I recently returned 6 items. I received a refund for 4 of the items. When I called to inquire I was informed that the warehouse was unable to confirm receipt of 6 items and were only able to confirm 4 items. I returned 6 thongs. They are tiny packages, can easily be pocketed. I explained profusely that I returned 6 items. I was asked if I took a photo of what i returned— of course I didn’t! Since when does a customer have to protect their return from stealing employees!? This was an incredibly frustrating experience. How can one prove the items in their return? It’s impossible. So the customer takes the loss. This is horribly wrong on every level from Skims and I hope they take responsibility. I searched online and found many complaints.
Blatant theft. We aren’t rich Skims.
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