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Why do I have to keep deleting an downloading this app to get it to load
Stay away if you like getting your money
After many fraudulent purchases drained my savings and spending accounts.Spruce closed my account and I can’t even use them no more.so they said.15 days in with no money and they are now mailing me a check for the amount of money that was stolen!so probably be another week before I actually get my money.
On top of this half of customer service can barely speak English.
On top of this half of customer service can barely speak English.
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Terrible experience
While the app seems to work fairly well, the institution itself is completely untrustworthy and cannot seem to keep up with changing security protocols.
I was asked on 8 different occasions in less than 10 days whether a change on my card was initiated by me. Even after saying NO, they still allowed the money to be taken out of my account, and now I have to go through a 90-day claims and dispute process to get it back! EIGHT charges. None of them should have gone through.
The customer service is just as terrible. Asking me the same questions over and over to prove who I was and prove what happened. Like I did something wrong. H&R Block should eliminate this institution from its business and figure something else out.
I was asked on 8 different occasions in less than 10 days whether a change on my card was initiated by me. Even after saying NO, they still allowed the money to be taken out of my account, and now I have to go through a 90-day claims and dispute process to get it back! EIGHT charges. None of them should have gone through.
The customer service is just as terrible. Asking me the same questions over and over to prove who I was and prove what happened. Like I did something wrong. H&R Block should eliminate this institution from its business and figure something else out.
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Great
Great
Horrible
Horrible app and bank
Terrible service
Wouldn’t recommend to anyone
Scam
I’ve had it take money from me it shouldn’t and cashed a check that wasn’t signed and cashed it twice. It’s more trouble then it’s worth I hate this app once every is fixed I’m deleting it permanently. They are heading straight into lawsuit territory…not from me though I’m broke now thanks spruce. Can I give 0 stars?
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Not to bad
Pretty kool !
Can’t access my money
App will not open and I can’t utilize my money it’s doesn’t need an update it’s just stuck on the Home Screen
Scam bank.
Refuse to follow nys law on releasing funds for deposit. They are terrible customer support in India. Rude and laughed at me when they say they will hold my deposit for 2 weeks, illegal. Reporting to all agencies…they are not authorized to hold funds. Two weeks I haven’t received. They are awful! Don’t trust with yoir money!
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My favorite money app
Increase the support in app bit more and customize the app bit more; add dark mode and it’s #1. Great app but I got $20 snatched from me and it’s a deposit late on coming.
Spruce
This is a great product and a good supplemental! Try it
Card turned off
Twice in the last three weeks my cards have been turned off and I’m sent new ones. No warnings or notifications, no one can tell me why other than “possible foul charges”. Both times I have been in a checkout and had to cancel my order to call spruce, this really aggravates me. I have opened a new account and will no longer use spruce.
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Unreliable
I requested multiple times to have this account closed and completely deleted! Apparently they don’t listen to requests!
review
very cool idea
Horrible
It delays any checks for over a week. Customer service isn’t helpful since it’s a third party. They’re also rude. It will overdraft you then charge a fee. It has people fluffing it so you’ll join. Don’t fall for it!
Spruce is remarkable !!!!!!
Spruce is remarkable they help me with everything. I have a problem with their customer service is 110% on point. Thank you Spruce.!!!!
Horrible app
I’m not a fan of this app it’s horrible
My favorite money app
Increase the support in app bit more and customize the app bit more; add dark mode and it’s #1
Poor customer service
My Spruce account had been hacked for more than 1700 dollars! I made dispute with Spruce and they only refunded my account for 600 dollars! After I had to go back and forth with them about proving that the transactions weren’t me!
