What happened? Where are we going?
I had to change my rating. I’ve been a loyal customer of ST for a long time, and was even a founding member of this membership, and I remember being on a customer panel to provide feedback and ideas before this app came out. In the years since, they haven’t done much with it except fix some bug issues and player problems.
Now with Sounds True offloading all their book and audio publishing to MacMillan, there hasn’t really been any push to make this app better. I understand Sounds True is now focusing on pure digital direct to consumer products like courses and live online events, but they haven’t really beefed up this membership or app, except funneling customers into a membership when they purchase an online course.
Live morning and evening classes have been gone for a while. Book clubs and community discussions with other members have been gone. Live events or specials still direct you to a Zoom link, which feels insulting after paying for this app/membership. The community page still doesn’t allow us to talk to each other as members, just post responses to questions.
The premium content series are still great if you are new to them, but slowly released for members who have been around awhile.
If the company is focusing more on digital spaces, we need a more updated, interactive app. We should be able to access everything Sounds True offers through the app, and stay within that app. There should be interaction with the members.
Customer support is nonexistent except for the one sole agent I’ve spoken to over the last year, who seems more like a contractor than someone who works for Sounds True, or has any deep connection to the brand.
Hopefully the customer base is still there. I want to see Sounds True thrive for at least 5-10 more years.
Maybe it’s time to start contacting your customer panels again? I can’t be the only one left…
Now with Sounds True offloading all their book and audio publishing to MacMillan, there hasn’t really been any push to make this app better. I understand Sounds True is now focusing on pure digital direct to consumer products like courses and live online events, but they haven’t really beefed up this membership or app, except funneling customers into a membership when they purchase an online course.
Live morning and evening classes have been gone for a while. Book clubs and community discussions with other members have been gone. Live events or specials still direct you to a Zoom link, which feels insulting after paying for this app/membership. The community page still doesn’t allow us to talk to each other as members, just post responses to questions.
The premium content series are still great if you are new to them, but slowly released for members who have been around awhile.
If the company is focusing more on digital spaces, we need a more updated, interactive app. We should be able to access everything Sounds True offers through the app, and stay within that app. There should be interaction with the members.
Customer support is nonexistent except for the one sole agent I’ve spoken to over the last year, who seems more like a contractor than someone who works for Sounds True, or has any deep connection to the brand.
Hopefully the customer base is still there. I want to see Sounds True thrive for at least 5-10 more years.
Maybe it’s time to start contacting your customer panels again? I can’t be the only one left…
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Membership
The membership has been renewing… it took me several years to realize I have been paying a lot of money for something I never renewed. I think this policy is very smart but preys on people like me who did not realize they had been renewing a membership they haven’t even been using.
Useless
Useless to play titles purchased at sounds true- helpdesk- less than useless- really frustrated with this company all round and they will spam you to death once they have your email- save yourself the resentment and don’t go near it.
Cannot access purchased courses via app
The courses I purchased are now only accessible via the Sound True app, not their website, and now the Michael Singer course that I purchased is no longer appearing in the app. I am also getting error codes for other purchases I made that are only available through Sounds True. Save your money. This company used to be a favorite of mine. Now, it is only a frustrating time suck and a waste of too much of my money.
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Frustration
Very difficult to find the app, get it open and get on with the course. I have to go in thru the website.
Terrible customer service
The videos will not play for some reason. Did all the suggested trouble shooting but no solution found. I then asked for a refund but they ignored the request. I’ve paid for two months without being able to use the app.
Extra disappointing from this company, who would seem more concerned with ethical conduct.
Extra disappointing from this company, who would seem more concerned with ethical conduct.
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No support
Content is good, if you cancel subscription it cancels immediately. No receipt. No support.
Not what it used to be
Purchased a course and it was empty. Customer service was ai. Over a week emailing without help. Not until I reached out to my bank did they respond and they still have not been able to give me access to the monthly subscription I was charged for nor the empty course. Great content, horrible customer service and tech support.
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Terrible app
Awful experience every time I try to use this app. Not worth my time anymore.
Yep, Complaints About App True
Bought an online course then spent a lot of time trying to access it. Could not access via Safari browser on iPad, so was forced to get app which took multiple tries to download on iPad. App is not intuitive and, after finally accessing the course, repeatedly stopped and asked to sign in. Then it rejected my password and prompted me to reset it. Oddly, content found its way to my browser where I was able to play without disruption. In the meantime, erroneously subscribed to membership and had to contact customer support to cancel because only option on the app was to “pause” the subscription. I feel like Sounds True is a karmic exercise testing my ability to detach from feelings of frustration. 😅
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Quality material and Production
I have done several courses online with sounds true. I have found audiobooks that have changed my life. Some of the things I learned here I can still practice in my relationship in ways that bring us connected and growing together. In particular the courses and books with Garbor Mate and Dick Zwarts are profound, accessible and practically useful. The app works well and the marketing is clean and accurate.
