Step Reviews: Is It Legit?

Customer Experience

Positive experience52.4% of reviews
Neutral8.6% of reviews
Negative experience39.0% of reviews

~ Based on 105 written reviews from the US App Store.

What users say about Step

Is Step Safe?

Step: Your World appears safe based on user ratings. AppsHunter Safety Score for Step is 87/100.

This assessment is based on 232 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.1% of ratings point to a safe experience
5.2% of ratings suggest some concerns
10.8% of ratings point to a risky experience

~ Based on 232 App Store ratings for Step.

Is Step Legit?

Step: Your World appears to be a legitimate app. AppsHunter Legitimacy Score for Step is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No support, bugs, trial didn’t apply

This is a buggy app. I emailed support a week ago no reply. My free trial didn’t apply and I was charged immediately. I cannot find my old subscription and there’s no one to help. The support link on the app doesn’t work. Good idea but feels like it’s not invested in and given it costs money - not worth it!
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Good UI, but not ready to upgrade

Liked the app's design and concept, but ran into three real issues: I can't find a way to export or download my saved places (500+ spots) — no option in Settings. None of the legal documents (Terms, Privacy Policy, etc.) in Settings actually open, only yields the same error message of not connecting to your database. And there's no working help or support in-app, and the App Store’s "App Support" link gives me the same broken page error. Would appreciate a fix on all three, especially data export for those of us with a lot saved. Would not consider a paid model at this stage.
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Logged out. Help?

Love this app but I got randomly logged out of my account the other day. Tried to log back in using my phone number (which is what I used to create the account) but I never get sent the verification code no matter how long I wait. Check my spam folder, even my WhatsApp and my email but I never get it and now I can’t get back into my account.
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Such a scam

Buying access to an account doesn’t give you full access to the account. The listed price is different from what they end up charging you. There is literally zero customer service to support with any queries or complaints.

Upgrade Banner always visible

Having a popup asking me to upgrade at all times is the worse. Just let me close your ad

Impossible to unsubscribe

Doesn’t show up on apps to be able to cancel subscription. No cancel app option in the app. How is this legal?

Unimpressed

Used to be a great app. Introducing a feature that blocks you from seeing all the restaurants, even from the people you pay to subscribe too is awful. Money grabbing & unnecessary change

Bad

I need pay for everything

Nice idea - needs a lot

I love the idea of this app, especially the ability to follow curators. The reason why I think it needs work is there needs to be richer filters, and a way for users and curators to leave some kind of rating or review of step locations. Just because the location was stepped doesn’t mean it’s actually worth checking out.
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Gros bug sur l’app

L’app ne marche plus de mon côté depuis plusieurs semaines. J’ai contacté le service support et aucune réponse à ce jour

KVR

It won’t tell me how to cancel my subscription anywhere!

Clunky can’t cancel subscription

This app is really hard to navigate, doesn’t feel intuitive and especially difficult to understand how to cancel a subscription. I had an unexpected charge show up for a subscription I didn’t even realise I had. This doesn’t show as part of your account settings and is cancelled by “unfollowing” people with no indication that they are a pay feature. Feels in violation of app payment and transaction process.
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Cancellation

Got charged for service I’m not using and didn’t realize was on my account. Tried cancelling before the subscription date and not a single person will respond to my emails.

Good idea, poor execution

This could be a sort of “Goodreads/Letterboxd for food” where you can follow influential critics etc and see recommendations - what it actually is is just a list of restaurants that the people you follow (some at a cost) have ticked, with no context, rating, ranking or review attached. You also pay a monthly subscription for certain people (eg. Topjaw) only to access substantially less information than in their free video content elsewhere. Their online info about cancelling payments is also still incorrect as per the previous commenter here.
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Lifetime access revoked

Paid for lifetime access to a curators pins, however this was revoked in favour of a monthly subscription model. Total rug pull scam.

Je conseille !

Super application!
Cependant à tendance à avoir des long temps de chargement
Je conseille fortement pour les amateur de cuisine et ceux qui veulent découvrir de nouvel adresses

Pro Israel app

Had to delete as they have tel aviv on there. Do better

Can’t unsubscribe

I have emailed six times, looked everywhere I can and they keep debiting me a fee. I’ve had to resort to cancelling my credit card and reporting them to consumer affairs to stop their charges. Do not recommend. Do not subscribe

Clunky, slow, buggy

Can’t report all the issues through the app because..I don’t know why. One of many things that have drove me to give up on this app. Can’t search for anything, nothing loads, doesn’t show me anything in new locations, and if anything does load, it takes an obscene amount of time.

Very slow loading time

I like the idea of this app but it always takes so long to load, I updated to the latest version and the problem still persists. Also it’s difficult to find places e.g. show only most popular coffee or brunch places, or specify search e.g. by specialty coffee or only brunch.