Access Issues
I am not sure if it’s an issue with my company or this app but twice I could not use it. Once, I could not get in and was blocked and then I got in but could not process any expenses. Sent the issue to my IT team twice.
Worst Experience Ever
After almost two decades of using apps, this has to be the worst experience I’ve ever had with one. Login doesn’t work at least 70% of the time, constantly having to bother my administrator. Currently advocating to our executives to cut this completely as it’s extremely disenchanting. I can’t imagine how this company tolerates such poor functionality of their product. I would be flat out embarrassed if I were the developers. Poor reflection on Visa. Or maybe they don’t care, wouldn’t know (can’t ever speak with anyone that can help).
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Worst app you can download
If I could give it zero stars I would. My boss is breathing down my neck to submit expenses. Receipts will not upload. I’ve reset my phone, closed and restarted the app, tried on WiFi and cell data, so I deleted the app and reinstalled, now I cannot log in because it’s asking for the displayed code in the app on my registered device, how do you make an app this terrible if it’s not on purpose?
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Disappointing
The app is barely functional but find it hard to see why it requires an updated password every month - way too much security for an app that only codes expenses. Loading of receipt photos and process is laborious and has too many steps. You'd think visa would have the resources to create a faster and less arduous app to simply code expenses - wasting hours of the workds time.
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My $0.02
I have been using Visa Spend Clarity at work for two years now. The app works well, but my biggest frustration is how slow it is! In particular, when I take a picture of a receipt or import a picture from my photos and want to link it to an expense it takes what feels like FOREVER to do the task. Seriously aggravating. Be faster please.
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