Not able to watch live sports
I’m currently running a premium subscription of Sony liv and everything is running but live cricket and live football is not working even if I have subscription to that.
You are selling Us the movies, so why are you controlling how we ate watching it?
As a paying subscriber, I expect to have control over
what I watch. One major issue is that the app automatically starts another movie immediately after the content ends, without giving enough opportunity to watch the complete end credits.
I may skip the intro at the beginning because I don't yet know whether I will enjoy the movie. But if I end up loving it, I should have the right to watch the end credits and know who worked behind the movie-music, cinematography, editing, action, VFX, and other technical departments.
The end credits are part of the movie, and the artists and technicians deserve to have their work properly acknowledged. Automatically pushing another movie feels like the platform is prioritizing engagement over the viewer's choice.
Please provide a clear "Watch Credits" option before automatically starting another movie. Paying subscribers should have the choice to watch the complete content they paid for.
what I watch. One major issue is that the app automatically starts another movie immediately after the content ends, without giving enough opportunity to watch the complete end credits.
I may skip the intro at the beginning because I don't yet know whether I will enjoy the movie. But if I end up loving it, I should have the right to watch the end credits and know who worked behind the movie-music, cinematography, editing, action, VFX, and other technical departments.
The end credits are part of the movie, and the artists and technicians deserve to have their work properly acknowledged. Automatically pushing another movie feels like the platform is prioritizing engagement over the viewer's choice.
Please provide a clear "Watch Credits" option before automatically starting another movie. Paying subscribers should have the choice to watch the complete content they paid for.
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Response from developer
Hello! We appreciate your valuable feedback, and we will certainly pass it on to the appropriate team. Thank you for taking the time to share your thoughts with us!
Pathetic app
Have had a subscription through apple and now the sign in with apple feature is not appearing while the subscription is still active!
Update: The “so-called” helpline number they are sharing is even worse than the app itself!!! Its a stupid interactive menu designed to ensure you never get your issue resolved! Dont fall for this! DO NOT TAKE THIS SCAM SUBSCRIPTION!
Update: The “so-called” helpline number they are sharing is even worse than the app itself!!! Its a stupid interactive menu designed to ensure you never get your issue resolved! Dont fall for this! DO NOT TAKE THIS SCAM SUBSCRIPTION!
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Pathetic app
Have had a subscription through apple and now the sign in with apple feature is not appearing while the subscription is still active!
No value for subscription
Subscribe for cricket. No live telecast. No response from customer care.
Poor experience in casting to chromecast
Someone in dev team really need to test casting from app to Chromecast. Can’t believe it is so inconsistent in this day and age.
Phone Heating up and Battery Drain
Dear Developers
I am using SonyLIV app now from past few years and phone is IPhone 12 Pro Max updated to latest OS. I don’t have Phone heating up and battery drain issue while using other streaming app or even other app. Only when I use this SonyLIV app in around 90 minutes battery will reduce from 100% to around 25 to 30%. It’s connected to Home WiFi and not mobile data.
While using other Streaming app or other app battery from 100 to 25 or 30 % reduction will take place only after 8 to 9 hours of usage and NO Heating issues.
Please can you look into this issue.
I am using SonyLIV app now from past few years and phone is IPhone 12 Pro Max updated to latest OS. I don’t have Phone heating up and battery drain issue while using other streaming app or even other app. Only when I use this SonyLIV app in around 90 minutes battery will reduce from 100% to around 25 to 30%. It’s connected to Home WiFi and not mobile data.
While using other Streaming app or other app battery from 100 to 25 or 30 % reduction will take place only after 8 to 9 hours of usage and NO Heating issues.
Please can you look into this issue.
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Response from developer
Hello! We regret the inconvenience, please contact us via WhatsApp on 8591975331, along with registered email ID/phone number, device details and the issue you are facing so that we can assist you at the earliest.
Can’t cancel subscription
Absolutely trash app, cannot proceed to cancel subcontracts as I can’t even login to my account. All it says is error . I better get a chance to cancel before my next plan
Unable to sign-in
Can’t login using phone number on iPad Air… The mandatory field to accept Terms and Condition does not work
Good
Well
Worst app ever
No option to contact customer service. Payments gets charged but shows subscription as inactive.
No help cannot access subscriptions
I have an existing subscription which o cannot access.Very frustrated with the AI answering the customer help on whatsapp and asking same question to and from.We even paid for new subscription for still no access and no help.
Buggy app
Terms & Conditions Checkbox on login page is not working. Unable to select it on iPad
Love Sony LIV but absolutely horrible app
Sony LIV content is great but the app team needs to be fired today! What a horrible experience… the buttons don’t register the checkboxes don’t work…
Worse App and customer service
Recently, I tried to log in using my mobile number, but I was unable to proceed because the Terms and Conditions checkbox is not functioning properly. As a result, I cannot click “Next” to complete the login process.
I contacted customer service regarding this issue, but I have only been receiving automated responses without any actual solution or assistance.
I would appreciate it if they could look into this matter and resolve it as soon as possible.
I contacted customer service regarding this issue, but I have only been receiving automated responses without any actual solution or assistance.
I would appreciate it if they could look into this matter and resolve it as soon as possible.
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Log in problem
I try to log in with my email which I used for my Apple ID but it not restore my account which is connect with Apple ID also not give me the option to log in with Apple ID id I log out any log in again
Sign in
I wanted to sign in but could not. But after efforts, it was completed.
Casting - Subtitle Issues
Love this app and all its content but I’m completely over having to reset the casting to tv on each episode I’m watching because tv subtitles are played from the first episode that was cast. The subtitles do not match the episodes when casting. Please fix this.
Serials
Very good
Just stealing money
The subscription is not monthly, you have to pay for whole year then, after buying the whole year subscription then I can’t login to my account, it’s just westing time and money.
