Shopify Point of Sale (POS) User Reviews

Name: Shopify Point of Sale (POS)
Rating: 4.5 (7465 reviews)

Shopify Point of Sale (POS)

Shopify Inc.

💼 Business

Customer Experience

Positive experience15.5% of reviews

Neutral9.8% of reviews

Negative experience74.7% of reviews

~ Based on 459 written reviews from the US App Store.

What users say

Summarized from real user reviews of Shopify Point of Sale (POS). Based on 7.5K reviews and a 4.5/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Business app.

Positive things

🚀Intuitive and easy to use
📊Integrates well with Shopify
💳Supports contactless payments
🏪Useful for in-person sales

Negative things

🐛Frequent bugs and glitches
🔄Unstable after updates
🕰️Slow checkout process
🤖Poor customer support
💰Expensive for basic features

Is Shopify Point of Sale (POS) Safe?

Shopify Point of Sale (POS) appears safe based on user ratings. AppsHunter Safety Score for Shopify Point of Sale (POS) is 90/100.

This assessment is based on 7,465 user ratings, with an App Store average of 4.5/5.

Safety Analysis

85.6% of ratings point to a safe experience

2.9% of ratings suggest some concerns

11.5% of ratings point to a risky experience

~ Based on 7,465 App Store ratings for Shopify Point of Sale (POS).

Is Shopify Point of Sale (POS) Legit?

Shopify Point of Sale (POS) appears to be a legitimate app. AppsHunter Legitimacy Score for Shopify Point of Sale (POS) is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Annie

Impossible de retrouver le texto que l’on m’a envoyé après être allée chercher mon code sur mon ordinateur dans une autre pièce
Très mauvaise façon de faire
Quand serais je livrer?
Je ne peux pas être bloquée à la maison constamment

quoideplusnaturel

15 days ago

Response from developer

Merci pour votre retour. L'application Shopify POS est destinée aux commerçants qui vendent en boutique, elle ne permet pas de suivre une commande. Si votre code de vérification n'apparaît plus, vous pouvez en demander un nouveau à l'écran de connexion. Pour la date de livraison, contactez la boutique où vous avez commandé : elle gère l'expédition.

Belege werden fast nie gedruckt

Wir haben massive Probleme mit den Beleg zu drucken! Ich kann jeden tag den 400 euro Drucker neu verbinden ! Am Weihnachtsgeschäft kann man sich sowas nicht leisten !! Bin mehr wie enttäuscht und so viel geld für TSE jede Kasse 50 euro mtl. Und dann Shopify pro und unser online shop, da bin ich mtl. Über 300 euro mtl. Mit solche Probleme

Monika_Monique

a month ago

Response from developer

Vielen Dank fur die Ruckmeldung. Bei taglichen Verbindungsabbruchen empfehlen wir, den Drucker zuruckzusetzen und neu zu koppeln. Melden Sie das Problem uber POS > Support > Fehler melden, damit unser Team Ihr Setup prufen kann. Fur weitere Hilfe besuchen Sie help.shopify.com/support.

POS software for iMac

Come on, guys!! Please add a POS system for the iMac as well! Such a big company, yet in-store we only have the option to sell through an iPad or phone??? We are retailers, not street vendors… 😅

intelamdsxm

a month ago

Response from developer

Thank you for this feedback. We understand the need for a desktop POS experience in a retail setting. Currently, Shopify POS is designed for iPad, iPhone, and Android devices. Your feedback about iMac support is valuable and helps our team understand what retailers need. For questions, visit help.shopify.com/support.

SMALL BUSINESSES BEWARE

Shopify is engaging in deceptive and fraudulent business practices and will your legitimate business funds are not safe with Shopify! Shopify will lie to your face and tell you that support chat can’t answer your questions, only Shopify Team leads can lie to your face and force financial harm on your business

Smallbusinessowner26

2 months ago

Changes Too Frequent

Items within app change way too frequently with very little notification to the POS side.

Sag-Shi

2 months ago

Great when it works

POS is a great app but it seems everytime they do an update it breaks something. The most recent being the search function, notes says it’s updated but I spent 2 days with it saying random items didn’t exist. Spoke to support and they said there wasn’t anything wrong but all of a sudden after a further small update it’s all working again. Hmm.
It’s a shame it’s so great when it works that they won’t just leave it alone instead of doing random things to it that no one asks for

Boguls1

2 months ago

Response from developer

Thank you for reporting this, and sorry to hear about that search issue - being able to find things quickly and easily is so important, and we appreciate the disruption it brings when that is not the case. Glad to hear it's working again now. If that recurs, refreshing your Store Data in POS settings and logging out and back in usually re-syncs the catalog and restores results right away. If you reach out to our support team with a video of the search issue we can review and investigate further as well. Your feedback on update stability has been shared with our team, and thanks for flagging!

Forgotten pin… locked out forever

Will not let you log in to change pin number if you forget. So the app is useless to me. Deleting until their AI can figure it out I guess…

Dividoll

3 months ago

Brutal

If you’re logged in, you can never log out.

