Feedback on Service Quality and Unprofessional Rating Practices
Dear Support Team,
I have been using your app for a month now, and I would like to share some serious concerns regarding the overall experience and service standards.
1. Service Quality
The service has been at average. Several helpers are extremely slow, leaving half of the work undone, which ultimately forces us to finish the remaining tasks ourselves.
2. Coerced Star Ratings
A major and very uncomfortable issue is the way ratings are handled. Service providers practically force customers to give star ratings on the spot. They stand over us until the rating is submitted and explicitly ask if we have given five stars.
Ratings should be a private matter and entirely at the customer’s discretion. Pressuring customers sometimes even waiting until we are in the middle of ongoing work or waking us up from sleep to provide a rating is entirely unprofessional.
While I understand that ratings help evaluate work quality, resorting to these aggressive tactics feels cheap and ruins the customer experience. I request you to take action on this behavior and review how ratings are collected. I do not know if your startup has specific internal schemes or incentives tied directly to star ratings, but this approach is completely pathetic and unprofessional.
I have been using your app for a month now, and I would like to share some serious concerns regarding the overall experience and service standards.
1. Service Quality
The service has been at average. Several helpers are extremely slow, leaving half of the work undone, which ultimately forces us to finish the remaining tasks ourselves.
2. Coerced Star Ratings
A major and very uncomfortable issue is the way ratings are handled. Service providers practically force customers to give star ratings on the spot. They stand over us until the rating is submitted and explicitly ask if we have given five stars.
Ratings should be a private matter and entirely at the customer’s discretion. Pressuring customers sometimes even waiting until we are in the middle of ongoing work or waking us up from sleep to provide a rating is entirely unprofessional.
While I understand that ratings help evaluate work quality, resorting to these aggressive tactics feels cheap and ruins the customer experience. I request you to take action on this behavior and review how ratings are collected. I do not know if your startup has specific internal schemes or incentives tied directly to star ratings, but this approach is completely pathetic and unprofessional.
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Excellent staff and service
Excellent staff and service
Outstanding Service by Deepa Rawai & Team Snabbit
I would like to express my sincere appreciation for Deepa Rawai for her exceptional service. She is incredibly fast, highly dedicated, and carries out every task with complete ownership and responsibility. Her professionalism, attention to detail, and commitment to excellence are truly remarkable. She consistently goes above and beyond expectations, making every interaction smooth and hassle-free.
I would also like to appreciate Snabbit for building such an outstanding platform that is making a real difference in people’s daily lives. The convenience, reliability, and quality of service provided through the platform save valuable time and bring peace of mind to countless families. By connecting customers with dedicated professionals like Deepa, Snabbit is not only delivering excellent service but also creating meaningful employment opportunities and contributing positively to society.
Wishing the entire Snabbit team continued success in expanding this wonderful initiative and serving many more households across the country. Keep up the fantastic work!
I would also like to appreciate Snabbit for building such an outstanding platform that is making a real difference in people’s daily lives. The convenience, reliability, and quality of service provided through the platform save valuable time and bring peace of mind to countless families. By connecting customers with dedicated professionals like Deepa, Snabbit is not only delivering excellent service but also creating meaningful employment opportunities and contributing positively to society.
Wishing the entire Snabbit team continued success in expanding this wonderful initiative and serving many more households across the country. Keep up the fantastic work!
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Laxmi
I really liked her. Very homely and did exactly what I told her to do. 5STSTARTER
5 starter
5 starter
SH Pawar
Rupa is very good keep it up
Hardworking girl , all the best to her
Hardworking girl , all the best to her
