Désappointée
Mon téléphone n’est plus assez récent pour permettre d’avoir accès à votre app, je suis toujours membre et ne peux pas activer les offres. Au début du mois j’ai activé l’offre mensuel sur mon laptop mais cette fois ci pour l’offre du 23 octobre ça ne fonctionne plus. Vous ne pouvez pas vous attendre à ce que j’achète un nouveau téléphone pour ça. Je trouve la situation très désagréable, on devrait avoir le droit d’utiliser l’ancienne version.
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Won’t let me sign in
Been having trouble signing in even though all login information put in has been correct. Now I’ve been locked out of my account and have to wait 24 hours because of how poor the coding is. Moving to a new station to get my gas this app has ruined years of my experience.
New shell app doesn’t work
I am a platinum reward member and now my .10 discount and any additional discount no longer work
Can’t log in terrible customer service
I can’t log into the app and I contacted the customer service and spoke to an actual live person and they were unable to help me. I would not recommend Shell terrible service.
New app
The app is giving me problems . I tried downloading the app and adding my email it keeps saying I have 2 accounts when I try to merge them it says sending to my email but it isn’t going to my email
Access
After each update the app requires the password again I enter it and it tells me that it is not. I update the new password and in the new update of the app it asks me to enter the information and again it tells me that it is not the password. It is a garbage app
Terrible pay at pump mechanic
This thing does not sync 3/4 of the time with the pump, the waste of time not worth the 5 whole cents a gallon offered. Kick rocks Shell.
Awful
Never works…have filled 15 times over 10 gallons about half the time with premium and stuck on gold status…discounts hardly ever apply and cards sometimes wont work when trying to pay thru app.
Doesn’t work
The app doesn’t work well at all. I get a code to get an additional 5 cents off per gallon from Tmobile and the code won’t work since I was forced to move from the fuel rewards app to this one. And now I tried to log off to log back in and it gives me a sorry error E000a. Really disappointed when the fuel rewards app worked well for years.
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Force to buy the most expensive car wash.
Now the app offers only one car wash (the most expensive) that wasn’t the case before. I don’t like this kind of sale strategy… so I don’t buy it anymore.
Payment doesn’t work
I went to 3 different Shell stations in my city & called 3 different Shell phone numbers trying to get answers for why my Shell e-gift card that shows a full balance and has never been used is coming up as declined when I try to pay with it in the app, but no one could help. The last person told me it was a tech issue in the app and to use the live chat option in the app to report it. The live chat is nothing more than an automated robot telling me to do things I already tried. There has got to be a better way to get help! I have $25 for gas that I can’t even use because they can’t even manually punch in the card numbers and said they have to scan it in the app that doesn’t work! Kind of ridiculous.
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Awful App
Sign in is awful. Put in my phone number & will not let me sign in. Phone number already in use.
Bad customer service, bad car wash terms, too.
There is no phone number to call and the car wash terms are terrible.
Awesome Convenience With Just One Hitch…
It tracks the locations that I visit and my purchase history…. my personal habits. Convenience comes with the cost of privacy.
Great apps!
Easy to register and use! Add support on passkey instead of SMS please 🤝
The most idiotic app I’ve encounter recently
I was using it in US yet when traveled to Canada the app stopped working under the current user and asked me to create a Canadian login. While creating the Canadian account it did not allow me to use the sema email since “it was already in use”… sounds like a bad joke.. Same payment, same company, same internet, different country.. Can’t you guys overcome the simplicity like that? …Insane
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Long time customer.
Fuel
I’m so old, soon to be 83. I know excellence when I experience it! Only Shell goes into my gas tank.
I’m so old, soon to be 83. I know excellence when I experience it! Only Shell goes into my gas tank.
Too Invasive
Why are all of these apps seeking DNA, blood samples and letter from the IRS just to sign up for a rewards program? I will not give my CC info willy nilly to theoretically save a penny on my fuel costs. Email, cell number I get it, no problem but it stops there.
Requires ios17?
So Shell wants me to replace my perfectly functioning $1300 phone if I want to continue giving them my personal data? What sense does that make?
My income has not increased due to wars started by your friends like yours has, so maybe I’ll keep my several year old phone and live without your app.
My income has not increased due to wars started by your friends like yours has, so maybe I’ll keep my several year old phone and live without your app.
Very disappointed
This app has many glitches, unable to apply my T-mobile ¢.05 off this past Tuesday. Now today on Sunday 10/18 with the ¢0.22 off race day discount, nothing applied! Absolutely garbage! When it was still fuel rewards app, everything was smooth and worked. I guarantee that this coming Tuesday for T-mobile discount will also not work. T-mobile should definitely drop shell from their rewards and find another fuel company that works.
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