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Response from developer
Thank you for the thoughtful feedback. A couple of clarifications that might help next time: To add content to the back, choose a double-sided card and then open the Back tab in the designer to add photos and text and pick a background; you can also preview the back anytime by going to your Cart, selecting Edit/Review, and opening the Back tab. The back side supports photos, text, and background choices, though certain specialty fonts and features may be limited depending on the design. Also, please feel free to email customercare@simplytoimpress.com with further questions or concerns. Thanks again!
A Little Trouble This Year
Impress for at least 5 years. I’ve always been extremely pleased with the ease of ordering, the price, the quality & the end product. I just place my order for HNY cards and I must say I was very frustrated when I was trying to get the information on the card and in the right place. I started over numerous times. I haven’t had any issues before with ease of placement of my desired text. I’m very anxious to see the finished product.
Response from developer
We’re very sorry to hear about the frustration you experienced while placing your recent order, especially after being a loyal customer for so many years. We truly appreciate your continued support and apologize for the inconvenience you encountered when trying to enter and position your card details. We will do better, and your feedback will be shared with our team so we can improve the ordering experience. If you have any other issues or questions, please don’t hesitate to email us at customercare@simplytoimpress.com. We’re happy to help and sincerely apologize for the inconvenience.
Never received order
My second order for cards:
I never received my order and customer service did absolutely nothing about it but tell me to wait. They are time sensitive cards and are now useless. And they had the audacity to ask me to review the product they never sent me? What is wrong with this company?
Response from developer
Hello, thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be, especially for time-sensitive cards. If you're open to it, please contact us at socialcare@Planetart.com, and our team we'd be happy to look into possible resolution for your order. Our sincere apologies for all the trouble this has caused.
