No customer service
Smith and Noble does not provide customer service!
Their line will answer with background music and after a while goes dead!
After failed attempts to pair the shade to a new iPhone, all attempts to contact customer service also failed!š”
Their line will answer with background music and after a while goes dead!
After failed attempts to pair the shade to a new iPhone, all attempts to contact customer service also failed!š”
Hasnāt been updated in over a yearā¦
The app has always been horrible. It needs an interface refresh and is in desperate need of HomeKit support so that users donāt need to use this app to manage their shades.
Please keep you app updated and donāt let it languish like it has beenā¦
Please keep you app updated and donāt let it languish like it has beenā¦
If you want motorized shades with a great app, go elsewhere
The hub disconnected from the app and the app crashes every time I try to add it back. It always fails at or before the āadding hub to databaseā screen. Before that, the shades disconnected from the app but I couldnāt add them back. Because the shades disconnected, the scenes didnāt work. Also, you canāt delete a scene without deleting all schedules but thereās no way to delete a schedule - turning the schedule off doesnāt work. You canāt delete shades either. And, when you delete the app itself and try to start all over, it crashes during the WiFi pairing. Every. Single. Time. Iāve never had a worse experience with an iPhone app.
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Terrible app and false advertising
When we first bought the shades they advertised that it will work with Google home automation. Only until a year later they released that feature. The app itself is buggy and doesnāt work half the time. I will never buy from this company again.
If you want motorized shades with a great app, go elsewhere
The shades disconnect from the app but you canāt add them back. Because the shades disconnect, the scenes donāt work. You canāt delete a scene without deleting all schedules but thereās no way to delete a schedule - turning the schedule off doesnāt work. You canāt delete shades either. And, when you delete the app itself and try to start all over, it crashes during the WiFi pairing. Every. Single. Time. Iāve never had a worse experience with an iPhone app.
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Wait while loading your data
Can anybody from Smith and Noble help their customers and actually put effort into maintaining their app so that we can all connect our shades to it and get the service and benefits we paid forā¦ Iām stuck on that blue screen like many other people, when I call customer support for help they say they can only help the original buyer of the productā¦ that policy is wrong on many levels, your company wonāt survive long without modern practices and actual care.
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Wait while loading your data
Do you have any plans to help your customers who are stuck in this endless blue screen and cannot use the product they paid for!???
Not intuitive and stopped working
I have rarely used an app that is less intuitive than this one. Setting up profiles is overly complicated. The need to push the tiny buttons on the remote is the worst since it rarely works to push them simultaneously.
A few months ago, the app stopped working. As soon as it launches it gets stuck in āwait while we load your dataā. I deleted and reinstalled it several times and waited hoping it was a bug thatāll get fixed. Now I have $3000 worth of shades that I canāt program. Sad and not worth it! Canāt recommend.
A few months ago, the app stopped working. As soon as it launches it gets stuck in āwait while we load your dataā. I deleted and reinstalled it several times and waited hoping it was a bug thatāll get fixed. Now I have $3000 worth of shades that I canāt program. Sad and not worth it! Canāt recommend.
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The worst
Iām not one to write a review, but I just have to highlight how terrible this whole system is. Itās been garbage from day 1. Had all of my shades replaced once already, now will likely need to do it again. Solar panels are junk, batteries couldnāt worse, but the absolute most terrible thing is the app and itās total lack of functionality. RUN AWAY AND BUY ANYTHING ELSE.
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App needs improvements
We use this app for our Smith and Noble shades. The app is inconsistent and often non responsive to updates and changes made to the scenes. Our house is fully automated and smart using other apps and Wi-Fi enabled hubs however this app is the poorest performing one. Sometimes the shades donāt open as scheduled in the app. Often changes I make to a scene donāt take and I have to enter the change multiple times over a few days before the change sticks. Weāre happy with our S&N window treatments but not the hub they use.
Best to keep your remote handy if you want to reliably open and close your window treatments.
Best to keep your remote handy if you want to reliably open and close your window treatments.
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Need schedule time offset
Iām requesting the ability to set an offset to sunrise and sunset ie: sunset +/- (x) hours (x) minutes That way I can request my shades to close 2 hours after sunset and open 20 minutes before sunrise.
āāāā-
Sometimes a shade will not open or close on schedule. The signal from the hub must have been missed by the receiver. Perhaps a second signal should be automatically sent 1 minute later to help ensure that the schedule is enacted.
āāāā-
Sometimes a shade will not open or close on schedule. The signal from the hub must have been missed by the receiver. Perhaps a second signal should be automatically sent 1 minute later to help ensure that the schedule is enacted.
