Deleted my Account
I created an account and set up my key. Then it randomly was logged out one day and when I attempted to reset my password (because I forgot the password to my account), it stated “user does not exist”.
I’ve been locked out multiple times without a digital way in because of this.
I’ve been locked out multiple times without a digital way in because of this.
Easy to use
I have these locks in my home for 4 years now. There has been improvement on connectivity and how it disconnects sometimes. Having the gateway in a hidden place where there is no disruption helps. And make sure you activate remote lock when in the house near gateway. It took me a while to figure that out. I just reinstalled the app now only to find the new app version.
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ADS ADS ADS
Get ready for push notifications of them trying to sell you another product. You have no option to turn off marketing ads either - a flagrant violation of Apple’s TOS.
Buggy and spams ads
The app has numerous bugs. At one point I got completely locked out of my account and had to recreate it through my phone, then email, then delete both before I could get back in. It also spams notifications for sales they’re having and you can’t turn them off.
Can’t turn off promo notifications
Total garbage app. Can’t turn off their promotional notifications.
App is trash
Gate way is Constantly is disconnecting from WiFi making it impossible to use the online app for anything
i can't sign up
They have not sent me the verification email needed to create an account. I have tried multiple times using different devices and different email addresses, but it still isn’t working.
Auto booking feature is a disappointment
What’s so frustrating about this feature is how complicated it is to set up. The instructions aren’t clear or helpful, which makes it very difficult for customers to use properly. Even after going through the setup process, it still doesn’t work correctly, yet you’re still being charged for it. I brought these issues up already, but the support team didn’t provide a useful solution or fix.
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Doesn’t work
I am unable to receive the email to create an account
Good Lock, Bad App
I like this lock a lot. However, I am unable to open the app. Every time I click on the app, it automatically kicks me out. I even uninstalled and reinstalled it. I can’t see how much battery I have on the lock. Frustrating.
App Crashes
Just brought this lock today. Opened it up, tried to follow step one and down load the app- but it refusing to open. There's a bug issue. Already disappointed.
Can’t open app. Kicks us out
I can’t even open to app. It kicks me out. We tried 4 devices and same thing
Still Waiting on a Verification Email
Still haven’t received a verification email to create an account for the app that is REQUIRED to use these locks. Absolutely ridiculous.
Good
No issue so far
Garbage App
The software sucks, the lock itself is terrible. The verification codes never go through. Once account is set up the temporary password never work. The fingerprint feature never works. Absolutely garbage, save your money and buy a better product. Waste of money
TRASH
The lock may work I wouldn’t know since the app doesn’t work. Definitely will be returning this. Doesn’t make sense that it takes over an hour to attempt to set up an account for a damn lock. I’ve been using the key instead so I might as well get a regular lock. Waste of my time
Absolutely Terrible!
Why is everything so complicated now? The workflow is redundant, navigation is confusing, and even basic tasks feel like a chore. This app is more tiring than helpful, to be honest.
Overcomplicated, Confusing, Exhausting
Basic actions take way too many steps, and nothing feels intuitive anymore.
Using this app honestly feels more tiring than helpful…
Using this app honestly feels more tiring than helpful…
What happened to this app?
I used to love this app, but ever since the new icon and redesign, the app feels like it lost its way.
Simple actions now takes extra steps, important features are hidden like Easter eggs, ads keep increasing. Every update seems more focused on monetization instead of usability.
The app used to feel simple, clean, and effortless — now it feels exhausting and frustrating.
Simple actions now takes extra steps, important features are hidden like Easter eggs, ads keep increasing. Every update seems more focused on monetization instead of usability.
The app used to feel simple, clean, and effortless — now it feels exhausting and frustrating.
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Unhelpful support
I’ve been going back and forth with support about an issue and I’ve tried explaining multiple times. They’ve assured me there is no issue when there is clearly still an issue with the app.
