arrive. I regularly checked for new claims to make. Blaming me for not spending enough time in the app feels like an excuse to keep my money. Yes, support denied my claim saying I did not open the app regularly enough throughout the year..
I’ve asked them to point to the exact requirement I supposedly violated. I cannot find a clearly stated rule in the applicable guarantee explaining how often I needed to use the app to qualify for a refund.
Their alternative? Another year of access. I don’t want another year of the same frustrating experience. I want the refund that convinced me to pay in the first place. Offering more access after denying that refund just adds insult to injury.
I feel completely misled. The app produced no settlement payouts for me, and now the supposed safety net of a money-back guarantee has turned into a fight to get my money back. To me, that is underhanded business practice and deserves to be reported to the BBB, FTC, CFPB, and SEC.
I’ve appealed, and my original first-year refund is still unresolved. Based on my experience, I would not recommend this app to anyone. Do not hand over your money assuming that their “guarantee” means getting a refund will be straightforward. Mine certainly wasn’t. They will likely run you in circles until you stop asking for them to adhere to their own terms.
Not a free app
Doesn’t really get you anything
Waste of time and money!!
Oh this not just an Advertisement!!😳
I signed up to get my first class action suit and received my first payout a few weeks later..😳😳😱oh snap!!
🫰
