Interface is nice, customer service isn’t
Their cancellation policy is terrible. And they never even inquire about why you want to cancel, just say you can’t.
Great for businesses
Incredibly useful and feature rich
Have yet to see this work even a little
I have given this app and the web version so many chances and it just won’t let me schedule or send out a single post. I keep getting error messages.
Great App, Very Helpful
Sprout has been great for me and my team. It’s allowed us to manage multiple social profiles all at once across both the web and mobile apps.
Hootsuite is better
I have a very long list of the things that I dislike about sprout, but unfortunately, due to their shady and unethical customer service, they have us locked into ANOTHER year with them. Their subscription process is scammy and the lack of capabilities force me to have to post organically half the time anyway.
If you have specific questions, feel free to ask me. Been working with sprout for a few years and was really excited to make the switch but now I have to wait another year. It’ll be the longest year.
If you have specific questions, feel free to ask me. Been working with sprout for a few years and was really excited to make the switch but now I have to wait another year. It’ll be the longest year.
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Response from developer
Hi there, thank you for taking the time to leave a review. We're very sorry to hear you're not having an enjoyable experience and would love to make it right. Please reach out to support@sproutsocial.com so we can troubleshoot with you. Thanks again!
App works well!
Works well for what I need!
Overall good!
Sprout has been super helpful to my business. I wish they would spend a little more time cleaning up bugs, but overall, it does what it’s supposed to do.
Run Away! Don’t Use
WARNING! I have used every social media manager under the sun. Been doing this 10+ years and I have never been more disgusted with a software or their team ever. Been using Sprout just over a year and it’s awful. Very EXPENSIVE. Save yourself the heartache and money go find a different social manager.
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Lontime user, very disspointed.
I've been with Sprout for 5 years and this company is in a slow decline. I used to love this software and thought they we're one of the best. The price is exorbitant and the customer service is slow and unresponsive. I'm a small business owner who has built my career on Sprout and sadly I am leaving this year.
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Long time user, very disappointed.
I've been with Sprout for 5 years and this company is in a slow decline. I used to love this software and thought they we're one of the best. The price is exorbitant and the customer service is slow and unresponsive. I'm a small business owner who has built my career on Sprout and sadly I am leaving this year.
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Sm Biz Owner
I was really looking forward to trying this out, but it won’t recognize my Gmail account that was set up for my business as legitimate. I couldn’t even get past the screen or contact anybody to discuss. Disappointed.
HORRIBLE
why do i have to pay before even seeing the app such a scam
Needs work
Missing some key features in the app - like the ability to macro, translate comments/messages and change sentiment on a post
Emojis aren’t up to date
I’m an Apple user and Would love if the emojis were up to date with the most recent iOS. Currently having to google emojis and copy and pasting it, which is a crazy hassle for something so minute. Thanks!
Improvements
There are not enough characters allowed. I do not have enough space to write a good caption. We should also be allowed to post more than 4 pictures when using the app, as well as being able to post videos and pictures in the same post.
Response from developer
Hi there, thank you for using Sprout Social and sharing your feedback with us. Within Compose, character counts and maximum image/media uploads depend on which networks are selected. For the best results, we recommend reviewing each network's guidelines on character/image maximums. If you'd like further assistance, please reach out to us via support@sproutsocial.com. Thank you!
5 Stars
I’ve been using Sprout Social for a while now, and the mobile app has completely transformed how I manage my social media on the go. The intuitive design makes scheduling posts, monitoring engagement, and reviewing analytics both simple and efficient. I love how quickly I can toggle between multiple profiles, ensuring I never miss an important comment or message. Plus, the in-depth reporting features help me analyze trends and refine my content strategy right from my phone. Overall, Sprout Social truly helps me stay on top of my social media presence anytime, anywhere. Highly recommended!
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Response from developer
Hi there, thank you for the 5-star rating! We're so proud to offer a service that makes your days easier. We hope you continue to enjoy Sprout Social. If you have any feedback or suggestions, please write to us at support@sproutsocial.com. We would love to hear from you!
Beware: Hidden Cancelation Stipulations for Overpriced Service
I’m very disappointed in Sprout Social. We’ve been faithful customers for a year, contributing $350 a month for 12-months for our church’s social media scheduling. We recently had an independent contractor support us during our Advent campaign in which she recommended using Later ($360 for the year!) which is much more cost effective and allows us to use our funds toward missions and outreach initiatives. When we reached out before our renewal date, we were told they already begun processing our renewal since we didn’t let them know 30 days before (we were not asked to sign an authorization to process this renewal). Despite pleas for a collaborative solution, we’re being continuously told we did not reach out 30 days prior (during Christmas, when our focuses were intentionally not on budget until 1/01). This will result in losing $4200 we don’t have budgeted for a service we won’t use. Please beware of Sprout! This is discouraging and deceptive communication that communicates they’re only in it for the money and not for the opportunity to support businesses, especially local nonprofits.
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Response from developer
Hi there, we're following up to share that we've been able to connect you with a dedicated Customer Success Manager to resolve this billing error offline. We hope we've been able to satisfy your request. Thank you!
Great for what I use it for
As a streamer and content creator the app does exactly what I need it to. I can use the mobile publisher flow to share pics to multiple social profiles. Specifically I can easily add music to my images posted to instagram! 🎶🎸 Then I can generate reports on the go to see how well my vinyl collection posts are being engaged with!
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Response from developer
Hi there, thank you for using Sprout Social and sharing your positive experiences with us! We love hearing how useful our app is to those who need it most. We hope you continue to enjoy Sprout Social and reach out (mailto:support@sproutsocial.com) with any feedback or suggestions that may come up. Thank you and have a great day!
Mobile app still a way to go
Love the software but the Mobile app isn’t quite there yet imo. It’s still difficult to navigate and there’s no client facing app for approvals which would make it way easier for clients to approve content on the go.
Convenient
Convenient app while on the go, wish it had all web features, but still very good
