Bayar booking tapi kereta takde
Dua kali dah book dengan socar tapi bila pergi designated parking kereta takde. Menyusahkan, orang ada tempat nak kena pergi jadi lambat. Kita tak guna kereta pun kena compound kata pulangkan minyak sikit. Sumpah tak guna!
Cant even receive OTP for sign up
āToo many request. Try again in an hourā
trouble on sign up
worst, i can't get the otp. can't make account.
Booking & Wallet
the apps and system is poorļ¼after topup canāt book car then canāt be withdrawal the money them the apps is eating my money without any reason. Is very poor apps. The customer service is very limited also canāt help anything then wasting my money just can put inside the apps wallet canāt booking canāt withdrawal how is possible been approve to have this rubbish apps? Scam money
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Worst Service
One of the Worst Apps. Worst service. The carās tank was almost empty when I got the car (<10%). So I returned the car with about 25% fuel. I deliberately didnāt refuel because I had to add fuel at the beginning. But they deducted money from wallet by themselves. I always used Socar whenever I visited Malaysia. Never going to use it again.
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Super Late Reimbursements
Most available cars for rent have below 50% fuel left. But the app requires users to return cars with above 50%. Meaning most of the time you end up having to refuel the car before returning it. Even though the app promises to reimburse fuel costs, it does so in an intentionally annoying and scummy manner. They only reimburse your money after 7-14 working days but in reality you best believe they will make you wait until the last day to reimburse you which can mean up to 3-4 weeks of waiting, and this happens EVERY SINGLE TIME. It is really annoying and they know it but they do so because they want you to opt in for their app wallet for reimbursements. And of course, you can only use that money on their services! Oh yeah did I forget to mention they will reimburse you literally in ONE single day if you choose this method instead of waiting for 3 weeks? But donāt worry this is entirely unintentional and not designed in a way to rig you from your own money you paid as a favor to them !!! I wonder why most people end up returning the cars with lower than 50% fuel not following the app rules ?
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Bad service and simply cut from bank card
My first time using this. Dasher cancelled at the very last minute that my rent already started and shown as āactiveā. App wasnāt able to change to another dasher the whole time. Tried to call the customer service but no phone number and tried to cancel the booking but they deducted already from my card. Had to wait for the previous dasher to finally come for 2 hours. I paid for 6 hours but I only used for 3hours++. Felt like it was a scam which just because I returned it with low fuel. I didnāt have the chance to drive the car with the expected time range so I didnāt fill up the fuel. After submitting āreturn nowā, I was shocked when they cut RM100 from my bank card. Just like that. Thatās too much penalty charges. Fix your app and decrease your charges. Way too much.
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Scam, cannot be extend then charge customer delay fee.
Scam, cannot be extend then charge customer delay fee.
Poor maintenance of the car
Unable to cancel booking after car is unlocked. Even the internal of the car is very smelly and full of ants. And very difficult to contact the customer service
Car condition unacceptable
I recently rent a toyota yaris near bukit indah, the interior smell musty and there were these notorios tiny roaches you get with abandoned squalid cheap lodging. Needless to say the drive was unpleasant to the max. By the way those roaches were called german roaches as these pest are hard to get rid off!
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Good experience
I rent SOCAR because my car was broke down and sent for service for few days. So far my experiences with SOCAR is quite satisfied. The app is very user friendly. Location of SOCAR is really depends on your area, some are far and some are close depends on your luck. But I really do hope can improve on the conveniency because of the return to the same spot policy is a bit troublesome sometimes. I understood that you have another option for pickup service but will it be better if we return to a SOCAR location as well instead of return back to the same spot? Hopefully will have EV cars soon in SOCAR.
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worst app ever
the last 5 times iāve used this app i havent been able to connect to my socar or the app doesnt show the socar key or its always something. And theres literally no way for customers to contact socar agents without them contacting first and when they do its after the booking time has passed.
This is no way to operate a reliable rental app. Thanks socar for all my cancelled trips. Iām deleting this app
This is no way to operate a reliable rental app. Thanks socar for all my cancelled trips. Iām deleting this app
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Extremely Disappointing Experience ā Poor Service & Irresponsible Customer Support
I had a very disappointing experience with this app. The service itself was below expectations, but what stood out most was the completely unprofessional and irresponsible behavior of the customer service team.
After being hit with unexpected extra charges, I reached out to clarify the situation. Despite providing a full explanation, I received no proper response or resolution. Instead of addressing the issue, the customer service team repeatedly threatened legal action if I did not pay the chargesāwithout offering any meaningful dialogue or support.
It felt like they were using intimidation tactics rather than offering real customer support. This kind of behavior is unacceptable, especially when users are trying to communicate in good faith.
