Serious inconvenience
Useless app, Buying from our banking apps was way way better.
I have to punch in my card details each time when i want to top up my app wallet so i can request a voucher, It’s just a long useless process to get electricity & water tokens
Which doesn’t even work all the time, Sometimes i have to try 3-4 times for my card to be accepted.
I have to punch in my card details each time when i want to top up my app wallet so i can request a voucher, It’s just a long useless process to get electricity & water tokens
Which doesn’t even work all the time, Sometimes i have to try 3-4 times for my card to be accepted.
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No agents available via call
No one answers the phone when you call. Agents just stop responding via the chatbot.
I hate it
This app is seriously the most inconvenient thing ever it literally charges you to do more work than if you could just buy water and electricity on your banking app and not to mention if you try eft it doesn’t work you have to use the most expensive option which is your card and then it times also out whenever it feels like it and takes longer. Every app Balwin makes you use is a nightmare.
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Best fraudsters out there
I mean there’s no way Balwin and these people are not cahoots. Every apartment block is stacked with solar panels, which I assume powers most things like the lights and even geysers most probably. Yet, they charge you ridiculous water and electricity charges. It just doesn’t make sense as to how someone living in a one bedroom apartment, and barely ever cooking or home has to pay more than 1200 a month in total. These apartments and the estate is stunning but they screw you with these charges at every chance they get, I can’t wait to get out of this place when my lease expires. There’s no probably no other app on this store that has so many negative reviews by consumers and has no response from the platform owners, tells you something about this company. Wish Carte Blanche could do an investigation into them.
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Thieves
They over charge with no clear understanding. I regret my decision in agreeing to all of this.
🚮🚮🚮
What a useless piece of crap. Can’t view balances, can’t change the initial login password generated by them. Basically can’t use this app for anything.
Worst Provider Ever!
I live in a one bedroom apartment.
Can someone please tell me how I manage to use R1200 +/- on a monthly basis when I am hardly at home.
It’s completely outrageous and corrupt.
Avoid this service provider like the plague!
Can someone please tell me how I manage to use R1200 +/- on a monthly basis when I am hardly at home.
It’s completely outrageous and corrupt.
Avoid this service provider like the plague!
Appalling
Despicable service from STss. Overcharging for all amenities and leave you with no option but to spend money or be without electricity, water and gas! Shocking especially with what’s going on in the world today. Going from spending R300 a month to R2500 for a one bedroom unit!
What a joke!
STSS is the worst company ever, you’ll have better luck and service at home affairs!!!!
Useless
Who designed this? Most useless app ever!!!!!!! And I mean ever in the history of apps - loses detail if you navigate off to key in opt, loses sign on detail, cannot update my balance notifications, statements, no illegible and lack detail, no response to queries at all - wish there was an option for negative stars you deserve it - useless pity I’m forced to use it
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Shady business going on
I went away for the lockdown period to stay with family and had turned all the mains off. All adjustments had gone off and I had R+-500 in my account, I took a screenshot as I though it might come handy as stss had proven not to be trusted.
4 weeks into lockdown and not having used any electricity or gas I log into the app and I had -R50.
There was no notification on the app or sms/email for this deduction.
I had proof of because of my snapshots and called them.
They escalated and the set my balance at R400.
I was satisfied that I only lost 150 which has still not been followed up with me.
They are thieves and had I not seen what they did my account would’ve been 550 short with no records.
4 weeks into lockdown and not having used any electricity or gas I log into the app and I had -R50.
There was no notification on the app or sms/email for this deduction.
I had proof of because of my snapshots and called them.
They escalated and the set my balance at R400.
I was satisfied that I only lost 150 which has still not been followed up with me.
They are thieves and had I not seen what they did my account would’ve been 550 short with no records.
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Thieves
Stss is a scam
SCAM
This is a biggest SCAM
Your billing is bad!!!!
I hate this!!! I stay alone and spend up to a 1000 on electricity a month does that really make sense now? No it doesn’t’! you get charged even if you not home imagine! 🤦🏽♀️ This is the worse service ever!
Useless in Tech Savy World
Waste of my 31mb my dogs would benefited with data!
Stss fraudulence
This app and company is the worst company I’ve ever come across , They charge you money from the top of their heads. The money one loads doesn’t reflect on the application, I have had numerous issues and at this point Baldwin is failing us. This is broad daylight robbery and fraud at its best
Ridiculous scam
This is app is highly inaccurate/corrupt. Charges do not add up and bills become ridiculously expensive with nobody able to explain any of the exact charges. Stss charges more than you actually use, and find any way to deduct money from your prepaid amount. An easy and efficient way of getting away with stealing money, especially as there is no other alternatives to buy electricity.
Example: 2 people in a one bedroom apartment, that are usage-conscious, go through R800 within 3 weeks.
Scam.
Example: 2 people in a one bedroom apartment, that are usage-conscious, go through R800 within 3 weeks.
Scam.
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Pathetic
The worse customer service. They charge extra money for every little thing. As soon as the electricity token is granted, you literally have no units to spare as they add extra charges to every little thing.
It’s a scam!!!! Be warned!!!
Balwin Properties subjects property owners to use this platform to pay water and electricity. There’s daily deductions and service fees. STss needs to be investigated something doesn’t add up with their fees and charges.
STss conundrum
Dear reader,
If you consider/are staying in a Balwin property. Then watch out for these guys.
A monopoly as to who provides your electricity (agreement/collusion with Balwin I suspect). This app is the medium as to where you will pay your prepaid amounts.
Their “amounts/rates” are extremely high. Plus weekly “updates” on your account balance as the “amount” on the app is not an accurate indicator of your actual usage.
There is a reason why these people continually get negative reviews. They are a thieves. End of.
If you consider/are staying in a Balwin property. Then watch out for these guys.
A monopoly as to who provides your electricity (agreement/collusion with Balwin I suspect). This app is the medium as to where you will pay your prepaid amounts.
Their “amounts/rates” are extremely high. Plus weekly “updates” on your account balance as the “amount” on the app is not an accurate indicator of your actual usage.
There is a reason why these people continually get negative reviews. They are a thieves. End of.
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