Smartsheet User Reviews

What users say

Top reviews

Confusing

Can’t see what I was invited to see can’t find any help on how to do anything

Dark mode icon gone

App is a good companion to a great tool. Used to have a dark mode icon, now it’s gone. Please fix.

Issue

Cant copy and paste from one sheet to another

good luck editing

alright app, but good luck editing if you need to input anything, 90% of the time it is IMPOSSIBLE to edit your documents and have them save properly.

Smartsheet

So hot

Terrible App Function

My app got stuck in a filter and can’t get it to change so I can view other work orders.
Useless.

Z

Works great. Just hate that it continues to sign me out of my account

Faulty

Checkboxes will not appear for IOS versions. Can’t use the support chat with AI due to there not being a bar to reply, nor could I find a way to get in contact with a real person.

Latest update removed app checkmark

The latest update for some reason removed the check box in cells on the app. This is critical for my workflow. FIX IT

Good

Perfect

Smart Sheets

Updated version freeze and will not open

Smartsheet

I like the interaction style of it all but I do not like how it’s limited to can’t upload videos. Part of some of the descriptions I need for my work may need a short video showing the operation of equipment.

Superior

Smartsheet is a far superior project management platform that allows me to stay on track easily. Sharing with my team provides the necessary accountability that helps our department navigate daily tasks as a collaborative front. I’ll never use anything else!

Constantly asking for reviews

Always interrupts workflow to have their user submit a review for their app. Similar to distracting ads.

Not what it used to be!

Not user friendly! Last couple of updates made it glitchy and constantly freeze. Would give it 0 stars if I could.

Projects and teams

So convenient

Decent. Needs QOL updates.

Main issues are minor things. 1.) Work on maintaining app data in the background. Hate leaving the app for 5 seconds and then having to reload everything, very annoying. 2.) Also fix a bug where I leave a comment on a row and the whole app freezes. I’m on the latest iPhone 17 Pro Max and IOS

Bd

I operate a single person business. I cannot afford to buy 3 seats and Smartsheet doesn’t offer a single user option that has the features i need. I’ve used Smartsheet for several years now, but effective this month it’s time to say goodbye!
Also, the plan is designed to try to attract new users (which I understand), but they make sharing options with non-members difficult and ineffective. I think that they need to rethink the marketing approach of this app.
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If you plan to cancel good luck

They make it impossible to get in contact with ANYONE! I used this at my old job with an old work email. No longer have access to this email. I can’t cancel my subscription and I can’t access anything to stop the money from coming out of my account. We used to be reimbursed for the subscription but obviously since I’m not there we don’t get reimbursed. I am opening a complaint with the BBB with how difficult it is to get help from ANYONE with in this company.
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Services

Excelente