Terrible Experience
I flew my husband and daughter to Chicago to attend a Notre Dame vs Miami game. Researched and bought wonderful tickets in April - section 29 row 58. I was told I could receive my actual tickets up until 4:30 the day of the event. I was extremely stressed out for days as I had already invested $6000 in this trip with tickets hotels rental cars etc. At 4:32 I receive info that the seller did not send the tickets and I had to opt for a refund or subpar tickets at the same price. I was in complete shock and had no choice but to accept the replacement as my small was standing in line at the stadium!! Unbelievable that StubHub allows sellers not to deliver tickets and gives them until the actual day to deliver no called customer service and they said nothing they can do because we accepted the other tickets. Unbelievable! Shameful way to do business. Never again. Customer lost and will put a bad review weekly to warn buyers.
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Scamming ahh
Be VERYY cautious purchasing from resellers on this app, or better yet, DON’T. If you run into a problem, customer service makes it ten-times more difficult. Please, just buy off of Ticketmaster or AMIX.
Clarity
I am surprised to say that this Step hub agent was very professional And he clarified what was confusing to me quick and effectively.
Terrible
My tickets never got delivered and I couldn’t get to talk to a person. Only AI communication. I was charged for the tickets and never received. Missed the game. Spent a lot of money on hotel that I only booked to go to this game. So who’s gonna reimburse me for that. I had to go through Fan protect to start refund process. The app for stub hub isn’t very user friendly. Terrible experience. I want the seller to be punished. Fined big time.
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obstructive view
The pictures from our seat location was misleading! our seats had two posts cutting off 1/3 of the field vs the view on your web-site !
Disappointing views!
Disappointing views!
Misleading
Recently tried to purchase parking tickets for a basketball game. The tickets were labeled for one parking lot, but when they were delivered were for a parking lot 20 minutes away. StubHub refused to refund any money and it is incredibly difficult to talk to a real life person. They force you to communicate with an AI. Will never use StubHub again.
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Tickets got cancelled
Purchased tickets that got cancelled before the event and had to scramble to find new ones.
Zero confidence in the product and experience.
Zero confidence in the product and experience.
Don’t trust any longer
Never transferred tickets Show over. Got charged for it. Same thing happened to friend We bought two got charger and richter never ever came
Service Fee Nightmare
The tickets were slightly less than fair, but the fees were ridiculous. It was like purchasing en extra seat. I’m not doing this again.
scam
they scammed me tho tickets didn’t work
Olivia tickets
I purchased very expensive tickets and then the day of the event they told me I don’t have those seats anymore. They gave me seats that were kind of behind the stage. My daughter was upset because we couldn’t even see the big screen behind her. Messed up the whole experience. I paid too much to behind the stage.
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Buyer Beware
I was ripped off and stub hub helped it happen!
My tickets
I was told by you guys that the show we were watching began at 9:30 pm nov.6,2026 in the show ladies night we get there my girl and i and they told us that our show started at 6:30pm we go back and forth then they asked if we wanted to stay for the 9:30 show but it was sold out nowhere to sit
StubHub Apparently sells tickets that can’t be resold
I unfortunately learned today that StubHub allows some “high-profile” sellers to sell tickets via a direct URL which can’t be resold on StubHub. When I bought tickets to a concert months ago I wasn’t purchasing tickets on StubHub with that knowledge. Apparently it’s just based on luck whether you get a ticket from normal person where you can resell if you can’t attend the event. Not using StubHub anymore because of a poorly thought out policy.
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Receiving purchased tickets
I bought tickets to a Saturday show on a Tuesday before for specific seats. That Friday, I received an email saying “looks like you haven’t received your tickets.” I click a link that took me to a page to select comparable seats. I selected seats and waited. Never received those tickets. I called customer service. The only options were for them to contact the seller and ask them to send the tickets.
If the seller wasn’t able to be reach, StubHub would call me an hour before the show for a “reasonable solution to the problem”. We had dinner reservation before the show and were making a night of it.
About an hour and 20 minutes before the show, StubHub rep called me. Said they couldn’t reach the seller and offered to send a link to select comparable seats again. I was told by the rep to wait 30/40 minutes and if the link doesn’t come through, to call back. That link never came through.
I called and talk to a second rep. She wanted to send me a link to select comparable seats again. Mind you we are about 30 minutes to show time. I said no, I want a refund. She had me send a screen shot of the app page that showed I didn’t have tickets. Then, put me on hold for almost 10 minutes. Then stated she up channeled my request for a refund. She said I would know in 3-5 business days if it was granted.
Why didn’t I just get the refund then? Now we are 20 minutes till showtime. I went on SeatGeek and bought new tickets and received them instantly.
Now I have to wait and make sure StubHub refunds me. Last recourse is to file a complaint with my credit card for a refund.
I will never use StubHub again unless it is an instant ticket and maybe not even then.
We almost lost out on going to the show because of StubHub’s policies.
If the seller wasn’t able to be reach, StubHub would call me an hour before the show for a “reasonable solution to the problem”. We had dinner reservation before the show and were making a night of it.
About an hour and 20 minutes before the show, StubHub rep called me. Said they couldn’t reach the seller and offered to send a link to select comparable seats again. I was told by the rep to wait 30/40 minutes and if the link doesn’t come through, to call back. That link never came through.
