Shannons App User Reviews

Shannons App

AAI Limited

💰 Finance

Top reviews

Most Recent Highest Rated Lowest Rated

Updates

I cannot update the app so I cannot use it any more
Very disappointed

bali bound this year

2 months ago

Policy details not available

I have tried accessing my vehicle policy details via the app and for weeks now it comes up with a message saying that policy details are undergoing maintenance and to try again later. Maintenance for weeks, what the…. The virtual assistant is also useless. When will this issue be fixed. Very annoying….

boris the jak

3 months ago

Provide more policy information

Overall the app is ok, it is missing a big detail though, if a policy has multiple vehicles under it, you should provide a breakdown of how much each vehicle costs per month or year.

Centurion501

a year ago

Need more info to view

Need more car info at a glance without having to print/email docs.
Things like mods/accs and also how much each vehicle costs at the moment would be really important and time saving.
Also, a way to change rego without calling or going through a slow chat that times out.

Speedy 1969

a year ago

Useless

Cant update any details in the app so i still need to call a person to do so. defeats the purpose of the app

123652111245677633

2 years ago

Response from developer

Hi, we're sorry for the troubles you've had with the App! We’d really like to help you with resolving this issue. Please email appsupport@shannons.com.au (Mon – Fri 8am - 9pm, Sat & Sun 8am – 8pm), and one of our friendly support staff will happily assist. Thanks - Deb, Shannons App Support

Great Company

I have been dealing with Shannon’s for many years now and have found them to be very amicable and easy to deal with. Nothing is a trouble to them and they are happy to explain in layman’s terms all about your insurance cover great pricing and easy monthly terms . Why would people shop anywhere else 👍

Torana Lc

2 years ago

Response from developer

Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. Thanks – Deb, Shannons App Support

Great value

Perfect and easy ✨

Jasethesavagebarber

2 years ago

Response from developer

Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. Thanks – Deb, Shannons App Support

Logs in and crashes

Definitely an APP in its infancy. It logs in and crashes 80% of the time. When you finally get to login it’s a brief summary of your policy that your unable to add or delete vehicles. It points you to a chat which you can only access when the APP doesn’t crash. Quite useless in reality. Hope your not paying your IT department much as they haven’t earnt there $$$ yet

Azzas64

2 years ago

Response from developer

Hi, we're sorry for the troubles you've had with the App! We’d really like to help you with resolving this issue. Please call us on 1300 234 820(Mon – Fri 8am - 9pm, Sat & Sun 8am – 8pm), and one of our friendly support staff will happily assist. Thanks - Deb, Shannons App Support

Review

How much I pay monthly per car would be good to know in the app

Big V66

2 years ago

Response from developer

Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. I will pass on your feedback. Thanks – Deb, Shannons App Support

Good start

Decent start for an app. However, at this point it seems as though much functionality just dispatches you to the Shannons website - the app itself doesn’t do much. Eg for a new car insurance quote, off to website in your mobile browser, which opens the useless Shannons Online Assistant, which eventually gives up and offers to connect you to an “Enthusiast”. Might as well not bother with the app or online systems at all, just call, Shannons staff are always super helpful.

Aaron01234

2 years ago

Response from developer

Hi, thank you for your review! If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us. Thanks - Deb, Shannons App Support