Shake Shack Reviews: Is It Legit?

Customer Experience

Positive experience40.6% of reviews
Neutral8.2% of reviews
Negative experience51.2% of reviews

~ Based on 1,202 written reviews from the US App Store.

What users say about Shake Shack

Is Shake Shack Safe?

Shake Shack appears safe based on user ratings. AppsHunter Safety Score for Shake Shack is 96/100.

This assessment is based on 607,275 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.9% of ratings point to a risky experience

~ Based on 607,275 App Store ratings for Shake Shack.

Is Shake Shack Legit?

Shake Shack appears to be a legitimate app. AppsHunter Legitimacy Score for Shake Shack is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Order doesn’t work the first time you try

But then it shows the Apple wallet went through. But no order

Easy to use

Works well

Was helped and thankful

William really went above and beyond to help me feel comfortable placing my order.

Awesome food

Always delicious and super quick

Intuitive and easy app to navigate

Delectable burgers and fries. Easy to use app and an associated photo visually depicts product.

Favorite burger

My all-time favorite burger

Great in OKC

I’ve had Shake Shack at the airport, but now that it is in Oklahoma City. I feel like it competes with our local burgers. It has a lot of different variety of options and they usually have good deals through there app. Do you order early because it can be busy. However, the area that it the Oaks is very nice to have a leisure night waiting for food and chatting with friends and family .
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Does not remember credit card credentials.

Does not remember credit card credentials. It remembers some of them but every time I order I have to hassle with that. No wonder Amazon is taking over the world. Shockingly, when you order in person, they don’t give you your drink after you order. You don’t get the drink until you get the food. Primitive.
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Awful Experience

Poorly trained staff...order inaccurate. Manager not helpful. Save your time and money and go to the one in Cedar Park...this location stinks!

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Unusable

App won’t let you order

Exceptional

I found the application was easy to use and love that it has pictures.

Grilled cheese

Worst grilled cheese for five dollars! If I’m paying
that again the cheese can’t be cold

Nom nom

Love my Shake Shack crew at Santan Village in Gilbert. They are professional personable and make a delicious meal!

Best around

Fire

Amazing service

Everyone was friendly and the food is amazing

👍

Truly inspirational

terrible just terrible

i wanted to place a delivery order, i chose what i wanted and then once i finally paid it told me to wait, i waited for what felt like an hour until my app crashed, i cant check my orders status and it charged me i got scammed

No chicken sandwiches?

Very disappointing that you advertise a promo for free chicken sandwiches with a $10 purchase … and then the store is sold out of said chicken sandwiches.

The app sucks

Tried to get a bunless burger multiple times but the app keeps dropping the bunless burger. We didn’t know, waited a half hour then realized what happened the staff didn’t care at all. Go to Great State Burger instead this store sucks