Best shopping app ever
So I write a lot of reviews about ShopThing. Why because it’s my go to shopping app always. From shoes to bags to clothing to mystery boxes. Hands down the best xo
Amazing!
I am in love with ShopThing App ..I’m truly addicted!The deals are amazing just purchased a YSL travel bag that I almost purchased in Paris for 6200 for only 2500. Deals are unbelievable !!!!
Poor customer service
I have bought a few items off the app. Be super careful. The prices are expensive for preowned clothes. The same items can be found on other platforms that offer guarantee of “real” merchandise that is appropriately and truthfully described. Additionally, the customer service is awful. Do not buy from here.
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Waste of time and money
Very disappointing experience. The shoppers never respond to questions, which makes it almost impossible to make an informed purchase—especially when it comes to sizing.
On top of that, the return policy is extremely unfavourable to customers. I understand final sale for pre-loved items, but applying the same rule to brand new items is unreasonable. There was also no clear indication at the time of purchase that the item was final sale.
I ended up spending $500 on shoes I can’t even wear, with no support before or after the purchase. Unfortunately, I won’t be shopping here again.
On top of that, the return policy is extremely unfavourable to customers. I understand final sale for pre-loved items, but applying the same rule to brand new items is unreasonable. There was also no clear indication at the time of purchase that the item was final sale.
I ended up spending $500 on shoes I can’t even wear, with no support before or after the purchase. Unfortunately, I won’t be shopping here again.
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A designer lover’s dream!
Cannot beat the personal service by seller @MariaMarinaro She is
super responsive, knowledgeable and helpful with sizing! Her vintage fur sales are incredible!
super responsive, knowledgeable and helpful with sizing! Her vintage fur sales are incredible!
Bad customer service, items not in disclosed condition
I purchased an item from a seller, and it was marked as “good” condition, with only a minor blemish. When my order came, I was surprised with how poor the condition of the item was. I tried to resolve the matter with Shopthing customer service who gave me no help except for a scripted reply on three separate emails, and offered no help at all.
After submitting a dispute to my credit card company and winning the dispute, they had me return the item “at my earliest convenience”. Obviously I didn’t mind that. However, 4 days after the email with the return shipping was sent out, they sent me another email which threatened to bring me to court as “fraud” because they have not heard back from me yet. In reality, I shipped the item back, but I chose to not reply to their email as I do not want to be dealing with customer service anymore after the horrible interaction i had the first time. Being threatened by customer service took the cake for me. Wouldn’t recommend anyone buying items from private sellers from this app.
After submitting a dispute to my credit card company and winning the dispute, they had me return the item “at my earliest convenience”. Obviously I didn’t mind that. However, 4 days after the email with the return shipping was sent out, they sent me another email which threatened to bring me to court as “fraud” because they have not heard back from me yet. In reality, I shipped the item back, but I chose to not reply to their email as I do not want to be dealing with customer service anymore after the horrible interaction i had the first time. Being threatened by customer service took the cake for me. Wouldn’t recommend anyone buying items from private sellers from this app.
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Constant freezing.
Really hard to shop on this app when it constantly freezes and the videos don’t load. I have to close down the app and reopen it to continue looking through the new items. Please fix the app
Not happy with this app!!!
Don’t recommend this App at all! The shipping takes so long like a month. Anyway at first they were so nice to you when you have question or problem about your order, they answered all your questions then ask you a review how are they doing, and then when you write a good review about them the next time you ask about your order shipping no answer at all. And they sent me a tracking # that its not exist, so until now Im still waiting for the real tracking # and its been 2 weeks!!!
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App not working
Doesn’t even go past the logo screen
Broken Bag
I bought a dior saddle bag from them and the second time I used it, the CD handle broke. They refuse to give me a refund or accept the return of the bag. I will never be ordering from them again.
Be warned
You will be a charged a hefty custom duty fee. Be cautious! Although they will say free shipping, they will not say where it’s shipping from and you will be charged a hefty custom duty fee. The lack of transparency from this company is not appreciated.
Shipping is way too slow
Takes over a month to receive the item, which is just too slow nowadays. Also, the app is super buggy
WORST CUSTOMER SERVICE
This app sometimes has FAKE PRODUCTS that they state “comes with entrupty” but it’s FAKE!!! Their customer service team is of zero help, despite multiple emails and evidence sent of the fake, they took no action. Take your money somewhere else ladies!
Way too many notifications
Wish there was an in-app way to select what type of notifications I receive. I just want to know when I receive messages from sellers, but I had to turn notifications off completely because they send SO MANY just to get you to view their events. Please add an option for this. Also, I suggest having a way to know which events and stories you’ve already viewed. Right now it’s hard to tell.
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No shipping updates/missing order
I would give it a minus there was an option. Their customer service is terrible, they have poor communication and there is no way that you can actually track your order. It’s been more than 2 months now and I haven’t received my package yet.. I have sent many emails to them and all I get is to show patience and wait for my package. This is unacceptable behaviour.
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Beware
If you do make a return or find an issue with your item, they promise a refund and don’t follow through. I recommend vestiare. They will take your money and fight you.
CONSISTENTLY CRASHES
The app constantly crashes and freezes, especially when there is a big ShopThing event happening. In other instances, the videos and photos take a long time to load which leads to missing out on items I would like to purchase. Nothing to do with the wifi or cellular, happens regardless. Needs to be fixed asap!!
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Cart
Can’t purchase more than 1 iteam at a time have to pay duties and shipping again
Questionable product
Their most recent event with the Christian Louboutin warehouse sale had an item(neon running shoe) that never came out in that colour way and the spikes and bottoms under careful scrutiny were not “correct” fake in fact. I think I’ll uninstall and just pass on this platform because the minute one or two obvious fakes make it in I question how “authentic” the rest of your products are.
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ALL BAGS CAME FAULTY - NOT AS DESCRIBED
I’ve ordered 4 bags from them. Not only do they take OVER a month to arrive, but none of the bags came as described. The first one, they sent the wrong bag with a missing peeled off piece of leather and they accepted that it and returned the bag. Of course the process wasn’t quick. But Great, honest mistake. So I decided to place more orders. The next set of 3 bags I ordered were advertised as BRAND NEW. They arrived, one was damaged and had bending marks all throughout and mind you, it’s a white Bottega so VERY visible. The Black bag came defective, with uneven lining and markings all throughout. I emailed them and instead of refunding me and accepting the returns, they tell me that they will only do so if I spend another $1500 on their app before April 15. Screams scam to me. I’ve disputed the bag with my card so I’m not sure what will happen there but I’m currently out $2000+ of defective bags and then today I notice that the 4th bag has a small faint PEN MARK. Yes pen mark. I tried to clean it off but it left a mark. I’m shocked with every purchase. Every single item I purchased was faulty. I wish I never spent a dime. I haven’t even attempted to use or wear any of the bags. They have their tags still on.
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