Unreliable
Underwhelmed by the response and transparency. “Escalated” didn’t resolve anything and active communication did not occur. Continued issues and lack of customer service to understand the detriment of this connectivity issue. I had no service for days and not answer as to why. I now continue to have spotty service cutting out while working from home.
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Stay Away from them
This is worse than Xfinity, downtime every month and customer support is abysmal.
Go Elsewhere
Service is constantly OUT
Bad connection
Devices stay connected for 1 minute then disconnects repeatedly.
Awesome Service
My technician Cash was AMAZING!
Use a different provider
Wifi is very spotty, the app constantly says “you’re connected” when the network isn’t visible on any device, and we constantly need to reset our router due to slow internet. Oftentimes there will be a brief lapse in service without any notification and the WiFi name resets so you have to constantly check on the WiFi if it’s not working.
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Privacy
Wont let me change my passwords and the password i had the keep saying is incorrect when it isnt
Slow connection
I’ve been experiencing slow connectivity for months. I’ve tried troubleshooting, but it is still patchy
Pled
I have been trying access y account for two days
Very very angry
Very very angry
Slow
Very slow for gaming
Not working-App only
Internet service is IMPECCABLE the app leaves you wanting more. I can’t make changes to the WiFi name or password or do anything on the app. I needed to update my password because we had some changes at home and nope can’t do it. Server down, try again in a few minutes. It’s been weeks. I’ve updated the app. I’ve uninstalled and reinstalled. Idk anymore. Disappointed.
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Service
Your phone wait times are horrible ,your chat limited
Monthly bill
How u cut my service because I use cash app for payment just because the payment was not there I get no extension off the same say
Service is BAD
I can’t record my content without being booted OFF the WiFi.
1st timer
Fast, Reliable, Reasonable & Great costumer service.
App chat doesn’t work and breaks mid chat
App chat doesn’t work and breaks mid chat. Please fix
App is garbage
Anytime I’m unable to connect, I check the app and app never indicates a problem. Then why can’t I connect? Also, seems to have some really strange security that prevents me from doing the things I need to do. Especially around billing
Bad internet connection this days
I can’t reach customer service people for taking
Too many price increases
They’ve increased the monthly price an insane amount over the past two years. They provide nothing new. Very frustrating. They’re just trying to see how much pain consumers are willing to take.
Hahaha
It’s works when it feels like it idk
