Shopify User Reviews

Customer Experience

Positive experience42.9% of reviews
Neutral7.4% of reviews
Negative experience49.6% of reviews

~ Based on 1,356 written reviews from the US App Store.

What users say

Is Shopify Safe?

Shopify: Sell online/in person appears safe based on user ratings. AppsHunter Safety Score for Shopify is 94/100.

This assessment is based on 39,647 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.4% of ratings point to a safe experience
1.8% of ratings suggest some concerns
5.8% of ratings point to a risky experience

~ Based on 39,647 App Store ratings for Shopify.

Is Shopify Legit?

Shopify: Sell online/in person appears to be a legitimate app. AppsHunter Legitimacy Score for Shopify is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Buggy website

It has taken me almost 2 weeks to make a website because of the constant freezing when I’m trying to edit my store. I have to restart the app at least 4 times when I try to change certain designs on my website. It’s extremely frustrating.

Evil

Evil company. Nothing ever worked. They just robbed me. Truly evil people.

Perfect platform

Amazing easy to use and fees are amazing

Lo mejor

La mejor app para emprendedores, la verdad estoy muy contento y espero seguir trabajando con ellos por mucho tiempo 👌

BEWARE - Terrible AI customer service.

I’ve been using Shopify professionally and personally for over a decade. Unfortunately, like many tech companies they have switched their customer service experience to AI chatbots. It’s incredibly difficult to reach a human being for help. And when you finally do, it’s takes days of waiting to get resolutions. They no longer prioritize their customers concerns.

Shopify’s own Bill Pay feature that they offer for their Shopify Balance accounts did not pay my studio rent on time 2 months in a row despite being assured my rent payment would process. The first month they did offer a $50 reimbursement for the inconvenience. The second month this happened (which in my mind is worse because I had already spent hours upon hours dealing with them and their bill pay processing company Melio the first time to get it resolved) They refused to offer me a credit or even a written letter explaining their own failure in paying bills with the money that was in my shopify balance account.

If you are a small business just starting out save yourself the hassle and try Square. I have friends that swear by it. I am so disappointed with Shopify that I’m considering building a whole new Wordpress website just to get as far away from them as I can.
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Messing with my money

The app works great for a lot of things but product categories and taxes are not one of them. Shopify overcharged taxes on many items to my customers from the POS and admitted they were wrong. Same problem happened less than 6 months later and support has been silent. No response and poor service and all that after the AI runaround.
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WHATEVER YOU DO DO NOT USE THIS APP

Countless hours countless nights i stayed up working on my site to the perfection couldn’t get a sale for like the first 2 months then when i finally start getting sales and getting money coming in they restrict my store and suspend my shopify payments and they hold your money for a year these guys are scammers and i do not recommend this app if you are a new business owner.. why i may say that? You can’t operate a business if all they do is hold your money and it seems like everything you do doesn’t follow they terms this app called shopify is not trustworthy at all i dont see how u can really run a legitimate business off this app without funds being held or they think you dont follow terms and conditions etc i could go on but f this app i do NOT recommend in the year 2026
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Perfecto

La mejor decisión que pude haber tomado fue empezar mi negocio con la ayuda de Shopify todo fue mucho más sensillo

Oh hold on

In Love they make everything so easy great communication

NOT. a return guarantee!

I recently ended my shopify subscription due to the expensive monthly payments that only made me lose more money than gain more money. I looked back this month to check on an email they sent me and APPARENTLY, they had $27 of MY money still in my account. I tried to transfer it (rightfully so) but then it gave me an error message saying I have to contact support. TURNS OUT, you have to RESUBSCRIBE to get your OWN money back. I was shocked and disgusted by this practice!! This is so corrupt and I don’t know why they allow this. I’m warning you all to be careful with this deceptive app. $27 of my money is now gone forever and I would LOSE money if I even resubscribed (the basic CHEAPEST plan is $39)…
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What the hell

Stupid advertisements can’t play my game this stupid add won’t go away

bru

This app is bad i’m trying to cancel my subscription and it won’t cancel.

😞 sad

The app is awesome, but I really want to like you know sell stuff, but i’m not allowed to buy anything. My parents will not let me do it even though it’s only one dollar so I just feel like if you can change the app to making it for free selling I know that sounds like a hideous thing to say, but this made me really sad cause I put a lot of like my photos and what I wanna sell and I dreamed of something something but parents said no to pay for it and I just made my day kinda sad and yeah
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Stay away from this people

They will still your money, stay away, don’t do business with this unprofessional group.

Evil

Has been taking 40-60 a month from me absolutely not haven’t even used the dang thing ZE ROOOO

DO NOT GET

I deleted this app a WHILE ago and it is still taking money out of my account and I can’t figure out a way to stop it I’m not subscribed to ANYTHING

SMALL BUSINESSES BEWARE

I had been a merchant with Shopify for 8 years. Shopify allowed 302 fraudulent transactions to post to my Shopify Balance account in under 24 hours resulting in thousands of dollars of my legitimate business funds being stolen. I notified Shopify about this breach in their security. Shopify blamed me for their negligence and continues to blatantly lie to its customers about the deceptive and fraudulent business practices Shopify is engaging in. When I still had access to my legitimate business funds, Shopify was okay. After?! So much financial harm forced on my small business and Shopify doesn’t care.
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Not mobile friendly

I’ve been working on this thing for well over 12 hours. It’s not easy like they advertise. I think it’s up and running but none of the products are listed with my store, just the drop shipper. No clear fix. The mobile app is very frustrating to use to build anything. I don’t recommend it and I’ll just be using something else. This is too annoying for a “mobile” app.

Screw you liars. I just deleted the account.
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CEO doesn’t believe Muslims/blacks should be able to vote

Tobias Lutke believes he deserves more votes and black/muslims deserve less votes

Only one issue

Great app, love the updates but I still struggle every once in a while to upload photos for new products from mobile device. Otherwise, love the app.