Easy to use!
Response from developer
Hi, we're really sorry about this. You shouldn't be paying for an order you never received, and you should have heard back from us much sooner. We will fix this ASAP. Please email us right now at support@paywithsuave.com with the subject "EMERGENCY" and include your name, the phone number on your Suave account, and your order details. We'll look at your case right away and sort out your refund.
Resolve issue
I am still paying for a hotel booking that I didn’t use. Two days after booking the hotel through Expedia with Suave the hotel host canceled my booking and I have never used the service. Although I have sent several messages to Suave. It didn’t help. Now I am due to for 10 months more for a service I didn’t use
After
I would like to say that my issue was resolve. I thank my customer service, who reacted and help to get a fair solution. Thank you
Response from developer
Hi There, we're really sorry about this. You shouldn't have to keep paying for a hotel stay that was canceled, and we're sorry our replies didn't resolve it sooner. When a booking is canceled and the merchant refunds it, we adjust your plan accordingly. We want to fix this for you as soon as possible. Please email support@paywithsuave.com with your Expedia booking confirmation and the cancellation notice, and our team will review your account and get back to you asap.
Excelente servicio!
Double booking
Response from developer
Hi Jardiella, we're sorry about the duplicate charge. Our records show you were connected with a live agent as soon as you reached out, and the extra payment was refunded the same day. We also added a courtesy credit to your account for the inconvenience. If anything still isn't right, please reach out to support@paywithsuave.com and our team will be happy to help.
