Dark mode
Dark mode has been introduced before 2020, how had is it to bring simple dark mode to the app?? So many unwanted UI changes get done (like the live ATC, Checkout, and Purchase circles) but something like dark mode they still don’t have. Even the Chase app has dark mode now…
Can’t upload videos to product
Uploading videos to product fails 99% of the time. Have to email videos to desktop to then upload there.
Wish this bug will be fixed. Has been months.
Wish this bug will be fixed. Has been months.
Don’t use
They rely heavy on AI and don’t have a version that is human friendly
Verify button doesn’t work
Would be nice to be able to log in and work from my phone. When I try to log in, the ‘verify’ button doesn’t work after inputting the code that gets sent to your email. :/
Local business
Thank you
Ai assistant
Kudos to the software engineers that developed the ai assistant. Trust me take my word for it that I spent 9 hours a day for three days and made a fairly good website and the AI bot did 97% of every single thing you see Ai done for me. Just for an idea you can check for yourself. The website is Halloweendumpling.com
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Horrible
I’m extremely dissatisfied with my experience using Shopify and regret signing up.
Payout expectations were not made clear up front. I discovered after setup that even though my payout schedule was set to daily, that did not mean I would receive my funds the next business day. As a new account, each daily payout was effectively delayed by about 7 business days, which was completely different from what I expected and completely different from my previous payment processor, where I received funds the next business day from the start. The wording around daily payouts was misleading in practice because it suggested faster access to funds than what actually happened. That distinction between payout schedule and actual settlement timing was not made obvious during onboarding, and it should have been spelled out much more clearly before I committed to the platform.
The setup experience for the online store was also confusing and frustrating. Instead of one clear, cohesive onboarding flow, the process felt fragmented and difficult to follow. Basic setup did not feel intuitive, and it often seemed like important information was split across different areas rather than presented in one place. The platform did not feel user friendly, especially for someone trying to get a store operational efficiently.
The hardware setup was another major source of frustration. It took several days to figure out how to get everything working because the instructions for the overall system were not cohesive. Rather than having one clear end-to-end setup path, I had to piece together information from separate places, which made the process far more difficult and time-consuming than it should have been.
The overall experience has fallen far short of what was promised. Between the payout timing surprise, the lack of clear up-front communication, the confusing online store setup, and the difficult hardware setup, Shopify has been extremely disappointing and troublesome to use. At multiple points, it felt more like I was fighting the system than being supported by it.
Even the feedback process has been confusing. I was given a link to submit feedback, but it opened what appeared to be a chat and did not clearly indicate whether my feedback was actually being formally submitted. I couldn’t even get an email or form to send feedback so I had to resort to leaving a review. That added even more frustration to an already disappointing experience.
Avoid using this app before it’s too late. I’ve wasted tons of money and worse - time - on this terrible system.
Payout expectations were not made clear up front. I discovered after setup that even though my payout schedule was set to daily, that did not mean I would receive my funds the next business day. As a new account, each daily payout was effectively delayed by about 7 business days, which was completely different from what I expected and completely different from my previous payment processor, where I received funds the next business day from the start. The wording around daily payouts was misleading in practice because it suggested faster access to funds than what actually happened. That distinction between payout schedule and actual settlement timing was not made obvious during onboarding, and it should have been spelled out much more clearly before I committed to the platform.
The setup experience for the online store was also confusing and frustrating. Instead of one clear, cohesive onboarding flow, the process felt fragmented and difficult to follow. Basic setup did not feel intuitive, and it often seemed like important information was split across different areas rather than presented in one place. The platform did not feel user friendly, especially for someone trying to get a store operational efficiently.
The hardware setup was another major source of frustration. It took several days to figure out how to get everything working because the instructions for the overall system were not cohesive. Rather than having one clear end-to-end setup path, I had to piece together information from separate places, which made the process far more difficult and time-consuming than it should have been.
The overall experience has fallen far short of what was promised. Between the payout timing surprise, the lack of clear up-front communication, the confusing online store setup, and the difficult hardware setup, Shopify has been extremely disappointing and troublesome to use. At multiple points, it felt more like I was fighting the system than being supported by it.
Even the feedback process has been confusing. I was given a link to submit feedback, but it opened what appeared to be a chat and did not clearly indicate whether my feedback was actually being formally submitted. I couldn’t even get an email or form to send feedback so I had to resort to leaving a review. That added even more frustration to an already disappointing experience.
Avoid using this app before it’s too late. I’ve wasted tons of money and worse - time - on this terrible system.
