Great Apps
Great Prices
Response from developer
Thank you for the thoughtful feedback. A couple of clarifications that might help next time: To add content to the back, choose a double-sided card and then open the Back tab in the designer to add photos and text and pick a background; you can also preview the back anytime by going to your Cart, selecting Edit/Review, and opening the Back tab. The back side supports photos, text, and background choices, though certain specialty fonts and features may be limited depending on the design. Also, please feel free to email customercare@simplytoimpress.com with further questions or concerns. Thanks again!
A Little Trouble This Year
Impress for at least 5 years. I’ve always been extremely pleased with the ease of ordering, the price, the quality & the end product. I just place my order for HNY cards and I must say I was very frustrated when I was trying to get the information on the card and in the right place. I started over numerous times. I haven’t had any issues before with ease of placement of my desired text. I’m very anxious to see the finished product.
Response from developer
We’re very sorry to hear about the frustration you experienced while placing your recent order, especially after being a loyal customer for so many years. We truly appreciate your continued support and apologize for the inconvenience you encountered when trying to enter and position your card details. We will do better, and your feedback will be shared with our team so we can improve the ordering experience. If you have any other issues or questions, please don’t hesitate to email us at customercare@simplytoimpress.com. We’re happy to help and sincerely apologize for the inconvenience.
Never received order
My second order for cards:
I never received my order and customer service did absolutely nothing about it but tell me to wait. They are time sensitive cards and are now useless. And they had the audacity to ask me to review the product they never sent me? What is wrong with this company?
Response from developer
Hello, thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be, especially for time-sensitive cards. If you're open to it, please contact us at socialcare@Planetart.com, and our team we'd be happy to look into possible resolution for your order. Our sincere apologies for all the trouble this has caused.
Lost in the mail
Everything you need in one place
It’s OK
Love it!
Love!
Best place to order picture cards
Simply to Impress makes it so easy. I did it all from my phone!
Thank you so much 🩷
Outstanding!
Beautiful!
Transaction was in USD and not advertised as USD
Response from developer
We're so sorry for the confusion and frustration caused. We understand how important transparency is. While pricing is shown in USD on the shopping cart page before checkout, we apologize if this wasn’t clear. As we're a US-based company, all transactions are processed in USD. Please email us at customercare@simplytoimpress.com. We’d be happy to help further!
Everything I’ve ordered is amazing!
Poor customer service
Response from developer
We're terribly sorry for the recent experience you've had and appreciate your review. The ability to combine orders can sometimes depend; but we are always happy to check into what we're able to do to ensure your experience is a positive one. We'd like to investigate this and ask that you contact us at socialcare@planetart.com for further assistance. Thank you!
Outstanding!!
Response from developer
Thank you for your kind words! We're so happy to know that you enjoyed customizing and that the process was simple for you. We truly appreciate your support and look forward to helping you with your next order!
Ordering via app promo was rip-off
Bummer. I’ve ordered lots of cards from this company.
Response from developer
We're very sorry to hear that your promotion did not apply correctly and appreciate your feedback. This is an uncommon bug, and one we'd like to investigate. At your convenience, please email us at customercare@simplytoimpress.com and we'll be happy to help. We hope to hear from you soon!
First time customer
Love Simply to Impress ♥️
Response from developer
Thank you for the great feedback about our site and we are happy to know that you are satisfied of our services and promos! Our customer care team is always happy to provide support to customers so if you need help, just reach out to us!
Best calendars!!
Response from developer
We are so happy to know that you have enjoyed using our app and that the product met or possibly exceeded your expectations. Thank you for being a valued customer!
