Square Payroll User Reviews

Name: Square Payroll
Rating: 4.8 (6057 reviews)

Square Payroll

Block, Inc.

💼 Business

💰 Finance

Customer Experience

Positive experience43.4% of reviews

Neutral7.5% of reviews

Negative experience49.1% of reviews

~ Based on 53 written reviews from the US App Store.

What users say

Summarized from real user reviews of Square Payroll. Based on 6.1K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Business app.

Positive things

💻Easy to use
💰Affordable payroll solution
🕰️Automatic tax and government reporting
💳Integrated with Square payments

Negative things

🐛Frequent crashes and freezes
📱Poorly optimized for mobile use
🕰️Inability to view/edit current pay period timecards
🔍Confusing navigation and functionality

Is Square Payroll Safe?

Square Payroll appears safe based on user ratings. AppsHunter Safety Score for Square Payroll is 96/100.

This assessment is based on 6,057 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.5% of ratings point to a safe experience

1.9% of ratings suggest some concerns

2.6% of ratings point to a risky experience

~ Based on 6,057 App Store ratings for Square Payroll.

Is Square Payroll Legit?

Square Payroll is no longer available in the App Store. AppsHunter Legitimacy Score for Square Payroll is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Unable to see track current weeks time sheet. App crashes and fails to load

Why can’t we see the current weeks timesheet? It would be a huge benefit to know when employees are approaching overtime.
App consistently crashes and fails to load resulting in me uninstalling and reinstalling numerous times

AbsentNick

3 years ago

Response from developer

Thank you for your positive review of the Square Payroll mobile app! We appreciate your feedback and understand the importance of being able to view the current week's timesheet. We apologize for any inconvenience you experienced with the app crashing and failing to load. Our team is continuously working on improving app stability and performance. If you encounter any issues in the future, please ensure that you have the latest app version installed and try clearing the cache. We hope you continue to enjoy using Square Payroll for your business needs!

Broken

It’s a great app when it wants to work! It will work fine for about 2 weeks then I’ll get stuck on a loading screen that will just spin forever. Force close the app, restart the phone, check for updates, none of that seems to work. The only workaround I’ve found is to uninstall and reinstall the app.

Duty9887

3 years ago

Response from developer

We're sorry to hear that you've been experiencing issues with our Square Payroll app. We apologize for any inconvenience this may have caused you. Our team is aware of this issue and is actively working on it. In the meantime, we recommend clearing the cache data for the app in your phone's settings before logging in, as this may help resolve the issue. Thank you for your patience and understanding.

Not Intuitive At All

The things this app claims it can do versus how it actually does them is extremely far apart. The app is not intuitive at all and most functions haven’t worked for me. Simply manually adding my employees hours doesn’t work from the app. Everything seems disconnected. Even the menu has benefits and HR and all this other stuff listed way before the actual payroll features which is the main reason most of us get this app. Highly disappointing. Will be finding a different service if things don’t get figured out.

MyTreeGuys

3 years ago

Response from developer

We apologize for the inconvenience caused by our app. We understand how frustrating it could be when features don't work as expected. We suggest you try reinstalling the app to see if that resolves any issues. If the problem persists, please contact our support team for further assistance. We are constantly working to improve and appreciate your feedback.

So easy to use

Square pay roll walks you through everything, simple to understand.

Melissa Harper

3 years ago

Frozen from the start

The app and reviews appear enticing—however, when a user is unable to get beyond the ‘create an account’ page, one is likely to get cold feet and just bail. Developer: not sure if it is the newer iPhone 14 technology, but I experienced a no-go on signing up with 3 separate attempts.

MadNinjainNC

4 years ago

Square is amazing

With the use of the Square app I just started a small business and square has made my life so much easier when I pay myself it automatically pays taxes does all the paperwork for my employees this app is amazing oh I would recommend it to anyone looking for a card processing service square is the best 2022

dfghhuh

4 years ago

Response from developer

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Not working

can’t open app. Tried removing and downloading again

Sega89

4 years ago

Worst software since Windows ME

Can’t even get started- they are saying my EIN is wrong, the exact one I use that works with everything else. I’ve re-put it in 8 times. Each time I have to re-verify account. So I’ve set up once plus 8 de-submits on EIN, plus 8 verifies, and one review. Tried support twice, got an unhelpful bot once and a “we will get back to you” on second attempt. I may not have time for actual business left when I finish this!!! Now I have to start all over with another company

JGreen9989

5 years ago

Square payroll for iPad

I’m loving the app the easy use but the thing I don’t like is when you use a bigger screen it’s till opens up phone size as if it dose not know it’s not being used on a phone I reallllly hate that if any bug needs to be fixed it’s definitely that or come out with a version for iPad 😩😩

lawn pro's

5 years ago

Response from developer

That doesn't sound right - have you gotten in touch with our team about this? They should be able to help you troubleshoot to pinpoint why this is happening. You can start with some basic app troubleshooting (squ.re/apptrouble) but don't hesitate to reach out by phone if you need a hand! squ.re/contactsqsupport

Terrible customer service

I am new to this program and switched to streamline my payroll. Unfortunately I needed a little bit of help however the call center is a hot mess. They didn’t understand my question, transferred me 4 times saying they weren’t the right department even though I was assured they would transferred me directly to the correct department and ultimately got hung up on. Still haven’t resolved my issue.

coenik

5 years ago

SCAMMERS BE CAREFUL!!!