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SCAM
It’s not a good selling apps it’s horrible
Lack of customer service
I have finally navigated my way around this, but when I try to upload an item it tells me the category is missing when it’s not, change it to everything including a lamp (it’s clothing) and nothing. No customer service, no chat area just a list of questions asked by others and the community is supposed to be the “tech team” Shame
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Gool
Good
Don’t use this merchant!!!
They will steal your money and hold it from you for 365 days for no reason at all. Stay far away from this company.
App pushes marketing notifications for Shopify Capital with no toggle to disable
While I generally like the Shopify app, it violated my trust today by pushing a marketing notification for a Shopify Capital offer. I went to disable these notifications and there is no toggle in the app for marketing - you can turn on/off order notifications, fulfillment, etc. but not advertisements from Shopify. I opened a support ticket and was told there is no way to opt out - and further that there is no escalation path or way to actually receive a follow up when reporting app issues. This is a violation of my trust in Shopify’s app and really disappointing from a company I have entrusted my small business to.
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AN EXTRACT MACHINE JUST LIKE OTHER APPS
10 years of monthly payments. What did I get? A bill.
Shopify is an extract machine. Subscription first, then transaction fees if you don’t use their payments, then apps stacked on apps until the “cheap” plan isn’t cheap. Support is a chat bot that loops you until you give up. When money gets held or a store gets locked, you’re talking to air.
They host the store, take the cut, and when something goes wrong they shrug: not their problem. That’s not a partner. That’s a snake in the middle of the checkout siphoning fees while you do the work.
Cancel was harder than signing up. Never again.
Shopify is an extract machine. Subscription first, then transaction fees if you don’t use their payments, then apps stacked on apps until the “cheap” plan isn’t cheap. Support is a chat bot that loops you until you give up. When money gets held or a store gets locked, you’re talking to air.
They host the store, take the cut, and when something goes wrong they shrug: not their problem. That’s not a partner. That’s a snake in the middle of the checkout siphoning fees while you do the work.
Cancel was harder than signing up. Never again.
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Epic company, thank you for everything
I truly appreciate everything from start to finish interacting with your company. While I have medical issues preventing me from really continuing now, I would highly highly recommend your company to anybody with an ounce of gumption.
So much money I have made from this app I love it
Perfect app
Scam Subscription
They’ll sign you up for a subscription service and every link towards a $1 bill will direct you towards a completely different pay for viewing it making it difficult to understand where you’re being billed to cancel. Then they’ll charge you $39 randomly and that’s when you’ll put in the obnoxious amount of time to figure out how to cancel from their scummy system.
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Great for customers, not so much for merchants
Makes for a very pleasant Customer UI, but the merchant interface is not nearly as intuitive as many other POS options out there.
Bad
It was very Bad
A Decade of Recommending Shopify—and Now, a Thrilled Customer
5 sales within one week of being on Shopify’s platform.
As a former Executive Director of a nonprofit for over a decade & partner of John hope Bryant’s mission to get black businesses on Shopify, I spent years guiding hundreds of business owners toward Shopify. I knew back then it was the premier platform for growth, but experiencing it as a user completely changed the game. Recently, I switched gears to open my own for-profit business, and I have loved Shopify since day one.
Why I Still Love Shopify as a Business Owner - Flawless Transition: Moving from an advisory role to a hands-on business owner was seamless because the platform is incredibly intuitive.
Powerful Features: The inventory management, built-in marketing tools, and secure checkout work together beautifully to let me focus on scaling.
Reliability: After years of watching other businesses thrive on it, experiencing that same stable, world-class infrastructure for my own brand is incredibly rewarding.
Whether you are launching your first side hustle or migrating an established brand, Shopify is the ultimate engine for entrepreneurship. Take it from someone who championed it for ten years before finally getting to enjoy it firsthand!
As a former Executive Director of a nonprofit for over a decade & partner of John hope Bryant’s mission to get black businesses on Shopify, I spent years guiding hundreds of business owners toward Shopify. I knew back then it was the premier platform for growth, but experiencing it as a user completely changed the game. Recently, I switched gears to open my own for-profit business, and I have loved Shopify since day one.
Why I Still Love Shopify as a Business Owner - Flawless Transition: Moving from an advisory role to a hands-on business owner was seamless because the platform is incredibly intuitive.
Powerful Features: The inventory management, built-in marketing tools, and secure checkout work together beautifully to let me focus on scaling.
Reliability: After years of watching other businesses thrive on it, experiencing that same stable, world-class infrastructure for my own brand is incredibly rewarding.
Whether you are launching your first side hustle or migrating an established brand, Shopify is the ultimate engine for entrepreneurship. Take it from someone who championed it for ten years before finally getting to enjoy it firsthand!
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Scam
I have tried multiple times to shut off this acct. I was scammed for 167.00 and this account is not being used
