Won’t let me log in
You’d think this would mean the developers would make sure you can access your account. You’d think this would be a priority.
You’d also be wrong.
I have only ever been able to progress beyond the identity verification page once, despite having completed the check 3 times!! When I check the app is working, it opens with my Face ID, then takes me to a loading page where they ‘check’ my identity and it says ‘wait 5 minutes’. Hours later. Nothing.
Sort the issue. It’s enough to make me move my finances to another service.
Response from developer
Hi, we’re sorry to hear you’ve had issues accessing the app. Please feel free to get in touch with our team on 0800 151 3383 so they can support you further. Regards, Izzy
Mobile app invest & withdraw
The app is lacking in any intuitive functionality & isn’t giving me any freedom to access and manage my funds.
There is no help desk lil, live chat or anything you may expect of a modern finance app. Is there an other app I should use? Will this one be updated to provide a positive expertise?
Response from developer
Hi, we’re sorry to hear you’ve had issues using the app. Please feel free to get in touch with our team on 0800 151 3383 and they'll can support you further. Regards, Katy
Terrible user experience
Tells you what you need to know unless you have lockdown mode on
Response from developer
Hi and thanks for your patience whilst we investigated this. Lockdown Mode is an optional, extreme protection, and when enabled, your device won’t function like it usually would & we can't guarantee it will not cause issues with the SJP App. Should you wish to enable it, It does appear that Apple does provide the ability to exclude certain apps from Lockdown Mode. Instructions on how to do this are available at the bottom of this article. https://support.apple.com/en-gb/105120. Hope this helps! Izzy
Infuritiating
The screen size of the non app browser based screen isn’t configured properly for an iPhone so you can’t quite click on the buttons if NOT using the app. Hence I have no idea how my investments are getting on.
Response from developer
Hi, we’re sorry to hear you’ve had issues accessing the app. Please feel free to get in touch with our team on 0800 151 3383 so they can support you further. Best, Izzy