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Functional, No Siri Actions Support
The SmartShades app functions for our Smith and Noble blinds. But itās hard to use and setup. The UI isnāt intuitive. What I would like is to be able to program my own Siri actions using the Shortcuts app. Is this support going to be added? Please?
Remote vs. iPhone App
We purchased Shades from Smith & Nobel for our Master Bedroom (5 Windows), Kitchen (2 Windows) and Family Room (3 High windows with Solar charging).
We have extensive lighting automation in our home. When we remodeled our first floor, automated shades seemed like a good addition to our home automation plan. This was especially the case in our Family Room with windows 14 feet high.
Some blinds have different features that can be enabled in the iPhone app, like ability to open fully or a specific percentage. Take the time to explore features blind types as your order.
We had some issues initially getting the shades to work properly. Once the hub was upgraded to newest version issues using the hand held remotes, (separate remotes for each room) were resolved by an onsite tech.
However, issues persisted with the iPhone app that needed additional work by the development team, who made several software upgrades over a short period of time.
The iPhone app is very flexible but thereās a bit of a learning curve to be able leverage all the features to get to the desired result.
Itās been a journey to get the blinds working to our desired end state but we are pleased with the result.
Many thanks to Della and her team for working on fixes and patience with me as a new user of the app.
We have extensive lighting automation in our home. When we remodeled our first floor, automated shades seemed like a good addition to our home automation plan. This was especially the case in our Family Room with windows 14 feet high.
Some blinds have different features that can be enabled in the iPhone app, like ability to open fully or a specific percentage. Take the time to explore features blind types as your order.
We had some issues initially getting the shades to work properly. Once the hub was upgraded to newest version issues using the hand held remotes, (separate remotes for each room) were resolved by an onsite tech.
However, issues persisted with the iPhone app that needed additional work by the development team, who made several software upgrades over a short period of time.
The iPhone app is very flexible but thereās a bit of a learning curve to be able leverage all the features to get to the desired result.
Itās been a journey to get the blinds working to our desired end state but we are pleased with the result.
Many thanks to Della and her team for working on fixes and patience with me as a new user of the app.
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Need schedule time offset
Iām requesting the ability to set an offset to sunrise and sunset
ie: sunset +/- (x) hours (x) minutes
That way I can request my shades to close 2 hours after sunset and open 20 minutes before sunrise.
ie: sunset +/- (x) hours (x) minutes
That way I can request my shades to close 2 hours after sunset and open 20 minutes before sunrise.
the app dosent work
only allows one person to connect to the hun so i have no control over my window shades but someone else i live with does. dont get this it's really dumb everyone's right it's just broken. the account verification code it emailed to me was labeled a forgotten password code so.... yeah really broken on all fronts
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Cannot get the app to function
Iāve had my shades for about 2 weeks, and despite checking back daily, deleting the app, re-downloading it and signing in every time, it will not advance past āgathering your dataā rendering the app unusable. Iāve called several times about this and every time I hear, āthey are aware of it and will be pushing an update to fix it.ā I would love to make this a five star review, but I need to be able to use the app first.
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App is terrble
What is the point of having āscenesā and āschedulesā when they do not function ?!?! The up and down buttons work and the tilt bar works but thatās it! Why have features that donāt work?!?!? Horrible Horrible ā¹ļø
Exceptional Customer Service
If you have the opportunity to work with Robyn Heine (designer), Mario Saldana (installer), Della McCay (motorization expert support) and/or Andre Comitre (tech support), consider yourself blessed. Robyn was a phenomenal designer and got me exactly what I needed. Mario fit everything beautifully in my home. I had issues with the app connecting with my eero system and Della and Andre were relentless in their pursuit for a resolution. A company can be made on its tech, user experience, or affordability, but few things are a proxy for how a customer feels than the way the company treats its customers. On that point, my experience has been second to none. Cannot say enough about these folks and how they treated me. Five star people all the way.
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Great Customer Service
I chose Smith & Noble bc they have great fabric options. I bought the smart shades. I think theyāre tricky to program, but, Della in customer service was very knowledgeable and patient. Her follow up is great too. Also, a few of my blinds were too short. Jeannine was prompt and friendly in the re-order and making the return process easy. I was relieved they took care of it with no issues. I was appreciative that S & N has superior customer service and bc of it I will remain a loyal customer!
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Great Customer Support
Very patient in helping me set up Alexa commands. Took 2 sessions to get everything right, mostly due to issues on my side. One of the better customer support personnel that Iāve dealt with in last 30 years.
