Smartsheet User Reviews

Customer Experience

Positive experience63.7% of reviews
Neutral7.0% of reviews
Negative experience29.4% of reviews

~ Based on 531 written reviews from the US App Store.

What users say

Is Smartsheet Safe?

Smartsheet: Projects & Teams appears safe based on user ratings. AppsHunter Safety Score for Smartsheet is 96/100.

This assessment is based on 120,263 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.5% of ratings point to a safe experience
1.7% of ratings suggest some concerns
0.8% of ratings point to a risky experience

~ Based on 120,263 App Store ratings for Smartsheet.

Is Smartsheet Legit?

Smartsheet: Projects & Teams appears to be a legitimate app. AppsHunter Legitimacy Score for Smartsheet is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No formatting or formulas

Better than the mobile browser version. But Smartsheet is a desktop app. Period.

Help

I’ve been using this app for a year and for the last month I haven’t been able to get it to open 80% of the time. No updates are available, I’ve tried uninstalling and reinstalling it, nothing has helped.

Love having it on the go. Saves me time, got me promoted

Started using it professionally, loved it so much, now I’m using it outside of work too.

If I need to update or add things to my projects and ideas, I can easily do it on the go with the mobile app

Not opening

A lot of the times my app won’t open and I’ve already tried uninstalling and reinstalling it.

Love smartsheet! Hate the app…

Smartsheet has developed such a wonderful platform and it is an absolute shame that their app is as terrible as it is.

Zero Customer Service

The functionality of the tool is good, but I had a simple tech support issue that locked my entire team out of the service and it has been impossible to resolve. Smartsheet support is nonexistent. Circular links, bots that ghost you, phone recordings that direct you to the circular links. Zero response. I suggest against investing time and money into Smartsheet projects and automations when you can easily lose all of that work.
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Confusing

Can’t see what I was invited to see can’t find any help on how to do anything

Dark mode icon gone

App is a good companion to a great tool. Used to have a dark mode icon, now it’s gone. Please fix.

Issue

Cant copy and paste from one sheet to another

good luck editing

alright app, but good luck editing if you need to input anything, 90% of the time it is IMPOSSIBLE to edit your documents and have them save properly.

Smartsheet

So hot

Terrible App Function

My app got stuck in a filter and can’t get it to change so I can view other work orders.
Useless.

Z

Works great. Just hate that it continues to sign me out of my account

Faulty

Checkboxes will not appear for IOS versions. Can’t use the support chat with AI due to there not being a bar to reply, nor could I find a way to get in contact with a real person.

Latest update removed app checkmark

The latest update for some reason removed the check box in cells on the app. This is critical for my workflow. FIX IT

Good

Perfect

Smart Sheets

Updated version freeze and will not open

Smartsheet

I like the interaction style of it all but I do not like how it’s limited to can’t upload videos. Part of some of the descriptions I need for my work may need a short video showing the operation of equipment.

Superior

Smartsheet is a far superior project management platform that allows me to stay on track easily. Sharing with my team provides the necessary accountability that helps our department navigate daily tasks as a collaborative front. I’ll never use anything else!

Constantly asking for reviews

Always interrupts workflow to have their user submit a review for their app. Similar to distracting ads.