Unable to setup myself as a provider.
Poor design when it won’t allow you to setup a new provider account. No clear instructions.
Discrimination!!!
I am a blind LMT and was trying to sign up for this service but the app was not accessible enough with voiceover so I was not able to. I wrote customer service and they told me just to get someone to help me with it. I told them that I don't have anyone to help me with it and it is their job and they did not write me back. Either they fix this or they will be facing a massive lawsuit due to not being compliant with federal regulations! Promise!
Show more
App will not let me log in
It is terrible
No appointments!
They never send any appointments to you. Instant confirm doesn’t work. I think I have gotten one appointment in the last 6 months
Fake app!
The app is NOT real! I used to work for this app since 2016… it used to work very well. Then I bought a car from Coggin GMC in Jacksonville where they gave me a credit report that told me that the company ended my employment and yet my app was still doing background checks on me… and taking my massage license credentials and professional licensure information! All of the massages coming in would disappear within 2 minutes… just long enough to get my location information…. When you sign into the account with a computer it states that NOONE picked up the massage! But on the app it would say that another therapist took the massage! Then one day the app disappeared from my phone and when I went to reinstall it would only open in the App Store! Now I have just gone thru a bad divorce to a man who’s girlfriend keeps hitting on my son and his lawyer has done more illegal things then I can count! DCF cases going nowhere… Malpractice (a 6yr old who has been double vaccinated and deprived his medication) 3 of my jobs messed with at the same company! And a massage app! But this is all against HIPPAA and OSHA it puts patients and clients lives in danger when their information and addresses are compromised!!! Our government does nothing to protect anyone of yall who utilize apps like this! Please be advised
Show more
Good app
It easy to use. the only thing I would like them to change is the availability when it comes to giving clients specific hrs. (Especially being requested from clients)I would like to give them exact time frame when can I take an appointment. Giving broad hrs isn’t helpful especially when you have other appointments from other places. Soothe isn’t the only app I use to get work. So when come to giving clients my availability it be helpful to give them exact hrs. Also what happened to being able to extend appointments on the app. I don’t see the function anymore. I like it when I was able ask the client if they would like to extend the time during the session. Now just have to work with the time the client requested. I’m not busy as I used to be with Soothe. I remember I would get a lot offers and request from the app. I don’t know how they use the areas I like to receive offers but that has change too. I liked when it was city to city we can choose from. Or county by that matter Now it just circling on a map to just your choice of place to work in.
Show more
Can’t sign up
There’s no way to make an account on the app, all it says is to sign in
They charge three times more than what they pay the therapist.
Therapists put energy, table or chair massages, sheets, creams, gasoline, miles and necessary equipment.
Worth app
Worth app ever. Clients are sexually sick people. They ask providers for crazy things, that most people don’t talk about.
A company that actually supports!
The app is easy to navigate and any time I’ve had an issue the support team has been quick and helpful. And the way they give back through bonuses, spotlights and real recognition makes you feel appreciated and seen. It’s great to be a part of a platform that truly values the people behind the service!
Show more
Solid company to work for
I find jobs all of the time in my area. Most of them come from repeat customers. Wish tips were mandatory but all of my clients leave a tip even though not always done directly in the app. Overall, it’s been a good experience and they have much better support staff than Zeel.
Response from developer
Hi StarryKnight7, thanks so much for sharing your experience! We're thrilled to hear you're staying busy with repeat clients and getting consistent tips, that speaks volumes about your care and professionalism. Glad to have you as part of the Soothe Network!
Verbal warning
Ask me first before you did
The company does not care about you.
I’ve been with Soothe since 2017 and they do not care if I get injured or if I’m sick. I provided excellent work for them - they moved their call centers to the Philippines. It’s just an app now you’re better off working somewhere else or for yourself.
Response from developer
Thank you for sharing your experience. We’re sorry to hear you feel this way. Your feedback and well-being are important, and we’re committed to ensuring every provider feels valued. Please contact us at prosupport@soothe.com (Attn: Leadership). We’re here to support you.
Has no button to sign up for a new account on homescreen
I downloaded this app to start working on it, & when you get to the sign in screen, it only has an option to ‘Sign In’ - there is no available link for making a new account, no create ‘account button’. Very poor app design.
Response from developer
Hi, thank you for your feedback! To create a new Provider account on our app, you'll need to sign up first. Please visit https://www.soothe.com/provider/ to get started. We appreciate your interest!
App not working, not receiving notifications
I’m not sure how long this has been going on, weeks maybe a month or 2 but I am not receiving notifications for new appointments, I am only seeing them once I open the app and most of the time they are already taken. Can someone please assist
Cannot register nor login
Downloaded the app and it only gives me the option to login, not register. . I’ve never registered before. When I enter my email and address I just get a “Server Error wrong email or password”. Help.
Glitchy app
I had to reset all the settings in my phone for the new upgraded version of the Soothe app to work. Every. Single. Setting. the thing you do right before you completely erase your phone and start over, I had to do that and then the app stated to work for me again after I updated the app.
Response from developer
Hi Avano, we appreciate your feedback and are sorry to hear you we're having issues. Glad you were able to get your app up and running, if you have any issues in the future please do not hesitate to reach out to support at support@soothe.com.
Glitches
The app has a lot of glitches. I’ve talked to tech and they don’t seem to care. Management does but it’s almost as if the app is getting worse.
Now it’s starting to kick me out where I have to log in missing opportunities or it stalls constantly or the same note pops up repeatedly making me miss opportunities because I can’t click on it fast enough and yes I’ve done all of the upgrades, turn my phone off and restarted things, etc.
Soothe has made a lot of changes and there’s no support after 5pm if therapist needs them. So you’re on your own. The chat box seems to be disabled and kicks you to an email that doesn’t work half of the time. Which it was never like this before. There are constant changes of rules and no notification.
Now it’s starting to kick me out where I have to log in missing opportunities or it stalls constantly or the same note pops up repeatedly making me miss opportunities because I can’t click on it fast enough and yes I’ve done all of the upgrades, turn my phone off and restarted things, etc.
Soothe has made a lot of changes and there’s no support after 5pm if therapist needs them. So you’re on your own. The chat box seems to be disabled and kicks you to an email that doesn’t work half of the time. Which it was never like this before. There are constant changes of rules and no notification.
Show more
Response from developer
Hi Twinkle, we apologize for these issues you have experienced. We would like the opportunity to assist you further to ensure you do not continue to have these types of issues, please contact us at support@soothe.com with attention to leadership. Thank you.
Glitchy
The app is very glitchy. There’s continuous pop ups making it hard to grab shifts because it freezes sometimes with the pop ups. When it comes to event shifts, shifts tend to drop off with out notice, therapist show up to shifts with out notification of it being cancelled and not all shifts show up that you accepted on your end but it will on Soothes end. There are some great qualities to the app but it’s been a battle trying to get the issues fixed unfortunately.
Show more
Response from developer
Hi Twinkle, we apologize for these issues you have experienced. We would like the opportunity to assist you further to ensure you do not continue to have these types of issues, please contact us at support@soothe.com with attention to leadership. Thank you.
Soothe App
Na