I called and talk to a second rep. She wanted to send me a link to select comparable seats again. Mind you we are about 30 minutes to show time. I said no, I want a refund. She had me send a screen shot of the app page that showed I didn’t have tickets. Then, put me on hold for almost 10 minutes. Then stated she up channeled my request for a refund. She said I would know in 3-5 business days if it was granted.
Why didn’t I just get the refund then? Now we are 20 minutes till showtime. I went on SeatGeek and bought new tickets and received them instantly.
Now I have to wait and make sure StubHub refunds me. Last recourse is to file a complaint with my credit card for a refund.
I will never use StubHub again unless it is an instant ticket and maybe not even then.
We almost lost out on going to the show because of StubHub’s policies.
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Misleading Inaccurate Sales Review
I am extremely disappointed with my experience purchasing Lauryn Hill concert tickets through StubHub.
At the time of purchase, StubHub’s virtual seating preview represented the tickets as box seats located within enclosed cubicle-style seating areas. However, upon arriving at the venue, I discovered that the actual seating location was a terrace area that did not accurately reflect the seating arrangement advertised during the purchasing process.
The discrepancy between the virtual seating representation and the actual seating provided was significant and materially misrepresented what I believed I was purchasing. Had the seating been accurately represented, I would have made a different purchasing decision.
I subsequently contacted StubHub in an effort to resolve the matter. Unfortunately, rather than genuinely investigating or acknowledging the discrepancy, StubHub maintained that the seats provided were accurate. This response was particularly frustrating given that venue personnel also encouraged me to formally dispute the situation because of the misleading seating information.
What makes this experience even more disappointing is StubHub’s apparent unwillingness to take accountability for the discrepancy or make a reasonable effort to resolve the issue.
I am sharing this experience as a warning to other consumers considering purchasing tickets through StubHub. Do not automatically assume that the virtual seating views accurately represent the actual seating location or experience. Based on my experience, there can be a substantial difference between what is advertised and what is ultimately provided.
Ultimately, I paid for tickets based on a virtual representation that did not accurately reflect the seating I received. The lack of accountability, transparency, and meaningful customer support has left me extremely dissatisfied.
Consumers deserve accurate ticket representations, honest business practices, and customer service that takes legitimate complaints seriously. Unfortunately, StubHub failed to deliver on those expectations in my experience.
At the time of purchase, StubHub’s virtual seating preview represented the tickets as box seats located within enclosed cubicle-style seating areas. However, upon arriving at the venue, I discovered that the actual seating location was a terrace area that did not accurately reflect the seating arrangement advertised during the purchasing process.
The discrepancy between the virtual seating representation and the actual seating provided was significant and materially misrepresented what I believed I was purchasing. Had the seating been accurately represented, I would have made a different purchasing decision.
I subsequently contacted StubHub in an effort to resolve the matter. Unfortunately, rather than genuinely investigating or acknowledging the discrepancy, StubHub maintained that the seats provided were accurate. This response was particularly frustrating given that venue personnel also encouraged me to formally dispute the situation because of the misleading seating information.
What makes this experience even more disappointing is StubHub’s apparent unwillingness to take accountability for the discrepancy or make a reasonable effort to resolve the issue.
I am sharing this experience as a warning to other consumers considering purchasing tickets through StubHub. Do not automatically assume that the virtual seating views accurately represent the actual seating location or experience. Based on my experience, there can be a substantial difference between what is advertised and what is ultimately provided.
Ultimately, I paid for tickets based on a virtual representation that did not accurately reflect the seating I received. The lack of accountability, transparency, and meaningful customer support has left me extremely dissatisfied.
Consumers deserve accurate ticket representations, honest business practices, and customer service that takes legitimate complaints seriously. Unfortunately, StubHub failed to deliver on those expectations in my experience.
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Stub hub is a scam
I bought paper concert tickets on StubHub for an international trip my family had planned for 6 months. To avoid delivery issues while traveling, I provided the local address of a family member who was attending with me. The tickets never arrived, and I never received a tracking number or shipping confirmation.
I contacted StubHub repeatedly, including on the day of the concert, and asked for a refund so I could buy replacement tickets. StubHub refused to refund me at the time because the seller said they would release the tickets at 6 p.m. for a 9 p.m. show. The tickets never came. I called multiple numbers and never reached a live agent. I still haven’t received a refund, and I couldn’t find a way to request one in the app.
We scrambled to buy replacement tickets that day and had to sit apart at the concert we’d traveled internationally to attend together. This ruined the highlight of our trip. I’ll never use StubHub again.
I contacted StubHub repeatedly, including on the day of the concert, and asked for a refund so I could buy replacement tickets. StubHub refused to refund me at the time because the seller said they would release the tickets at 6 p.m. for a 9 p.m. show. The tickets never came. I called multiple numbers and never reached a live agent. I still haven’t received a refund, and I couldn’t find a way to request one in the app.
We scrambled to buy replacement tickets that day and had to sit apart at the concert we’d traveled internationally to attend together. This ruined the highlight of our trip. I’ll never use StubHub again.
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Ticket Bug
I bought tickets and the I never got a download link to them. Multiple times, the app said to thoroughly check my email but it never popped up. I also had it send multiple other emails and it still never popped up. Disappointing.
Don’t use this platform
They won’t deliver your ticket and won’t give you a refund. Just buy your tickets directly from the venue or use a different platform. Worst customer service experience of my life.
Scam alert and never get your money back. DONT USE THEM !!
Bought 4 tickets from them and 2 were fraudulent. They never get my money back absolutely zero customer service. And our event was ruined! Be careful !! Avoid this service at all costs!!!!
