Terrible
The App hardly ever works and whenever I try to reset my username or password it never a sends the link via email to do so
Ease
This has been the easiest app and experience I have ever had for FSA
Garbage app
This app never works. I try to submit payment reimbursements and it never allows me to continue with the reimbursement. I have to go to the desktop site if I want anything to work.
Easy and convenient.
I primarily use to cover my monthly Medicare Advantage Plan premiums. Easy request form and quick receipt upload. Payments directly to my checking account is a plus!
Terrible app
Extremely buggy
Functional and fine
Interface is a little old school and clunky but is straightforward and works well enough
Love it
Fast, easy and simple
Third time submitting…
Why is it so difficult to be reimbursed do the dependent care expenses???
Unnecessary Mailing
I wish there was a way to get check confirmation letters from being sent through mail. I don’t need those.
The least bit user friendly
Security features are redundant, arcane, and cumbersome. Not industry standards nor more secure; feels like it was designed to hinder user experience and likely what they hope will result in user frustration to lessen the likelihood the user actually submits a claim for reimbursement. All companies that choose to use them for handling claims should seriously reconsider if they value their employees.
Show more
Super helpful
Since I can’t get a replacement debit card this has been amazing
Dreadful, just dreadful
Where to start, grade school children could have done a better job with UI design. To say the app is rudimentary hardly captures what a low effort implementation it is. It DOESN”T SUPPORT LANDSCAPE MODE on the iPad. That should pretty much tell you everything you need to know. Zero effort invested in creating a well designed easy to use app for customers.
Show more
Just never works
Change your password, ok no problem I changed my password. Now I can’t log in the app, only the website. Come on man get it figured out.
Run!!
If this is your FSA company, run!! Expect to have to hunt down receipts from your doctor and dentist and send it in. Then try to tell you the statement the doctor sent you isn’t clear enough. It’s scanned at an actual clinic and a DDS office.
The solution? They tell you to buy from an FSA store instead. What a joke.
The solution? They tell you to buy from an FSA store instead. What a joke.
Show more
Stress free user app
Excellent navigation and effortless lifestyle submissions
Easy to use
I love the app & the ease to submit and get reimbursed. The only improvement I would recommend is to allow the app to remember the user name for the ease to login
Completely unusable
There’s always something wrong with this buggy app. Now, like other users have complained, there’s a screen that asks you to select a verification method but it’s entirely blank and you can’t move past it. This company does not take the fact that they are holding our money very seriously at all. It’s ridiculous.
Show more
App never works
I don’t use the app often, but every time I do, there is some new feature that doesn’t work. I logged in and the app wanted me to change my password. Usually this part is difficult, but I managed to get past this. As soon as you change, you need to log in again. Annoying, but not unusual. I logged in and it asks you to select a method of verifying and says it cares about my security. The page turns white and nothing shows up. No selection to text or email. There is a number to call for help and the assistance is direction to access from a PC. I have the mobile app on my mobile device but I can’t use it because I’m apparently not seeing enough of the screen to make a selection to verify my identity so I need to find a pc to access the mobile app. Makes no sense.
Show more
Terrible
They denied multiple claims and when I called to find out why each person I talked to gave me a different reason. It’s so hard to get my own money it’s insane.
Login issues
Can no longer login - after logging in, an almost blank page pops on saying “select verification method we care about your security” But nothing else? Nothing to choose? Just blank.
