Charge for tickets I never listed
I am getting charged for tickets I purchased in stub hub which I apparently listed for sale but never transferred to the buyer. I NEVER listed my tickets for sale!
Dishonest business
I purchased 2 tickets in Calgary for a Calgary Flames game. The price was 442.00. The regular ticket price would of been 400. It was against Detroit so not a packed game. Stubhub then charges me 441 USD. No where on the app, screen or receipt did it say anything about tickets being in USD for a Canadian game. I called Stubhub they basically told me to bad so sad. Moral of story use Ticketmaster. Stubhub has been fined in Cdn for this exact practise under the Competition Act I guess profits are to great to allow a million dollar fine to make then change their practice. Next time hopefully it’s 10 million
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Excellent
Excellent customer service
Terrible experience
Unfortunately you’ll see tons of fake 5 star reviews. This company is an absolute disaster. Avoid them at any cost!
Fan guarantee is worthless
100% worthless fan protection guarantee when there is no way to contact a stub hub representative. Ai chatbot circle chat is the only option.
Philadelphia 76’ers and the Cleveland Cavaliers game on 22Oct2026
Never received my tickets and I request a refund.
Voleur
Voleur on a perdu 2000$ avec vous!
Never received my tickets.
Seems like this is a common occurrence, bought tickets that’s I never received. I would never recommend StubHub to any body.
Swapping spots after pay
I bought a parking spot at Bridgestone arena for a concert. I pull into the parking garage and the attendant informs me my parking spot is 1 mile away. An uphill walk all the way. Bait and switch is a shameful tactic! Never will I ever use stub hub again!
Stole my money
I had to sell my tickets and they would not let me and could not access my tickets wanted a refund and they kept going the run around saying my fault.i will never go get tickets from this place ever again!i
Would go to them they will steal your money!
Would go to them they will steal your money!
Very upset with the listing process
Terrible experience listing multiple tickets. Tickets would show up as active in my app but when I requested friends to find my seats on their app they weren’t visible. I’m thinking my seats aren’t selling and all the time they weren’t visible 😡
So frustrating EVERYTIME
I experience trouble almost everytime I use StubHub!
Just got scammed by StubHub.
This was my second time (and probably the last time) using StubHub. I purchase two tickets to the lion king. Never got the ticket. Paid over $450 for two tickets. Went to the theatre and waited until the show time, because StubHub kept saying the tickets will arrive. NEVER EVER HAPPENED. When we approached the usher at the theatre, we were told it happens ALL THE TIME! People purchasing tickets through StubHub only to be scammed. I am waiting for StubHub to honor their customer protection guarantee and refund my money. So far, this has been incredibly frustrating and disappointing experience.
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World Series
I ordered 2tix in the 110 section on 10/15 and on 10/23 I received a text from Stub Hub stating that I needed to pick replacement tickets. I was offered SRO, 400 level and obstructed view tickets as a replacement for my tickets for the same price. Not acceptable!!!
Worst ticket-buying experience of my life. Never again
One star is too generous. I traveled to Dallas for Ed Sheeran, only to find that my ticket transfer had been canceled. I spent hours chasing StubHub support and asking for escalation, with no working tickets and no clear resolution time.
Replacement options finally arrived just EIGHT MINUTES before the listed show time. My original seats were in Section B, row 7. The replacements were row 16, nine rows farther back, despite my explicitly saying I would not accept back-row seats. Then those tickets didn’t work either. SeatGeek showed “Currently unable to accept this transfer.” I sent support screenshots of the error.
I ended up purchasing separate tickets through SeatGeek for another $356.43.
There was no refund option available to me until the show had already started. Even afterward, my refund wasn’t approved. StubHub says my request is “under review” and I have to wait up to three business days for an outcome or a request for more information. That is not a confirmed refund.
This is absolutely ridiculous. Hours wasted, two failed ticket transfers, worse replacement seats, and more money spent while my original payment remains unresolved. This is the worst experience I have ever had buying tickets. I will never use StubHub again.
Replacement options finally arrived just EIGHT MINUTES before the listed show time. My original seats were in Section B, row 7. The replacements were row 16, nine rows farther back, despite my explicitly saying I would not accept back-row seats. Then those tickets didn’t work either. SeatGeek showed “Currently unable to accept this transfer.” I sent support screenshots of the error.
I ended up purchasing separate tickets through SeatGeek for another $356.43.
There was no refund option available to me until the show had already started. Even afterward, my refund wasn’t approved. StubHub says my request is “under review” and I have to wait up to three business days for an outcome or a request for more information. That is not a confirmed refund.
This is absolutely ridiculous. Hours wasted, two failed ticket transfers, worse replacement seats, and more money spent while my original payment remains unresolved. This is the worst experience I have ever had buying tickets. I will never use StubHub again.
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Avoid this process
StubHub is a third party broker but my experience has been unpleasant. Horribly difficult systems, multi emails instructing me to repeat process that do not work, AI customers service that does not solve the problem. When it works I’m sure it’s fine. But if it doesn’t you will be stuck standing outside the venue missing the event with not recourse but a refund to use the same poor service again.
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Awesome
Tickets made easy
Stubhub
Great app fast send outs
Terrible
Worst app ever. I'll probably have to resolve this through my credit card company since they refuse to help.
Swindled
Never do business with this company unless you want to run the risk of your tickets not being delivered on game day and your dreams crushed so they can make an extra buck on the ticket you already purchased… they should be sued for what’s happening at the 2027 World Series right now.
