Great on desktop, terrible mobile app
The mobile app is constantly loading and crashing. Features are also limited. I’ve integrated Smartsheet into so many things we do at work, but as a portable solution on your phone, it’s extremely unreliable.
App not working
This app will just keep kicking you if you have an iPhone 17 and fully updated and still won’t work.
Recent update
The new update that happened on the website is awful. Turn it back to 48 hours ago. Get rid of the AI on the top of the screen, it’s literally killing our planet; at the very least let me turn it off. Cant find my sheets anymore. Help button doesn’t work. No way to contact anyone with issues from the website. Terrible update. TERRIBLE.
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Account Deletion
They refuse to let you delete your account. Hiding it behind a loop that takes you to their website when you hit the cancel button. And their website that does not load the one page that could delete the account.
Needs more than updates
App is slow, 7 out of every 10 openings, you'll need to close and reopen. Notification count is always off.
No formatting or formulas
Better than the mobile browser version. But Smartsheet is a desktop app. Period.
Help
I’ve been using this app for a year and for the last month I haven’t been able to get it to open 80% of the time. No updates are available, I’ve tried uninstalling and reinstalling it, nothing has helped.
Love having it on the go. Saves me time, got me promoted
Started using it professionally, loved it so much, now I’m using it outside of work too.
If I need to update or add things to my projects and ideas, I can easily do it on the go with the mobile app
If I need to update or add things to my projects and ideas, I can easily do it on the go with the mobile app
Not opening
A lot of the times my app won’t open and I’ve already tried uninstalling and reinstalling it.
Love smartsheet! Hate the app…
Smartsheet has developed such a wonderful platform and it is an absolute shame that their app is as terrible as it is.
Zero Customer Service
The functionality of the tool is good, but I had a simple tech support issue that locked my entire team out of the service and it has been impossible to resolve. Smartsheet support is nonexistent. Circular links, bots that ghost you, phone recordings that direct you to the circular links. Zero response. I suggest against investing time and money into Smartsheet projects and automations when you can easily lose all of that work.
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Confusing
Can’t see what I was invited to see can’t find any help on how to do anything
Dark mode icon gone
App is a good companion to a great tool. Used to have a dark mode icon, now it’s gone. Please fix.
Issue
Cant copy and paste from one sheet to another
good luck editing
alright app, but good luck editing if you need to input anything, 90% of the time it is IMPOSSIBLE to edit your documents and have them save properly.
Smartsheet
So hot
Terrible App Function
My app got stuck in a filter and can’t get it to change so I can view other work orders.
Useless.
Useless.
Z
Works great. Just hate that it continues to sign me out of my account
Faulty
Checkboxes will not appear for IOS versions. Can’t use the support chat with AI due to there not being a bar to reply, nor could I find a way to get in contact with a real person.
Latest update removed app checkmark
The latest update for some reason removed the check box in cells on the app. This is critical for my workflow. FIX IT
