Absolute terrible app
Terrible app…hit save on work completed notes every time but it still deletes notes at random. No support from app providers, they don’t care nor want to spend any money on fixing the app. They will tell you to pay for the AI upgrade to fix bugs. Bug fixes shouldn’t have to be paid for by upgrading. Be prepared to do things multiple times due to app deleting notes at random.
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Drains Battery
Since the new update phone’s battery life has significantly gone down even with minimal use and my phone alerts me that the app is tracking even when not in the app even though it is selected to use only in app. And constantly being notified the I have arrived and left site when I haven’t.
Poor App
The app is unclear, looses information regularly, hard to read on job sites, not adaptable and the no modern interface or intuition. Terrible use or lack us use of AI. Garbage and I am advising my board to dump the whole system. Wish I could give a zero.
Poor, glitchy
I’ve used Simpro now for several years and in that time I watched it go from strength to strength, lately however the app is almost unusable with constant crashes, glitching, assets hidden, AI features that are unnecessary and don’t even go there if your off line etc honestly at this point I think I’ll be going back to paper or a different app
One really odd thing I find is that at the same time each day the app crashes and becomes totally unusable for a solid hour it’s like they are doing app maintenance
Avoid until it’s fixed or go to service titan
One really odd thing I find is that at the same time each day the app crashes and becomes totally unusable for a solid hour it’s like they are doing app maintenance
Avoid until it’s fixed or go to service titan
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Absolute pain in the backside
Everything about it is bad
Full of bugs
I I gave one star because I can’t give a rating less than that
Avoid
Constantly crashing and never updating times, always displaying error codes what a terrible app
Nightmare
Have to use this app for work and it routinely crashes; our technicians are constantly having issues with it. If you’re typing notes and tab away from the app, there’s a 50% chance they’ll be gone when you return to it. Constantly getting calls from our office asking why we’re not onsite because even though we’ve marked the job as started, the connection with our server is terrible and unreliable. Every day there is a new problem to deal with, every day some new random garbage. If your internet connection isn’t just good, but continuously good, this app is completely unusable.
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Worse and worse
It’s a horrible experience for mobile app users, the time selection wheel is horrid. Years after year this program gets worse for the technicians in the field that have to put up with this bs app.
Great apps
Easy and quick data input every work details
Rubbish updates
Rubbish updates that don’t fix issues that have been brought to their attention. So many bugs that due to poor feedback from developers I stopped wasting my time. They alter the aesthetics but don’t fix actual problems. I would never use this app if I had a choice.
New clock design
That new clock design for adding time blocks is honestly horrendous! Such a faff. Stop trying ‘fix’ things that aren’t broken. Please revert this back.
Time block update is garbage
Much easier to slide through your options for timing instead of clicking buttons on a clock. I can’t find an option to change between the two. When you use the same app every single day and a major change comes like that it makes it really annoying to adapt to. If you’re going to make changes, make it a bit more customisable to the user. Be able to choose what they want
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Irritating
Newest release keeps prompting to have location services turned on and will not take the hint that I don’t want that feature. Also it insists on starting work and recording the time, again when I don’t want it to.
Very frustrating
We’ve used this software for 2 years now and get more frustrated each day, data gets lost (like others have pointed out) but no action from the developers, they usually blame it on user error, outdated app etc. “If it happens again then let us know!” Finally we are ready leave
Electrician
Working well for me so far planning
Lovely to use
Very friendly and a joy to use for a good days work 😁
Great app
Only thing would like is the ability to create a drop down menu that I can customise to rename photos as very repetitive.
Me
Awesome
Jack of all trades- master of none.
It works.
