One request
Love this app and have been making big progress with my credit cards so far. I have a savings account open with my credit card issuer and would love to see an option where I can put my spare change from my purchases into the savings account instead of just paying down my debt. Then this app would be perfect.
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Incorrect balances
Ditch is pulling in incorrect numbers from my bank, for example, it is says I owe $9999 to 2 credit cards which is inaccurate. I also have not been able to successfully connect Target Red Card account.
Great Idea, Terrible Customer Support
Extremely disappointed with the support experience. Our American Express account was suspended after payments processed through Ditch triggered compliance issues with Amex, and we urgently needed documentation explaining how the payment system works. We’ve tried calling, leaving voicemails, and sending messages through the app, but have received no response at all.
For a financial app handling people’s bank accounts and credit card payments, responsive customer support is not optional. Right now we’re facing potential permanent account suspension with Amex and can’t even get a basic explanation letter from Ditch.
The app concept is good, but the lack of communication and support when something goes wrong is honestly unacceptable.
For a financial app handling people’s bank accounts and credit card payments, responsive customer support is not optional. Right now we’re facing potential permanent account suspension with Amex and can’t even get a basic explanation letter from Ditch.
The app concept is good, but the lack of communication and support when something goes wrong is honestly unacceptable.
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Response from developer
Hi Matt, thank you for sharing this. This is definitely not the experience we want for anyone using Ditch. We're sorry that we let you down, and we're committed to making it right. Please reply to our email so we can get you the support you need? — The Ditch Team
Paid off my credit card
I have been working on paying off a stubborn credit card for two years and Ditch helped me make $2k in extra payments AND see where I was wasting money each month
the best app
I’ve been using ditch for only a few months and have paid off $600 of my debt which doesn’t sound like a like compared to how much debt I’m in but it’s saved me so much on interest! highly recommend!!
