Shuttle Delivery User Reviews

Name: Shuttle Delivery
Rating: 4.6 (2461 reviews)

Shuttle Delivery

Shuttle Co Ltd

🍔 Food & Drink

🛍️ Shopping

What users say

Summarized from real user reviews of Shuttle Delivery. Based on 2.5K reviews and a 4.6/5 average, it highlights the 5 positives and 6 negatives reviewers mention most about this Food & Drink app.

Positive things

🚀Fast delivery
💬Good customer service
🤝Foreigner-friendly
💳Accepts foreign payment methods
🍲Good food quality

Negative things

🕰️Slow delivery times
🚫Limited restaurant selection
💰Expensive delivery fees
🤖Poor communication/updates
🔍Lack of order tracking
🤷‍♀️Inconsistent service

Top reviews

Most Recent Highest Rated Lowest Rated

RIP OFF

DO NOT USE!! If you use a non Korean card and the vendor Cancels. You will not get your money back for 1-7 days because they use PayPal. Criminals!

ttukumoe

10 days ago

AI ads

At the very least use correct English grammar. Embarrassing.

776643780

14 days ago

Perfect for Foreigners

Thank you for the option for food delivery without a Korean Number. Plenty of options, fast confirmation and deliveries.

Must have App for foreigners

20 days ago

S Korean order take out meals

So far i have done 4 order meals and for me it was worth it. Everyone tells you if you don’t have a Korean phone line you would never get take out food, but that’s I lie. You can order your food throughShuttle food delivery.

JC custom

25 days ago

Paid and never got food

Ordered almost $70 worth of food and never got it. Waited two hours. There is no way to track it. Do not use this app.

Jas300

a month ago

Lies about issuing refunds

The restaurant cancelled the order and this company never issued a refund even after they said they would.

ComplacentOrance

a month ago

Response from developer

Dear Sir/Madam, please contact us at founders@shuttledelivery.co.kr and we can look into this immediately and find some resolution. If your order was cancelled your refund would be processed automatically. We can provide you with what documentation you would require to figure this out with your banking or card institution.

Doesn't recognise many addresses in Korea

The app doesn't recognise even Korean addresses, such as hotels. I can't say anything regarding the actual delivery. Hard to pick a star rating as I was not able to get the service they advertised. 3 seems fair in such a situation.

D2D2D2D2D2D

2 months ago

Visiting from the US

This app is amazing and makes food ordering/delivery hassle free & efficient. I highly recommend using this app for all your food deliveries when visiting Korea.

dolfletch_6v6

2 months ago

Good app/one downside

Overall it’s a great app and you get food when you need it, the downside is they charge you more on this app than any other. Essentially charging foreigners far more, for example… 2 coffees, they create a minimum amount so you have to order more, OR theirs a very high delivery fee attached. Sometimes both!

bethNHS

2 months ago

Good experience

Really like this app, especially since there is no need for a phone number. Very convenient 🩵

👊🏼💥EKG🌱🐉🍀

3 months ago

Response from developer

Thank you for your review! We’re so happy to hear you’ve been enjoying the app and finding it convenient 😊 Please feel free to email us at marketing@shuttledelivery.co.kr so we can show our gratitude for your support.

Great Delivery Service

Meal usually comes quicker than announced.

jdjennsjz

4 months ago

Not good

So yeah, I was trying to order some food relatively late. Tried to filter the restaurants in Gangnam. They have a filter ‘instagram friendly’, but no filter for ‘open now’. Didn’t manage to find anything to eat. Great job dev team! Keep it up with your instagram!

Yuc4h

5 months ago

Response from developer

We appreciate the feedback, and you make a fair point. Being able to quickly find restaurants that are actually open late at night is important, and we understand the frustration. We’re continuing to improve the app experience and filtering options, and feedback like this genuinely helps. If you’d like to share any additional thoughts, feel free to contact us at marketing@shuttledelivery.co.kr.

Hit or Miss

I've used this app for a few weeks, and it was mostly successful. However, today I placed a total of three orders--the first two were cancelled by Shuttle when the restaurant didn't respond, and the third was cancelled by me when I received notice the product I wanted was out of stock. My request for a credit for the trouble was declined by support staff. It seems that the app needs to communicate better with their restaurant partners to clarify open hours.

caprisalix

5 months ago

Unreliable

They consistently deliver food late or to the wrong address or when the food is delivered you’ll find it’s all spilled inside the bag because the driver was flying his motorcycle through the roads.

SDSouthwell

6 months ago

Reliable for 500+ Orders!

I use Shuttle regularly for food delivery in Korea. The app is easy to use, menus are in English, and customer support is always responsive. It’s been super reliable and helpful as I’m not fluent in Korean.

Rad steward

6 months ago

Reliable for 500+ Orders!

Rad steward

6 months ago

Waste of time

As a foreigner this app was unusable and customer service was useless. Went hungry two days in a row because they cancelled orders last minute and suspended services to my area.

Emenef2006

7 months ago

Response from developer

We’re very sorry to hear about your experience. Last-minute cancellations and service interruptions are incredibly frustrating, especially while traveling, and this is not the experience we want for our users. We’re continuing to improve both our service coverage and customer support experience. Please contact us at marketing@shuttledelivery.co.kr with more details about what happened — we’d appreciate the chance to look into it further and properly apologize.

You need a lot of patience

Wasn’t provided with ETA so I contacted customer support. Customer support will respond very slow. Each response taking on average 5 minutes. It’s been 40 minutes since placing an order and it is stuck at “order processing”. What a joke of an app.

HaeundaeStyle

7 months ago

Response from developer

We’re sorry for the frustrating experience you had. Delayed order updates and slow customer support responses are not the standard we aim to provide, and we’re continuing to work on improving both our app experience and support response times. If you contact us at marketing@shuttledelivery.co.kr with more details about your order, we’d also love the opportunity to make things right and show our apology properly.

Terrible service

The customer service is unhelpful. The prices are insane and they don’t give proper tracking on your orders. Use another app, this app is trash

xBrandon

7 months ago

Fed Up With Subpar Service

Prices are upcharged from what they are in the restaurant. And the delivery fee is a joke. You’d think that for paying so much for delivery fees (in comparison to competitor Korean delivery apps) the service would be improved. But what you’ll get are drivers who wait until the very last minute of the expected delivery time to deliver your food so it arrives ice cold. Somehow they also mess up orders on top of this, and using the support they’ll contact the driver who tells them they “misplaced” your order. You’ll then be given Shuttle credit of your order and a $2 apology credit instead of a refund to your card so you’re forced to use their overpriced app. This has happened far too many times so I’m finally leaving a review.

Recommend using other Korean delivery apps instead. They may be initially hard to understand but they accept foreign cards, are cheaper, faster, and you’ll have an overall better experience in the long run.

true-gamer-1337