App
App hasn’t been functioning well for the past one month and nothing has been done
Poor app support
The tech support and customer service are so poor, to the extent that when you sent an email pertaining to an issue, no response will be gotten forever.
Bad app
Horrible app, I’ve never enjoyed this app this last 3 year I’v been using it
Stanbic App
The app is very epileptic. It always gives error messages and rarely allows you do anything. I have been trying to see my transactions over the past week and it says I have none which is untrue and every attempt to request a bank statement has been unfruitful. Sometimes, signing into the app alone is met with great difficulty. Great bank, very poor app. I hope it is improved.
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Amazing
I never encounter any hitch
Too many bugs
I’m not sure what or why but for several months now the app has not been working optimally. Every transaction has an error message and I can add new beneficiaries. I tried to see if there was a bug fix but it doesn’t offer one. It took me far too long to realise I could still transact even with the error messages. I am not enjoying my app as much anymore.
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Frequent error messages
Please update your app
Biometric
First I was using Face ID and everything seems fine then I had to change my password and no way on the app to reactivate Face ID. Please fix it, it’s tiring having to sign in each time with my password when my phone has biometric capabilities
Terrible App
Randomly won’t work for days and will start working again. Very unreliable. Don’t put your money in if you need it urgently. Emailed support 2 weeks ago, only an automated reply. Highly disappointed. All the customer service telephone numbers never work. Very shocking service. Was never like this before, in fact I’ve always said this is the best bank in Nigeria, I’m obviously wrong. So sorry to all friends I’ve introduced to this bank.
Withdrawing all my money and closing my account the moment I land in Nigeria.
Withdrawing all my money and closing my account the moment I land in Nigeria.
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Inconsistency of Stanbic Bank
My account frozen without my consent and for no reason whatsoever. Customer care agents going back and forth and the app doesn’t even help.
Application malfunction
All this while been trying to login to my bank app it not working been to the bank already they say it network …..what kind of banking system do you have I promised I won’t use this bank again if I get my money out I’m closing it
My worst banking experience!
I have never been so frustrated with a bank in my life. The customer service is practically non-existent. Worse off, multiple issues with failed transactions on the app. To be honest, haven’t seen anything more frustrating.
Buggy, slow, transactions fail
The app continually throws errors. Can’t send transfers, can’t edit beneficiaries, can’t check recent balances. It occasionally works, but often not when you need it. I just use my Stanbic app to send chunks of money to a mobile wallet that actually works.
Business app
The business app is not working I can’t see money
Unnecessary glitch and bank network
Unable to transfer money out for over 48hrs now and you foolish people are ready to receive money inside the account but to released someone money is your problem.
Best bank ever 🥰
I wish I started banking with Stanbic ibtc earlier, I’m so happy my big bro introduced me to Stanbic ibtc…swift & great customer service…team blue blossom4life..hehehe
Not a good experience at all
I have been really disappointed with the StanbicIBTC app compared to GTbank and Access bank, specifically with regards to international transactions. It’s pointless having USD in this bank because using it becomes almost impossible. Unfortunately I won’t be transacting business with this bank going forward.
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Bad network, sent money forThe past 4 days now and they haven’t credited me
Please what’s going on with this bank ? I made a transfer from this bank to my OPay, it says service temporarily unavailable after I put in my pin, and then the next thing was debit alert. You debited me for money that didn’t go through? And I checked my OPay it says FAILED. I write to you on twitter I was being told there is nothing they can do . Can you imagine that??
Please your bank needs to see to this asap and reverse back my money
Please your bank needs to see to this asap and reverse back my money
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Network issue
Always debited when there’s network issue
Mr
It only allows you to view your last 7 days transactions and that's it. You can't view more than that.. Which is so crazy
