Spin Reviews: Is It Legit?

Customer Experience

Positive experience28.7% of reviews
Neutral5.5% of reviews
Negative experience65.7% of reviews

~ Based on 654 written reviews from the US App Store.

What users say about Spin

Is Spin Safe?

Spin — Electric Scooters appears safe based on user ratings. AppsHunter Safety Score for Spin is 93/100.

This assessment is based on 491,140 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.9% of ratings point to a safe experience
2.1% of ratings suggest some concerns
6.0% of ratings point to a risky experience

~ Based on 491,015 App Store ratings for Spin.

Is Spin Legit?

Spin — Electric Scooters appears to be a legitimate app. AppsHunter Legitimacy Score for Spin is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

hard to end ride

there needs to be a better way to review the location when you park. it makes it really annoying to turn off the ride

Terrible app zero American support

They have no one to call, they used to at least have Indians. It now they have e no one to call for support. It’s so stupid you need an AI chat bot which I hate I need real people

Horrible service

I am so incredibly disappointed in this service. I couldn’t get the bike to unlock as the start, pressed pause, timer kept going. The electric feature did not work aside from the beginning and end of the ride. AND I couldn’t end the ride because the app kept freezing when I would upload the picture AND THE TIMER KEPT GOING. I restarted my phone, the app was STILL FROZEN and the timer WAS STILL GOING.
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Very Bad service

It didn’t let me finish one ride of like 5 minutes, very bad app

Too expensive

I was on this bike two or three minutes. It cost me four dollars.

Scoot

Love a scoot

Hidden fees and contracts

Terrible customer service, they will squeeze in fees and hidden contract obligations

Massive overcharge

I realized today that I am getting charged double the price. $4.33 to start and 4.33 to end for over 11 different rides

Charged me $50

They charged me $50

Did nit ride

It was not letting me ride it and j took all if my money

Excellent alternative to Uber

If you’re traveling less than 7 miles within 10 minutes worth the trip I usually don’t spend more than $5 I like the.99 monthly plan

Why the app always lag when I try to end ride?

Feel like the app intentionally lags/suddenly asks to take pics when I have ~20 sec left for another minute. They charge by minute and honestly rly sus. I used spin for 100+ times btw, just a pattern I noticed. The price isnt cheap too.

Cost

Lime is cheaper

Great ride

These are amazing and fun to ride..

Fake reviews

I placed a 1 star review for a ride I paid way too much on but it magically transformed into a 5 star, nice

Buggy

Every single time, every single time, the app says good job riding AND need to do a better job following driving rules. Both, opposite, 100% of the time, though driver score is ALWAYS 100%.

Daytime roberry

Costs the same as rideshare. What's the point?

Three bikes in a row and all broken.

Stay away from this company. Bikes are always broken. When they work they are great, but I just tried three in a row and they were all broken. This is not unusual either.

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Don’t place a limit on AI photos if the area scanning feature won’t even work in the first place

Electric bike

10/10 would recommend saw a person of color knock out a white person while on a ride would recommend again