App fails to load
Expensive but very cool system. But now the app is unresponsive and fails to load what we have saved. Also, the Alexa feature has super-sonic hearing compared to all other devices. The constant “I can’t do that from this device” is very annoying when you are used to having an Alexa managed smart home.
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Vacuum is great, app is poor
I love this device and have no problem using any of its functions including the connection to Alexa. But the app is frequently dysfunctional. For a couple of weeks now it won’t load so I can’t see my inventory. I’ve done everything g except delete it bc I don’t want to lose my inventory info. There is really no customer service or support for the app at all it seems. No “contact us” on the website either. I am back to manually tracking my inventory, freshness, etc
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Failed execution
I concur with the negative criticisms of this product — set up is dysfunctional. It just simply doesn’t work. You have to use the alternate method and then you’ll be lucky if you can get it to link up. Secondly, if you actually just want to vacuum seal your products and not get involved with Amazon you can’t do it which is tragic - all the integrations emails, marketing, etc.. Make this product highly undesirable. If you do manage to get it set up you’re going to be badgered by it to continue trying to set it up because it doesn’t realize you set it up. The idea is great. It’s shocking that the engineers couldn’t get the software right.
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Can’t set up the base
“Your wi-fi network has spaces” are you kidding me? First the base isn’t recognizable via Bluetooth, then it’s not compatible with my home wi-fi network, and then when a friend visited so I could borrow their phone hotspot (with no spaces in the name) to set up the Silo, Silo can’t find the hotspot. A $220 piece of junk is sitting on my kitchen counter. I regret backing this on Kickstarter in 2019.
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Worst most disfunctional app ever!
Unusable.
SILO FIX THE APP- Amazon connection issue Now !
SILO FIX THE APP- Amazon connection issue Now ! This is unprofessional service!
Well the app is useless
just got my silo system and it won’t connect to the app at all - thankfully I really don’t care anything about the app - time to see if this works!
Beautiful design and super practical
The Silo device looks really nice on my kitchen counter and the containers feel really high quality. I use this product on a regular basis. It’s a game changer!
Needs improvement
The actual vacuum sealing works well enough though there needs to be more variety of container shapes and sizes. The app is useless and wifi connectivity is a pia and unreliable.
Works great! Finally can eat my salad greens before the expire
Great app, works flawlessly. See a lot of people have had issues but once it’s setup (which they walk you through) it works with zero effort. Just place it in the base, say what it is when done and manage inventory via the app. Great to see when I have food getting close to expiring so I can prioritize eating versus it going to waste. My only issue is I can’t figure out how to mark the occasional food as ‘discarded’ so my dollar savings based on consumption is overstated. That said, if definitely saves us a lot of money by avoiding food waste!
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Works Great!
Very easy to sync with my app and my phone, I signed in using my Amazon account. You do not need Alexa to use this because Alexa is built into it. I LOVE being able to catalog what I’m putting in the containers. No issues at all. I wanted people to know everything went fine. Thanks again for helping me with all my questions prior to purchasing your product. I appreciate it. Only reason I bought it!
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Not terrible
I am mainly giving the five stars because these one stars don’t seem fair. It’s not the best app experience I’ve had. I accidentally logged in under my mom’s Amazon account and all sorts of confusion in the app stack happened. But I was able to recover and did get it setup and working without too much trouble. Two vacuums in and it’s showing great promise. Time will tell but so far I love the app experience and the voice commanded vacuum sealer and scale.
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Terrible App
Opened package to set up the system. Looks nice… then the app won’t connect. This is all worthless if you cannot even vacuum seal a single container.
It doesn’t work
Just got my Silo…after backing it 8 years ago on Kickstarter (that’s another story). This machine doesn’t work without an app, and the app doesn’t work so it’s useless! I only wanted it for the vacuum sealing. This is dumb
Garbage app and software. Waste of money. Buyer beware.
The equipment works great. The software, setup, and app are garbage. Used the help center with troubleshooting docs and it’s a joke. No way to talk to an actual support rep. Enjoy your circular AI Agent experience with no resolution.
Great concept, terrible execution. Save your money and hard pass on this waste of time and money.
Great concept, terrible execution. Save your money and hard pass on this waste of time and money.
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Not a Merry Christmas
As others have said, the 5 star reviews have to be from the developers and/or employees. What a horrible app and/or device. I work in tech and I can honestly say that I’ve NEVER seen such a colossal failure in setup. The device will not connect even setting my WiFi to 2.4. Multiple factory resets later I was finally able to get it into manual mode - POINTLESS, bought this FOR the app features. This was a Christmas gift to my husband, so embarrassing. You should be stripped of the use of any connection to Amazon. Merry Christmas!
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So far so good
Got worried when I ordered this product and then read the reviews about the app…. Not sure if they miraculously fixed the issues just before I got the product and downloaded the app but so far everything is working great! Setup was beyond easy with an existing Amazon/alexa account and I had my wife try it out for the first time (nothing against my wife - I love her to death - but she is definitely technology challenged) and we both agreed the product couldn’t be easier. Loving it so far.
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Update: app works but...
Update: I got the app to finally work. However, the customer service from this customer is trash. I was an early adopter and when I finally did receive my items one came wirh a broken lid. Sent a few emails back and forth to get a replacementid. As of tsdy it's been radio silence since my last Email several weeks ago.
As others have mentioned this app is pure trash. I downloaded the app and connected it to the network it created. It then wants to connect to the 1.4 GHz network as all IoT devices do. Tried that. Failed multiple times. I’ve run other IoT devices with no problems on the same network. This tells me that the device is a massive failure. My network runs both 5 & 2.4 GHz at the same time and I know they work properly from past experiences. Now I have a glorifies $290 food vacuum system. We waited 7 years and got a device that can barely work and an app that is useless.
As others have mentioned this app is pure trash. I downloaded the app and connected it to the network it created. It then wants to connect to the 1.4 GHz network as all IoT devices do. Tried that. Failed multiple times. I’ve run other IoT devices with no problems on the same network. This tells me that the device is a massive failure. My network runs both 5 & 2.4 GHz at the same time and I know they work properly from past experiences. Now I have a glorifies $290 food vacuum system. We waited 7 years and got a device that can barely work and an app that is useless.
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Good product, bad app
I really like what the product itself does. The silo device works well. But the app is extremely lame. It has no features that are beneficial. It constantly loses its connection. It just overall a poorly written app.
Needs a lot of improvement
My new silo device arrived yesterday afternoon. I tried to get it to connect to my Wi-Fi network, but that didn’t work so I stopped until this morning. Tried it again. Failed three times. It would detect the network and then it would disconnect from the network, but the app thought the device was connected. Of course it wasn’t. Instead I kept getting Siri telling me all about the silo. So there was a disconnect between the device and the app. I also am unable to get the base of the silo to reset to factory settings. Every time I try, the two approaches mentioned in the pathetic manual, it simply revert to Alexa introducing me to silo. Finally I got it into basic mode and I’m able to vacuum seal the containers. But it does not detect them and thinks that I don’t have any. Very disappointed.
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