Horrible UX & A Even Worse Update
This is months now into this new update and Zenith has continuously refused to be proactive about updating this app. Why push out an app that you did not fully test and is basically a Beta and then now refuse to be very proactive about updates. If not because of my intense pressure and push, users with multiple account on the same login would have to memorize acct numbers when making transfers from one account or the other because you somehow failed to realize user account names & number should show in the app when making transfers. That took you almost a month to fix. I wonder how many software engineers “The Largest Bank In Nigeria” employs because it looks like maybe it’s 1 guy in his 70’s because I’m not sure why such a simple update will take so long. You have failed to fix bank account detection and biometric transfers since launch, and even transferring a dispatch rider 2K requires pin & token every single time, even if it’s a beneficiary. Like come on! Just don’t be surprised when my money and others are gone… For me I’ve been a Zenith customer for almost 20 years, transacted billions on your platform but this is the last straw. I’m tired of your poor performance and I have opened my first account with another bank.
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Not cool
This app is annoying and below average. Tell me why your app doesn’t detect the exact bank you intend to send funds to after entering the account number, and why the transaction history isn't working. You guys can do better.
Biometric authentication
Updated the app, but no longer able to use biometric authentication for transactions, can’t use only transaction pin without hardware token authentication. Can’t use etoken without token, otp verification needs 72 hours. Having to go through all this to use something that was working prior to update is just an inconvenience and chore. At least allow the biometric, It says it’s on in the settings but there’s no option for it in the transaction page.
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Kindly work on your Ux 🙏
The Ui looks great, but the Ux is even worse than the previous version at this point.
What is the point of suggesting destination banks if you are not going to include the actual likely options, when you very well know that none of the suggested destinations even have bank accounts with that name.
We have better systems these days let’s do better, why constraining yourselves when you can reach the peak?
When I paste an account number you should be choosing actual likely banks.
I don’t want to move but I might just have to.
What is the point of suggesting destination banks if you are not going to include the actual likely options, when you very well know that none of the suggested destinations even have bank accounts with that name.
We have better systems these days let’s do better, why constraining yourselves when you can reach the peak?
When I paste an account number you should be choosing actual likely banks.
I don’t want to move but I might just have to.
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Poor UI/UX and App Testing Before Launch, countless broken & half baked features
I am not certain this app got tested before launch. It’s actually appalling. I’ve never written an app review before in my life but my Nigerians will drag you to the trenches. Tell me why an app on the main dashboard refuses to display account names? So you have 1,2,3,7,13 accounts linked like I do for my businesses and you now have to memorize which account number if for which?? Or why if you’re using an iPhone it refuses to accept Face ID for transaction verification. You can’t even change off the pin+token option. Even if you go to settings and do the whole indemnity and settings change it’s all for show, because on the backend the app itself doesn’t change its permissions and restriction even if you go through all steps and requirement. Not to mention the feature where you paste an account number and it will pull up the likely or supposed bank associated which the account number is linked to is also a farce, because tell me why it pulls up the same 3-4 banks every single time and never gets the right bank for the account causing you to still have to search manually always. Like it’s like the used AI to copy someone else’s app features and just posted it without true verification and human testing. These are the kind of updates that frustrate you off a platform. Honestly. There are so many things in yet to test but I’m sure are broken as well.
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