Happy Customer
The cleaners have all done an excellent job. My only complaint and the reason for 4 stars rather than 5 is that they don’t give me an actual time that they will be here. They give me a window of 10 to 2 as to when they will be here. That sometimes requires us to be ready to leave at 10 and yet have to sit and wait till 2 or so so it’s impossible to make plans for the day.
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Cancelled last minute
They cancelled last minute without any proper alternatives and gave the reason they are busy.. please stick to your commitments
SCAM
Spruce is a scam. I hired them to do a cleaning and they completely skipped almost all of it. I even sent them photos of proof and they just pass you around to a different person every time you email them. I never got my money back or the cleaning done.
Poor Communication and Unreliable Scheduling
I used this company because they were convenient and recommended through my apartment community. Unfortunately, my experience was extremely disappointing.
I had a confirmed cleaning appointment and requested an additional service. At no point was I warned that making a change could result in my entire appointment being canceled. Had I known that, I never would have requested the add-on.
The cancellation left me scrambling after I had already rearranged my schedule and paid for dog daycare because pets must be out of the home during cleaning. Customer service offered no reasonable solution and simply told me my original appointment could not be restored.
The biggest issue isn’t that they couldn’t accommodate the extra service—it’s the lack of transparency. Customers deserve to know that requesting a modification could cost them their confirmed appointment. Based on this experience, I can’t recommend this company.
I had a confirmed cleaning appointment and requested an additional service. At no point was I warned that making a change could result in my entire appointment being canceled. Had I known that, I never would have requested the add-on.
The cancellation left me scrambling after I had already rearranged my schedule and paid for dog daycare because pets must be out of the home during cleaning. Customer service offered no reasonable solution and simply told me my original appointment could not be restored.
The biggest issue isn’t that they couldn’t accommodate the extra service—it’s the lack of transparency. Customers deserve to know that requesting a modification could cost them their confirmed appointment. Based on this experience, I can’t recommend this company.
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Think twice before letting them clean your home.
From uncleaned units to theft. This company is dishonest and I warn anyone from using their app and services.
