Useless App
Why is this app in the Canadian Apple store if it no longer supports Canadian customers. Stop wasting everyone’s time. Used to be a good app now I will no longer support the brand.
Horrible
Slow, terrible UI, no promising search results. Nothing Is ever available apart from $2,000+ dollars in bulk for a palate of paper and a bunch of low end poorly made desks/lamps
Terrible App
I'd give ZERO star if I can. What a stupid shopping app that can't let you track your order? Especially, the tracking info already on the website. So everytime you want to check your order status you have to find a PC to go thru everything from their desktop webpage. Ah, awful user experience.
Convenient but not the b2b tool it should be
Sure, it’s convenient but when it doesn’t even find staples brand products scanned with the included barcode scanner then what’s the point of having the feature? Other companies can figure this out, why not staples. Lots of other bugs and just overall outdated design. If they’re not serious about the little things, why would we trust them with our business?
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Needs some lovin’
Please update this app. Could be such a helpful tool but the app constantly glitches and closes out.
Poor interface
Can't select search order (i.e. price low to high) like the website does. No category for "furniture" like the website has. Switching to another app (ios) logs you out.
Horrible onboarding experience.
What a horrible setup. If you use just your mobile it is impossible to set up and use. It is like someone intentionally set this up to be a lesson in frustration.
You sign up through your company. Wait 3 days, get an account number, your user name / email verified, and a link to create the password.
Click the link. Goes to the website to set up your password. Nope - you first have to enter in the account code. Okay - do that. Boom - screen then says you have to use the app because the experience is so much better. So click that link. Install the app, launch it. Realize I can’t log in because I still don’t have a password.
So I click the I forgot my password link in the app log in. Sends me an email. Click the reset link. Huh... back to the enter your account number page. Enter it in. And boom - same stupid get the app page. No way to set or reset the password from a mobile browser.
Just wow...
At some point I may go to my computer and deal with this there, but extremely unimpressed. More likely to just delete it all.
You sign up through your company. Wait 3 days, get an account number, your user name / email verified, and a link to create the password.
Click the link. Goes to the website to set up your password. Nope - you first have to enter in the account code. Okay - do that. Boom - screen then says you have to use the app because the experience is so much better. So click that link. Install the app, launch it. Realize I can’t log in because I still don’t have a password.
So I click the I forgot my password link in the app log in. Sends me an email. Click the reset link. Huh... back to the enter your account number page. Enter it in. And boom - same stupid get the app page. No way to set or reset the password from a mobile browser.
Just wow...
At some point I may go to my computer and deal with this there, but extremely unimpressed. More likely to just delete it all.
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Only American:(
Will not work for Canada like the old ap used to:(
Horrible, just horrible
App doesn’t work for $#!+. I am on the hamster wheel from hell, continuously being asked to login. Why even make an app? Staples’ complete lockdown on the Advantage program is likely the culprit. Save yourself some money and sunset this app, it’s just horrible.
App Closes
App opens to address then automatically closes. The update needs an update.
New update doesn’t work
When I did the last update I am unable to get into the app. When I push it I can sign in but then when I select a location to ship to it acts like it wants to load then closes out.
Buggy at best
Great when it works. Usually continuous crashes make it worthless though.
Horrible app
For a business that supplies businesses, this app is a complete embarrassment. And as much as Staples charges for their products, one would think they could hire a development team that would not make them look foolish. This app hangs up constantly, won’t allow you to remove things from cart from a previous session, doesn’t “find” very relevant products using search and more. Walmart and Target have managed to put their entire inventory online with an app that works very well. Staples, go to them for advice. This is a joke.
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Highly Recommended
Staples | Cheap store and great deals. I’d suggest you shop at Staples, great stuff there! Mechanical Keyboards, Monitors and gaming accessories. Staples is a highly recommended store.
Easy and fast
I just recently started using this app but I like it already. It’s easy to search and reorder. I can now add items to my cart on the go and not have to wait till I’m in front of the computer.
Better but not yet right
The pick up in store option is still not available. The current delivery options are not useful or helpful when traveling.
Works ok
I can’t access all my info but the app works well enough on the go.
Might be good if I could open it...
It requires an account number to get to the login screen, and then a customer ID plus your log on ID plus a password. This is a LOT of data entry and maybe you only have to enter it once? I’ll never know, because I cannot activate the Customer ID field no matter how many times I tap on it, shut down and re-open the app, etc - whatever evil game you’re playing, Staples, you win! I’m out. I’ll just use my laptop - thanks anyway.
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Upgrade continues to be a downgrade
While I love the new interface, the app has become a major pain to use. I can’t modify orders, only Approve or Deny, which is a major issue. Likewise, when I attempt to place an order it, it’s requiring a PO and POR and no matter what I enter on the app, it continues to tell me that lines are blank, when they clearly aren’t. A great app that’s almost unusable out of of being able to approve or deny orders, and nothing in between.
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So easy!
I love that there is a mobile app now! Now I can be sure my facility doesn’t fall behind when I’m out because I can order even when I’m out of the office. I love it!
