$2 service fee to order
$2 service fee to place an order online is wild. Honestly the app is the only reason I was going to order from here. I'm not paying $2 to give them my business. There's a donut shop on every corner around DFW. Instead of the app being an advantage over the competition, the app is now a detriment to their business.
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What’s the point of the app?
You removed build your own donut boxes from the app. Forcing me to drive and order at the store… completely worthless
Nonexistent delivery charge
App did not show a delivery charge was involved. Imagine my surprise when my card was charged $7 more than I was expecting. I will not be buying from Shipley’s for a while. Just support local donut shops.
Put Apple back
Not only did you guys remove Apple Pay, but you also removed Apple Sign In, so now I can't sign into my account, and all my points I earned were a waste of time. What a useless app!!!
Just go in store
Ordering on the app should be quick and easy especially for those of us who have work. Having to wait 30 minutes after you order in the app for items that are just grab and go is ridiculous. The store should have the ticket as soon as the order is placed, like literally any other restaurant.
