Shake Shack Reviews: Is It Legit?

Customer Experience

Positive experience40.9% of reviews
Neutral8.0% of reviews
Negative experience51.1% of reviews

~ Based on 1,231 written reviews from the US App Store.

What users say about Shake Shack

Is Shake Shack Safe?

Shake Shack appears safe based on user ratings. AppsHunter Safety Score for Shake Shack is 96/100.

This assessment is based on 612,690 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.9% of ratings point to a risky experience

~ Based on 612,129 App Store ratings for Shake Shack.

Is Shake Shack Legit?

Shake Shack appears to be a legitimate app. AppsHunter Legitimacy Score for Shake Shack is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Awesome vegetarian burgers

Wonderful staff at the Shake Shack at Century City. Friendly, fast service. Thank you! Will have to try the one in West Hollywood and Irvine

Only accepts AMEX???

Literally trying to throwing money at this app. tried 5 different cards and found out it only accepts AMEX which conveniently doesn’t work with my rewards. why do you even have other provider options??? why waste my time???? Only Christ himself knows! Absolutely asinine!

More promotion

More promotion

Prices

They bumped the prices like crazy and removed order history so you can’t see how much you payed, but my bank account remembers! Definitely last time shopping l, but not like they care!

Delicious

The kids love your burger!!

The worst app ever

How can an app be this bad??? I have tried using the app to order many, many times and I think it has only worked about 5% of the time. I’m not the only one who regularly has trouble with it. I usually just have to abandon my online order and walk in and order.

Ccpa violations

This company refuses to delete account and ur data if ur a california resident please report them to ccpa enforcement theyre breaking californianprivacy laws file a complaint with the ccpa !!

App freezes when Pick-Up is selected

When you click “select location” or “start order” and choose pick up the app crashes and becomes unusable.

App frequently declines my orders for no reason

Never tells you why. It just says something went wrong. So I have no idea what went wrong, and I don’t know if I need to try again, I don’t know if it already has placed an order and I need to double check that I’m not ordering again. It’s just crazy.

Delicious

I had a great experience here, and the staff was very welcoming and pleasant to deal with

Fast service!

Fast service and great burger

Mom of boys

Great afterschool meal before games and practice. It’s fast and easy to use the app. The offers are great!

Works well, plenty of promos

The app is straightforward. There’s also often promos for free burgers or sandwiches with purchases of meals throughout the year.

Don’t even think about it.

Awful.

Bruh

Payed me more than it said

Delicious Shake Shack!

Love the deals!! Thank you

Cheese

Ways to buy cheese on the side ?

Lack a smooth window or screen transitions

App needs a screen redesign. So bad feels like screen is freezing

Offers are very difficult to figure out and not well described

I continually struggle to identify what the offers are and how they apply during checkout. It’s not a very smooth process. It needs to be cleaned up.

Awesome burgers

Just top tier fast food