Esut123

3 months ago

Search function never works

Search function never works correctly

LARAMIE BC

3 months ago

Do the creators talk to people who actually work in busy shops?

There are far too many updates changing the way POS works. This is confusing for staff using POS. There are now way too many steps at the end of a sale. It used to be easy but now there are 5 steps from pressing payment type to ending the sale, it should be no more than two…payment type…receipt options. That’s it! They have messed around with discounts and continuously move where options are. You still can’t complete a return without receipt/knowing the order number all of the years on. There are some good points to POS but it’s way over complicated after all of the updates and doesn’t support a busy, fast paced checkout which needs a till system that is quick and efficient. Customer don’t enjoy waiting for us to click through page after page just to end the transaction. We are considering different options in our shop now as it’s become so hard to use. Hoping this gets changed asap before we have to.

jomebet2022

3 months ago

Response from developer

Thank you for this detailed feedback. We hear you on the impact for a busy shop. Speed at checkout is critical, and your perspective on reducing steps from payment to receipt completion is valuable. Regarding returns without a receipt, we appreciate you flagging that as well. Your feedback helps us prioritize improvements for fast-paced retail environments.

We lost money because of this awful app

This app completely let us down during a trade show pop up.
Support offered basically no solutions other than try factory resetting your phone.
Do not rely on this app or shopify buy a card reader and choose a different company.

Shep.J.A

4 months ago

Response from developer

Thank you for sharing this, and we are sorry to hear this issue occurred during your pop-up. We understand the importance of being able to complete sales at a live event. We would still like to help and make sure your setup is reliable for future events. If you are open to it, please reach out at help.shopify.com and ask to speak with a POS specialist. Our support team will be able to review your set-up and advise further.

HORRIBLE UPDATE

Please fix this, the newest update is ruining our in store sales. Every time someone checks out the buttons for cash go away and we had to force close and try and click it fast before the buttons disappear and then we have to force close the app between every purchase because the screen won’t clear and freezes and then doesn’t even give us an option to print a receipt. The new update and recent ones have been a NIGHTMARE. I don’t know how we can continue using Shopify in our brick and mortar if this continues because we can’t take all of this chaos anymore and it is SO SLOW! On top of that the new update for returns and exchanges is the worst! So confusing and impossible to figure out how to do an exchange. Are humans even making these updates?! They make no sense!!

mshaem

4 months ago

Response from developer

Thank you for reporting this in detail. The issues you're running into since the latest update are clearly disrupting your in-store sales, and that's something we want to resolve for you as soon as possible. Please contact our support team at help.shopify.com so they can look into what's happening directly. Updating to the latest POS version (11.7.1) can also help if a fix has already shipped.

Awful update

What is going on with the POS Shopify app? This update is hiding checkout options when we need customers to pay. Freezing when an order is able to finish so we have to force close the app all day between purchases. Where in the world or how do you do an exchange??? The button says return or exchange but only gives return option. This app has become horrendous lately for our business

shoprandl

4 months ago

Great app!

Great overall experience! Easy and fast to use. The only problem is the receipt is hard to send via email or text to the customer, it is complicated to get the email/number correct. I have not yet used the new version and I hope that that small problem is solved. I totally recommend this app to all small businesses with Shopify! It is a very wonderful experience.

Dan31H0mbre

4 months ago

Recent update causing problems

For the second time this year (2026), a poorly optimized update was allowed to go live. Crippling the checkout process; slow non responsive interface, constant app crashes, failed checkouts & exchanges. If you are debating whether or not to use Shopify, avoid at all costs. They are pushing half baked AI imagined software updates onto us, and it will not end anytime soon. Stick to windows based POS systems.

ShopifyHater

4 months ago

Barcode Scanner Pairing

Pairing a Socket 740 is an exercise of repeated failures

Raoul Duke666

4 months ago

What happened?!

This used to be a great app but now doesn't function properly. I loved the bar code scanner but now it almost never works. Same thing with the card reader it almost never connects causing loss in sales! I've tried using it on multiple devices and it's the same on all of them! I'm seriously considering changing platforms for my buisness.

crickel1

4 months ago

Jedes Update eine Verschlechterung

Jüngstes Beispiel ist, dass man seit dem letzten Update Bargeldentnahmen aus der Kasse nicht mehr mit einer Notiz versehen kann und dadurch die Zuordnung der Quittungen erheblich schwerer macht.

LL441

4 months ago

Onboarding nightmare

I thought a washing machine had the worst UX but Shopify is a POS literally. I was trying to help someone receive payments and the app is stuck in the create a pin screen and nothing works. No support, just dead on delivery.

Filipo13

4 months ago

Broken with update

Do NOT install the latest update. It screws up your product library and almost nothing comes up with search. Renders the app unusable

Rlelves

4 months ago

Response from developer

Thank you for reporting this! We're sorry the update affected your search and product library. Your feedback has been shared with our team. Try signing out and back in, or reinstalling the app - this can help clear cached data. For more help, visit help.shopify.com.