Unfulfilled order
Paid for an audiobook that never populated in the app. Emailed the help email and they said they’d let me know when they fixed the issue…and I have yet to hear back
Totally miserable experience!
I downloaded the Simon & Schuster app but I cannot find my purchase. I downloaded the Glassboxx app and it won’t let me login. I’ve been asking for help for 40 minutes and I am getting nothing. I’d stay away from this if I were you.
Response from developer
We are very sorry for any inconvenience this may have caused. Our Customer Service team will be happy to help you; please reach out to them at sandshelp@glassboxx.com and include your order number.
Cannot Open App
I just downloaded the Simon and Schuster App but it will not open. There is no way for me to get to a registration subroutine. The help url does it work. HELP!
Response from developer
We are sorry to hear about this! Please reach out to our customer service team at sandshelp@glassboxx.com and they can assist you with accessing the app.
Can only read on their app, hard to get book refund
No mention of “only on their app” when buying books. Call help line provided on email receipt gets “sorry we only handle print purchases”. Can only email mystery Glassboxx entity. We like to support book publishers and sellers, but Simon and Schuster is self-inflicting a black eye here.
Response from developer
If you could please reach out to our customer service team at sandshelp@glassboxx.com, they can assist you with accessing the eBook!
Basic functions are buggy
Wanted to buy and support the publisher but the app wont even let me download and read the book I bought. It also wouldn't let me read it on launch day (it was a preorder) though others could in other apps….huge regrets.
Response from developer
I am sorry to hear about this! If you could please reach out to our customer service team at sandshelp@glassboxx.com, they can assist you with accessing your eBook.
