Shake Shack User Reviews

What users say

Top reviews

Bacon Cheese Fries & a Scoop of Vanilla Ice Cream

What a treat and got a special on the ice cream scoop because it was national ice cream day and I got a deal with the app

Portion Size

I ordered the Dubai Shake with a shack burger and onion rings.

The Dubai Shake was a bit disappointing because I like chocolate. See the chocolate that coats the inside of the cup but I did not expect not to taste any chocolate. (I’m love the Chocolate Pudding Milkshake)

The onion ring serving is a bit small. Can they spare a few more❓
Show more

Can’t order cookies and shakes online the app?

Can’t order cookies and shakes online

Scam

What happend to the $1 $3 $5 deals you greedy trash

Great service!

Every time I order from here, everything comes out fairly quickly and tastes delicious:)

Summerlin SS the Best

Tried other SS resto, including 2 in Tucson, Summerlin’s original burger is THE best!

Non intuitive

The app places order customization after you select an item. That’s backwards. Also, the final check out review doesn’t show details of the order, but shows lots of other information. Maybe do some user interface testing and update this app.

App has bugs

The app is a little slow

Shake shack

Thank u

Honor your offers

So you corporate pricks decided to stick a
Gaffe in the offers
Column because they don’t work and they
Are
Only valid through the app. I’ve tried the shackpack at 3 different locations and it never works. Lame

Love it

If they make it so you can ask for sauces or a notes section, that’d be 5 stars

yummy

i LOVE shake shack.

Excellent Staff

Midtown East SS - delicious food, clean, hospitable, very competent staff.

GPS

Sucks at locating the spot I’m at

Excellent service

I got the best help at the counter ! Speedy and very informational ! So helpful !

Bad app. Any app that makes you update phone

Guess I’m not ordering from shake shack any longer. No app should force me to update my phone

Updates

Didn’t receive notification that my food was ready

Price and politics

Ya the food isn’t worth the pricing to me, especially if they are pushing ideologies that seem political and inappropriate for a non-adult specific business.

Excellent

Literally perfect for when I’m running late through Grand Central. Always delicious.

I LOVE FRENCH FRIES

i eat everyday no food