Freezes
On my iPhone the App often freezes and only shows value from up to 5 days or more previously. Also can’t open any other information. Frustrating. Have reported but no fix.
Does what I need
The works well and gives me the info I need.
The summary page shows everything and I have no problem going into my different accounts.
I like the ability to change the time frame of the graphs to see how the funds are performing.
I have no issue opening the fund fact sheets and my adviser puts reports in the document section.
The summary page shows everything and I have no problem going into my different accounts.
I like the ability to change the time frame of the graphs to see how the funds are performing.
I have no issue opening the fund fact sheets and my adviser puts reports in the document section.
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Client ready to leave
Not only is the app not reflecting anything in near realtime or even in a week; it mostly struggles to open post the facial recognition function and sits their spinning, displaying different statements that in reality state - I don’t know how to design an app. Absolutely shocking. Agree with another comment. If zero rating possible, that would be the score
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Incorrect graphic
Your graphic for Crystallised /Uncrystallised account does not make sense.
Dreadful all you can see is the home page
This app is all but useless. All I can see is the summary page I’ve never been able to click into my individual accounts. I can’t download the pdf. I’m an Apple user if I want to see anything but a summary on my account I have to go online. So frustrating based on the fees they charge.
Good
Tax report was quite easy
SJP App
I had a few issues with this app at first but now find it easy to access.
Rubbish APP
Been a member of SJP for 5 years tried to set up with MY DETAILS- Did not work!!
Very useful app
Very useful for tracking investment values, set up process is straightforward whilst ensuring data does not go in incorrect hands.
A window to my investments
App works seamlessly. Took some setting up but once verification was successful the app works great. Updates daily and I can see the underlying investments.
Who decided this was ok to launch?
Pointless. Can’t get past ID verification. Hope they don’t invest my money in tech if this is their best effort.
Great app
Great app, lots of information, easy to use. The older version of this app was glitchy, but the updates means it now runs smoothly and is very simple to use.
Useless
Unable to register as it fails to send an SMS during the registration process.
Can’t access
I am trying to get a code sent to me but it won’t send through to my number
Works well.
Improvements have been made here and now working as expected. Simple and easy to use.
A very poorly designed app
The app was designed without any thought to user experience, just like the new SJP website. I have a non UK/EU mobile number and have never been able to use the app because they are unable to send the text to my number. The same applies to their new website.
The above is ironic considering that the old website had no issues sending texts to my overseas mobile number. This highlights that both this app and their new website were not designed or tested properly. This is especially true considering that they already had the basis of the code in their old website.
I now have to pester my financial advisor to give me regular updates.
The above is ironic considering that the old website had no issues sending texts to my overseas mobile number. This highlights that both this app and their new website were not designed or tested properly. This is especially true considering that they already had the basis of the code in their old website.
I now have to pester my financial advisor to give me regular updates.
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Stopped recognising me
This app suddenly stopped recognising my email address and passwords, after just 4 months of use. Utterly hopeless
Essential but simple improvements needed
Two things the app desperately needs: (1) giving you the % change for your portfolio rather than just the cash change, (2) updating in real time rather than 24 hours later.
Locked out of App because don’t use Touch ID
Have been trying to log into App but failing because I get locked into an endless loop when I try and cancel Touch ID option - why does SJP make it so difficult to access the App when banks and other businesses make it much more manageable
A Smith
‘ Awful app ‘
