No customer service
Smith and Noble does not provide customer service!
Their line will answer with background music and after a while goes dead!
After failed attempts to pair the shade to a new iPhone, all attempts to contact customer service also failed!😡
Their line will answer with background music and after a while goes dead!
After failed attempts to pair the shade to a new iPhone, all attempts to contact customer service also failed!😡
Hasn’t been updated in over a year…
The app has always been horrible. It needs an interface refresh and is in desperate need of HomeKit support so that users don’t need to use this app to manage their shades.
Please keep you app updated and don’t let it languish like it has been…
Please keep you app updated and don’t let it languish like it has been…
If you want motorized shades with a great app, go elsewhere
The hub disconnected from the app and the app crashes every time I try to add it back. It always fails at or before the “adding hub to database” screen. Before that, the shades disconnected from the app but I couldn’t add them back. Because the shades disconnected, the scenes didn’t work. Also, you can’t delete a scene without deleting all schedules but there’s no way to delete a schedule - turning the schedule off doesn’t work. You can’t delete shades either. And, when you delete the app itself and try to start all over, it crashes during the WiFi pairing. Every. Single. Time. I’ve never had a worse experience with an iPhone app.
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Terrible app and false advertising
When we first bought the shades they advertised that it will work with Google home automation. Only until a year later they released that feature. The app itself is buggy and doesn’t work half the time. I will never buy from this company again.
If you want motorized shades with a great app, go elsewhere
The shades disconnect from the app but you can’t add them back. Because the shades disconnect, the scenes don’t work. You can’t delete a scene without deleting all schedules but there’s no way to delete a schedule - turning the schedule off doesn’t work. You can’t delete shades either. And, when you delete the app itself and try to start all over, it crashes during the WiFi pairing. Every. Single. Time. I’ve never had a worse experience with an iPhone app.
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