I had money before can u guys put it back
Please
Awesome
Very easy to use
Designed to overcharge you
I'm staying at a hotel whose only way to do laundry is through this app. I have to create an account now to wash socks. Better yet, each load (wash or dry) is $3, but the app only lets you load your account in $5 increments, meaning you will overpay for what you actually need. They have the audacity to charge a service fee on top of that. This billing practice is dirtier than my laundry is. Shame on you.
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Easy peasey
Straightforward app, easy to use.
Terrible service
Almost every time I go to open the laundry when it’s finished, the lid is locked so I have to pay for an additional load just to get my stuff out. I reached out to customer service multiple times, nothing. No solutions. No one’s come to look at the machine. No refunds for loads I didn’t even use. The only time I heard back they refunded me 3 dollars just for me to spend again to open the washer. Overall a terrible company. I kiss coins and the laundromat.
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Took funds
I added a card in preparation for a trip we are on, but did not make a deposit. Soon after I received an email that I had deposited funds with a link to click if I had not deposited money. When I clicked the link and informed them of the error, they said the money was non refundable , but that I could remove my card and transfer the account to another person. While I did remove my card after this, they took my money without my consent and no satisfactory resolution.
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Impossible to pay for other cycles.
- Impossible to pay for cycles other than the single one programmed in (e.g you can’t pay for a 3.75 cycle, it’ll only let you pay 3.50).
- No Apply Pay and egregious fees (almost a dollar on a 15 dollar top up).
- No Apply Pay and egregious fees (almost a dollar on a 15 dollar top up).
Luv ShinePay
Super simple to use. It's fast and makes the laundry task easier.
Bout time
Way easier that running to the laundry mat to get quarters all the time
Doesn’t work
Machines don’t work. Took me about 20 times to connect to the washer. Never connected to the dryer. So now I have a pile of wet clothes. Won’t refund your money as well. Don’t use the machines and go somewhere else.
Poor Service
I happen to use the dryer at the Hampton Inn in New York and after loading the required credit, the selected dryer was showing out of order on the screen display. To make a claim you have to send them an email and while my clothes are wet, I can’t use another dryer without adding more money in it. I might get refunded but what’s the point if I am a visitor in the city. Basically lost my money. Real poor customer experience. If you run such service at least have the decency of being my reactive or else you are scamming your customers. Thumb down 👎
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Cool
Cool
Easy to Use
probably the best washing/dryer machine app I've used in hotels
Add more time
It’s a good app but it should allow you to add more time on the dryer.
Can’t even get past sign up
I need to download this app to use it for laundry. However, on the sign-up page, there’s some sort of glitch and no matter how hard I try I can’t sign up. Please help.
Trash
This is terrible.. sent them a refund request since the machine didn’t work and they denied it. Enjoy the 1 star
Fast and Easy
It’s simple to use and I like that I can put a custom amount thank you
App is unresponsive
This app is unreliable. Right now it’s unresponsive. You can’t depend on it. Save your quarters!
Don’t use it this app.
This app forces you to add a credit card and will not let you use Apple Pay. You will get spam emails after you create your account.
Amazing app
Most apps like this that are one off for a random purpose maybe a few thousand machine suck. This app is awesome. The UI is fast, you can reload your account in literally 2s and then scan and start your machine in 2s. It’s gotta be made by the Chinese because it’s so damn flawless . That or Claude fable.
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