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Full of glitches
Won’t download the app or items in my library!
Good content, terrible app
This app seriously lacks functionality and perhaps sounds does as well. Forced to download this app while trying to access a course through a mobile browser, yet when I access the course through the app it opens in a new window in my mobile browser.
Sounds True Truth
I have been inspired by Tami Simon and Sounds True for all the knowledge and joy of learning I have received from Sounds True in listening to the podcast and books. Thanks for helping me and the world. I enjoy the speakers and all the programs.
Not functional
I want to access the courses in my library and it is not possible. Every time you open one, it opens safari, then tries to take me onto Thinkific app. The problem is there is no course or company to choose on Thinkific so that I can access my content. There is no information anywhere about the migration to Thinkific or how to access it on tablet or mobile. This makes all the content I purchases completely unusable
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My $6700 Mistake
RUN away from this company, who like so many other “spiritual” institutions, places their financial enrichment over integrity and transparency. I signed up for the MMTCP course, believing their advertisement that the course is flexible and that each month I would be able to choose the best mentor and group session times for my schedules. After all, their own FAQ stated: “You will select a group based on the day/time that will work for you on a monthly basis. Participants come from all over the world, so calls will be offered at many times throughout the day in several different time zones.” As a ship worker, this flexibility worked great for my schedule and I paid the $6700 for the two year course. It was only as the program began, MONTHS after the refund deadline, that I learned the true structure of the course and attendance policy- two fixed monthly meetings, set for the same days of week time monthly for the next two years. Anxiety crept in as I know in my heart this could never work for my schedule. I spent the time in my first mentor session voicing my concerns, and even my mentor suggested I try reaching out for a refund. SURELY the people who offer teachings of compassion would have some kind of kindness for this terrible misunderstanding and be able to make it right? NOPE — After pleading my case and 10 days of agonizing waiting for an answer, I was told that “after careful consideration, I’m sorry to share that it does not meet the criteria for a refund as outlined in our policy.” (The policy which NEVER outlined the attendance or structure of the program.) They were happy to wish my on my “journey”, keeping every penny of my $6800. I was heartbroken, outraged, and disillusioned. One of my greatest fears in signing up for anything from “Sounds True” is that is would “sound” true but be fake, and that I would fall for it, but it would turn out to be yet another capitalistic institution taking advantage of seekers. After going through this experience I see the company places their trust and backing in a policy that values their personal financial entitlement over transparency and integrity. No matter how much compassion or loving kindness is taught or practiced in isolation, the lack of willingness to put it into action where it really counts, financially and in transparency of the program structure, is wrong. It’s decisions like this that perpetuate the paradigm of high control groups taking advantage of seekers and keep students under the boot of control. As an artist who has been taken advantage of by educational groups in the past, it’s infuriating and deeply sorrowful to experience being caught in this kind of entrapment again. Run.
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Cannot get to my paid courses
They changed the platform and now it is not able to be used on my phone. Need to use website which is super inconvenient and can use it unless at home. Wasn’t always like that. Update: same experience as Horrible had. I Except after multiple attempts, I finally got in on my computer.
No reliable customer support
Over and over again two programs I purchased and paid for which amounted to almost $500.00 have been “fixed” and “not fixed” multiple times.
I was able to finally receive a refund for the last course purchased and a fix for the prior one. I will upgrade my prior one star.
I was able to finally receive a refund for the last course purchased and a fix for the prior one. I will upgrade my prior one star.
Dissatisfied Overall
The app is difficult to navigate. The clips they constitute as live are prerecorded sessions less than 10 minutes long from known teachers. Most of the long form interviews are from random people that don’t have the long time experience from established teachers and lack interview skills. They focus a lot on racial issues and identity. I am unsatisfied with the price I paid and the content that’s being provided. At two months in my membership they denied me a refund. I was unhappy with the service before 30 days in and I should have initiated it then.
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Response from developer
Thank you for taking the time out of your day to provide feedback. Race relations are a uniquely sensitive and important topic. Because of this, we welcome feedback on not only these issues but also what is important to our customers and audience members, the pulse of the Sounds True community. Noting unjust disparities in our culture is a step to revealing them and it presents us with a unique opportunity to address the difficult emotions and unresolved pain they might evoke. As a priority, our company centers on looking inward and "waking up the world." Because of this, we offer programs that provide learning opportunities on a variety of topics from experts in their field. We know it takes a lot of compassion and care to make a decision to work with more sensitive topics - especially those that hold a historical charge in our society; but, we hope you see how important it is that we continue to uplift even the most challenging subject matter and provide opportunities for our audience to address these in mindful ways as part of their daily lives. For ay billing issues please contact us at support@soundstrue.com or call us 1-800-333-9185
Bad app
On iPhone app will not play in background Lock Screen, so phone needs to be open and on sound true app only for the entirety of what you want to listen to. Looks like when others write a bad review sounds true just suggests they contact help…. What a bummer