I HAVE EMAILED THEM 5 TIMES AND NO RESPONSE THEY TOOK $800 FOR PAYROLL AND EMPLOYEES NEVER GOT THE CHECKS!

I ran payroll with them and my employees NEVER got their checks! It’s been over 3 weeks now and still no replies, they took over $800 from my account and it’s gone. I can’t call because there is no phone number, they’re ignoring my emails and I can’t get a hold of them. They randomly closed my account and now I don’t know what to do. I had to pay out of pocket a second time for my employees! SCAMMERS! WATCH OUT!

FroztyFreak

5 years ago

Not good for running payroll

I love Square payroll, but this app is awful. Whenever I try to run payroll and I don’t have access to a computer I struggle with using this app. The screen is really small and it cuts off the half of the page that shows wages and all the important stuff. If I need to input an amount for a paycheck for employees not paid hourly, I can’t even get to that section. Overall the app is ok for other features, but running payroll is a nightmare!

Bee-10

5 years ago

Response from developer

So sorry to hear about your poor experience. Something sounds off here in regards to your app functionality. Would you mind flagging this over to our Support Team? We will take a look with you: https://squ.re/2LW3Gz3

Wonderful, so far!

This is my third week sending out paychecks via Square Payroll and I could be happier! It takes minutes to complete and “as easy as 1-2-3”!
Seriously made my life so much easier as a business owner!!!

stepieP

5 years ago

Response from developer

We appreciate your feedback. Happy to hear Payroll is easy and efficient for you :)

App didn’t work

Had to reinstall the app. Will see if it works now. App needs many refinements for doing a salary based payroll. I do like square.

sandeepsavla

5 years ago

Review

I have it 2 stars because square payroll is making something as simple as switching accounts from one square payroll to another square payroll extremely complicated! I now need to re-submit payroll and pay double for taxes and then request a refund! That’s ridiculous! All the info should be able to transfer from one account to another. There is no reason for square to make it this complex.

Minal Wink

5 years ago

Suprised

It seems like there has been updates that have greatly improved the app. I can easily edit an employees hours if they made a mistake on their time card. Stop an automatic payroll, manually pay, pay off cycle, and edit any of the employees information directly from the phone.

LongJ88

5 years ago

makes life so easy and cheaper payroll then bank!

so good. TY easy and such freedom. they do it all. no thinking needed lol

KarenLeach

5 years ago

I want to love it but I don’t

The idea of an app is to make life easier. At the touch of a button you have what you need. Except this app is just a headache. When my employees login at 11, my app says they clocked in at 8. They clock out and the app doesn’t clock them out until hours later. I have contacted support and was simply told we must be in different time zones when we are standing side by side and all devices are on the same time and internet connection. Then you can’t see time cards until the previous week pays out, so when they tell me their timecard is messed up (which they can’t fix themselves) I have to wait until the end of the week to fix it because I can’t access it before then. When I finally see the time cards and they’re completely wrong because of the time difference, it’s a disaster. This app is painful to use and I am not at all happy with the experience of having payroll employees.

Caisss

5 years ago

Response from developer

We're sorry to hear about your bad experience. We'd like to look into these issues further to see if there's some troubleshooting we can provide. Please contact our direct Payroll team at: squ.re.contact when you get a chance.

Doesn’t work

I have an IPhone XR and cannot get the app to progress. It’s installed and updated but when I try to log in, I get a solid green screen with the payroll logo and no option to enter my user name or password. I thought it might be a network speed issue but after five minutes, still nothing but the logo. I can’t rate the rest of the app because I have yet to experience it.

Arcnadius

5 years ago

Needs better functionality!

I love using Square Payroll on a desktop, but I need more from this app than what it can currently do. My payroll week ends on Monday. It’s Wednesday, and I can only see Timecards from Monday and back. Where is Tuesday and Wednesday? I can’t edit a time card punch for either day, which is super frustrating.

I also can’t run payroll from my phone because we tip out on payroll and I can’t add those in on my phone. I’ve had to run payroll late a few times because I wasn’t sitting in front of a PC.

I tried to go through Safari on my phone and the screen won’t move over to the Paycheck Tips area, so again, that doesn’t work either.

Please make these items available on the app!!

Cblwolf

5 years ago

Response from developer

Sounds like a frustrating experience using the Payroll App. We'd love to hear more of your suggestions about what's not working. Reach out to our Payroll Team to surface your ideas and feedback so our Product Team can can tailor improvements according to your biz needs. Reach out here - https://squ.re/2LW3Gz3