Inaccurate
It rarely gets my bedtime accurately.
It rarely gets my sleep time accurately.
It rarely gets my sleep time accurately.
Sleep number app
Great app to track your nightly sleep. It also lets you adjust your bed settings from the app.
Regret purchasing
I don't usually write reviews, but I felt it was important to share my experience.
I purchased my Sleep Number bed after being involved in a serious motorcycle accident that left me having to learn how to walk again. During my recovery, I spent a significant amount of time in bed, so investing in a comfortable mattress felt like one of the most important decisions I could make.
For the first year or so, the bed performed well and provided the comfort I needed. Unfortunately, over time, one side of the bed began to slowly deflate. At first, I only had to add air occasionally, but now I have to reinflate that side almost every hour to keep it comfortable.
Fast forward to today, and now that I share the bed with my significant other, the issue has become even more frustrating. Constantly having to adjust the firmness throughout the night takes away from the quality of sleep we were hoping to enjoy.
When I contacted customer support, I was disappointed to learn that I would need to pay for additional parts or service. Given the premium price of the bed, I expected better long-term reliability and support.
Knowing what I know now, I probably would have explored other options before making this investment.
That said, I'm not writing this review to simply complain. If Sleep Number is willing to work with me to resolve the issue, I'd be more than happy to update this review and share my experience with their customer service and the outcome. I believe companies should have the opportunity to make things right, and I sincerely hope Sleep Number does.
I purchased my Sleep Number bed after being involved in a serious motorcycle accident that left me having to learn how to walk again. During my recovery, I spent a significant amount of time in bed, so investing in a comfortable mattress felt like one of the most important decisions I could make.
For the first year or so, the bed performed well and provided the comfort I needed. Unfortunately, over time, one side of the bed began to slowly deflate. At first, I only had to add air occasionally, but now I have to reinflate that side almost every hour to keep it comfortable.
Fast forward to today, and now that I share the bed with my significant other, the issue has become even more frustrating. Constantly having to adjust the firmness throughout the night takes away from the quality of sleep we were hoping to enjoy.
When I contacted customer support, I was disappointed to learn that I would need to pay for additional parts or service. Given the premium price of the bed, I expected better long-term reliability and support.
Knowing what I know now, I probably would have explored other options before making this investment.
That said, I'm not writing this review to simply complain. If Sleep Number is willing to work with me to resolve the issue, I'd be more than happy to update this review and share my experience with their customer service and the outcome. I believe companies should have the opportunity to make things right, and I sincerely hope Sleep Number does.
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Owner
False advertising for a $12k mattress this is one of the few times I must say this was a poor choice
5th year anniversary
I have had my mattress for about five years, and right around its fifth anniversary, it started to fail. It deflates several times during the day and at night, which is causing me significant back pain.
Love my sleep number bed!!
My bed helps me get a comfortable nights sleep
Buyer be ware
Worst 10k I spent in my life
App not tracking sleep
The app is so sporadic, but has become really bad this past month. It doesn’t track my time in bed correctly at all. I keep unplugging it to reset and hope it works, but that’s hasn’t resulted in full tracking. It stops pretty much the first time I get up for a quick bathroom visit. It used to track all night long. It’s very frustrating. I like seeing the information when it’s tracking correctly, but am ready to delete and forget the whole thing.
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Don’t
Won’t stay connected to internet. Doesn’t show readings
Flat bed
My sleep number will not stay connected to the Internet so my husband’s side of the bed is deflated.
Sleep Number app is added again or it’s not recording any of my sleep. It still says offline.
The Sleep Number app is back at it again for a month or two it was working perfect online all the time recorded my sleep by 95% of the time pretty proficiently pretty on point and in the last month or last couple of days too it’s been off-line shows the red dot I’ve unplugged it re-plugged it done everything it always shows that I’m off-line but I know it’s online sometimes it’s ridiculous. You gotta fix this app permanently. I love the bed. I absolutely love it. It’s the best thing you guys ever made. That’s the best part. I wish the app and the Sleep Number science would be just as good as the bed is.
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Good App With One Exception
I’ve been using the Sleep Number app for a few years and, overall, it’s good. The frequent problem I have is that, when I edit my sleep session to reflect the time I was in bed for sleep, rather than just laying on it watching TV, it almost always fails to update the timeframe and just says “Oops! Something went wrong!” If they would fix that long-running issue, I’d give it 5 stars.
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Terrible bed
I’m hate this bed. Terrible support, it’s a glorified air mattress. I have wished for years I bought a tempurpedic instead. Eventually I will sell and take the loss on my investment for a better quality bed
Gamify your sleep
I have never taken my sleep seriously. When my wife and I got a Sleep Number bed, the app allowed me to see the good and the bad of my sleep habits. When I learned that it would track my HRV and rim cycles, it got me excited to get in bed and get to sleep earlier for the first time in my life.
The app is super easy to use and extremely helpful. Gamifying my sleep was a game changer.
The app is super easy to use and extremely helpful. Gamifying my sleep was a game changer.
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Feature Request: Scheduled Sleep Tracking Window for SleepIQ / Climate360
I own a Sleep Number Climate360 split king bed and would like the ability to set a scheduled sleep-tracking window (e.g., 10:00 PM–8:00 AM).
I often read, work, or watch TV in bed before sleeping. Since SleepIQ starts tracking as soon as I’m in bed, it includes this awake time in my sleep session, lowering my reported sleep duration and SleepIQ score.
While I can edit sessions or use Privacy Mode, these are not practical long-term solutions.
Please consider adding:
● A user-defined sleep tracking schedule.
● Configurable “Bedtime” and “Wake Time” to control tracking.
● An option to ignore bed occupancy until a set bedtime.
● Detection of extended awake periods before sleep.
This would improve SleepIQ accuracy for users who spend time in bed before sleeping.
Thank you for your consideration.
I often read, work, or watch TV in bed before sleeping. Since SleepIQ starts tracking as soon as I’m in bed, it includes this awake time in my sleep session, lowering my reported sleep duration and SleepIQ score.
While I can edit sessions or use Privacy Mode, these are not practical long-term solutions.
Please consider adding:
● A user-defined sleep tracking schedule.
● Configurable “Bedtime” and “Wake Time” to control tracking.
● An option to ignore bed occupancy until a set bedtime.
● Detection of extended awake periods before sleep.
This would improve SleepIQ accuracy for users who spend time in bed before sleeping.
Thank you for your consideration.
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Terrible tech support
We have called 3 times and the techs have not resolved the issue of the app not recording our sleep score.
App not useful
Very frustrated with app, unable to get an acct as bed was given to us by friend who didn’t like it. Always have been able to to adjust bed via app till now, won’t connect and because we didn’t purchase from them but always bought replacements we can’t get an acct. not pleased with service
Best bed ever!
So much comfort!
Perfection
I can”t believe how comfortable i am in this bed. You have to try to believe in it !!!
Does not work
So my remote disconnected from my bed a few weeks ago and I can’t seem to reconnect it (wonderful) and I can’t control my own bed. I downloaded this app to fix it, and I tapped “scan for smart beds” and lo and behold nothing happens. Keep in mind I had not messed with the bed in weeks, yet it decides I’m not supposed to.
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