I would strongly caution others before using this app. A service that resorts to threats instead of responsible customer care is not one I can trust or recommend.
After being hit with unexpected extra charges, I reached out to clarify the situation. Despite providing a full explanation, I received no proper response or resolution. Instead of addressing the issue, the customer service team repeatedly threatened legal action if I did not pay the chargesāwithout offering any meaningful dialogue or support.
It felt like they were using intimidation tactics rather than offering real customer support. This kind of behavior is unacceptable, especially when users are trying to communicate in good faith.
I would strongly caution others before using this app. A service that resorts to threats instead of responsible customer care is not one I can trust or recommend.
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Lousy app!
CS need 24-48 hours only able to contact you! What a ridiculous company!!!
Canāt even register
First day try to register for the firs time - receive an errror ātwo many requestsā try in an hour.Try the next day and receive the same error
Problem with sign up?!
What the problem now?can fix it?rubbish system!key in phone number cannot receive otp, ok i wait 1min then key in write āhashā cannot?second time the same problem!waste my time! If donāt want let people sign up then just close the apps!
Bad experience
I had a very bad experience SOCAR in Malaysia compare to South Korea. I really donāt recommend you using SOCAR as below reason.
1. Car isnāt there : I look for 2 hours +. Car park is so big. But I Cannot find car and cancel booking
2. Someone(Workshop staff use our booking car) has already started our car booking and reduced the miles. Ask SOCAR staff and they told us to complain
3. There is no avenue for complaint. Help and support button is non existent. ZERO SUPPORT FROM STAFF.
4. Car park card is invalid.
5. Car is not clean. Dusty seats. Aged car
6. CANNOT OPEN CAR DOOR SUDDENLY! Stuck for 20 mins at the carpark.
All these on the first day of CNY.
1. Car isnāt there : I look for 2 hours +. Car park is so big. But I Cannot find car and cancel booking
2. Someone(Workshop staff use our booking car) has already started our car booking and reduced the miles. Ask SOCAR staff and they told us to complain
3. There is no avenue for complaint. Help and support button is non existent. ZERO SUPPORT FROM STAFF.
4. Car park card is invalid.
5. Car is not clean. Dusty seats. Aged car
6. CANNOT OPEN CAR DOOR SUDDENLY! Stuck for 20 mins at the carpark.
All these on the first day of CNY.
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Worst service ever
I been using SOCAR for some time ā¦ initially when it started the service was good and it was very convenient for me although the charges was high ā¦
However, for the past 3 consecutive bookings, the service was unimaginable horrible and not to the basic standard also ā¦
First they sent faulty car, which cause the whole trip was nightmare ā¦. Yes they exchange the car but the amount of time wasted and literally am paying for the service when I canāt use it ā¦
2nd worst experience, they didnāt even send the car at the stipulated time when I always pay for the dasher serviceā¦ I had to spend an hour just to find way to talk to their customer service as thereās no other you can contact them ā¦
Anyhow, seems like they are not improving their services and itās getting bad and bad day by day ā¦.
I will not recommend this service to anyone as the whole experience will be spoilt & go thru heartache when you go are on holiday or in emergency mode ā¦
SOCAR team please remember the customer are paying for your service not that you guys offering free so the customer can be treated in this way ā¦
Am logging out from SOCAR ā¦ not going to use your service anymore unless thereās change in your mode of serving customer better way ā¦.
If I can 0 star I will do so too ā¦.
Very very disappointed with SOCAR ā¦
However, for the past 3 consecutive bookings, the service was unimaginable horrible and not to the basic standard also ā¦
First they sent faulty car, which cause the whole trip was nightmare ā¦. Yes they exchange the car but the amount of time wasted and literally am paying for the service when I canāt use it ā¦
2nd worst experience, they didnāt even send the car at the stipulated time when I always pay for the dasher serviceā¦ I had to spend an hour just to find way to talk to their customer service as thereās no other you can contact them ā¦
Anyhow, seems like they are not improving their services and itās getting bad and bad day by day ā¦.
I will not recommend this service to anyone as the whole experience will be spoilt & go thru heartache when you go are on holiday or in emergency mode ā¦
SOCAR team please remember the customer are paying for your service not that you guys offering free so the customer can be treated in this way ā¦
Am logging out from SOCAR ā¦ not going to use your service anymore unless thereās change in your mode of serving customer better way ā¦.
If I can 0 star I will do so too ā¦.
Very very disappointed with SOCAR ā¦
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Scam
Just sign in and already upload anything to verified, and pop you account been deleted
Look like scam to me
Look like scam to me
No recommend
Bad experience for new user, hard find car location, bad direction,rubbish guidance
