Barely works
Very frustrating. Anyone rating this better than one star is being generous. The car integration software is limited. Once you do figure out how to signin do not sign out. I found The best approach may be to use google option to sign in if you get stuck.
The charging info is very limited and is sometimes slow to update. At times it updates in seconds in other cases it will take one hour. You cannot control charging current, starting or stopping, charging limits or get current charging rate from the app. Sometimes the update is so slow, the app reports that there is a charging error and you need to check vehicle. When I get out to the car it is charging fine. Quite the pain if you are at work and the car is about a 10 minute walk away. To check you can not determine current charging rate from the app. The root cause could be the app may not be updating in a timely way.
The charging info is very limited and is sometimes slow to update. At times it updates in seconds in other cases it will take one hour. You cannot control charging current, starting or stopping, charging limits or get current charging rate from the app. Sometimes the update is so slow, the app reports that there is a charging error and you need to check vehicle. When I get out to the car it is charging fine. Quite the pain if you are at work and the car is about a 10 minute walk away. To check you can not determine current charging rate from the app. The root cause could be the app may not be updating in a timely way.
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Parasitic Drain on Trailseeker
Y'all need to fix the trailseekers parasitic drain issues most plausibly caused by this app
Basic and glitchy af
Extremely minimal feature set, data quality inconsistency, freezes regularly, asks permission to connect a million times. Toyota and Subaru should be ashamed.
Horrible
Garbage App, basically digital key is useless. From keyless entry to starting the car, doesn’t work most of the time.
Unlike Tesla, it’s way more seamless.
And the ability to not change charging percentages is a bummer.
It’s literally a hollow app with no use.
Unlike Tesla, it’s way more seamless.
And the ability to not change charging percentages is a bummer.
It’s literally a hollow app with no use.
Battery not updating
App needs to be fixed does not give you updated charge when you refresh it
It stays with the same percentage so you will never know where you are at when charging
This is my update
I have been having this issue since July and still this is no fix for it
NOW my battery level is reading -1 all the time no matter what I do uninstall the app then reinstall and still reading -1
So this feature is useless
It stays with the same percentage so you will never know where you are at when charging
This is my update
I have been having this issue since July and still this is no fix for it
NOW my battery level is reading -1 all the time no matter what I do uninstall the app then reinstall and still reading -1
So this feature is useless
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Not good
Digital key doesn’t work.
App crashes every time I try to remote start the car
Takes somewhere between 2 and 30 minutes to update status on the same WiFi.
Find stations: it said the closest one is 985 miles away
App crashes every time I try to remote start the car
Takes somewhere between 2 and 30 minutes to update status on the same WiFi.
Find stations: it said the closest one is 985 miles away
Inconsistent
App is slow to update battery status. Digital key won’t download. No mapping integration for trip planning and EV charging. Love the Trailseeker! Hate the app!!
Plain doesn’t work
I’ve tried many times adding, removing my profile on my wife’s car, and I’ve tried uninstalling and reinstalling the app and the car doesn’t come up and I’m unable to manage it. My phone doesn’t connect to the car when I’m driving even when I’m solo. Just a really bad experience overall. Car is fine it’s just the horrendous UX whether it’s the dash or very confusing infotainment system made worse with the pointless app.
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Fails without internet. Useless waste of $$
The worst kind of app is one that promises features like a digital key that you might need in a pinch, only for it to fail reliably when you need those features. This one is that app. It makes you log in every time you use it. Nice! Maybe in the CITY you can count on a signal at all times (but, can you?). However, this is a Subaru, which is advertised for adventure and roaming and stuff. Just don’t adventure anywhere there isn’t a 24/7 internet connection.
And did I mention, it’s $8/mo to use the basic features of the app. Forced subscriptions suck. But I could live with it if my money went to making the app better. After paying for over a year, it got worse. Not. Better. Not. Worth. It. Cancelled. Oh, and now, every time the car starts, my phone asks for it to connect. If I hit “yes” I have to log in, and then have zero functionality - even when sitting in the car with Bluetooth connection, it won’t even read the battery level because I’m not paying them $8/month so I can use the app from inside my car that I pay hundreds per month for.
Did I say this app is useless? If I didn’t, I’ll say it now: useless. They aren’t even trying.
And did I mention, it’s $8/mo to use the basic features of the app. Forced subscriptions suck. But I could live with it if my money went to making the app better. After paying for over a year, it got worse. Not. Better. Not. Worth. It. Cancelled. Oh, and now, every time the car starts, my phone asks for it to connect. If I hit “yes” I have to log in, and then have zero functionality - even when sitting in the car with Bluetooth connection, it won’t even read the battery level because I’m not paying them $8/month so I can use the app from inside my car that I pay hundreds per month for.
Did I say this app is useless? If I didn’t, I’ll say it now: useless. They aren’t even trying.
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Doesn’t share soc with apple or Google Maps
Every other ev I drove lets apple and Google Maps know their soc. Some even precondition batteries automatically.
Pointless
This app provides no usable information and virtually nothing works.
Stopped working
I am no longer able to use the app. It logged out and I am not able to login. It’s now useless.
Glitchy 2nd rate software
Hard to connect. Face recognition doesn’t work and it wants to be on all the time to spy on you. Low quality 2nd rate surveillance software. Car is great, though!
Great cars, poor software.
I love my Subaru, but I have to admit its software stack and app are just not good by modern standards. The app is buggy, slow to update/respond to input, and severely lacking in features.
Here are basic things an EV in 2026 should be able to do:
- change the max charge level while the car is plugged in
- change the max charge level through the app at all
- reliably unlock the vehicle and allow it to start through the app
- allow full climate control through the app while the car is parked for dogs/children
- offer route planning that is SoC-aware, or at least integrate with Apple and Google Maps so they can know about the vehicle battery state
I’m hoping Subaru addresses these shortcomings to improve the quality of life and usability for their EV customers!
Here are basic things an EV in 2026 should be able to do:
- change the max charge level while the car is plugged in
- change the max charge level through the app at all
- reliably unlock the vehicle and allow it to start through the app
- allow full climate control through the app while the car is parked for dogs/children
- offer route planning that is SoC-aware, or at least integrate with Apple and Google Maps so they can know about the vehicle battery state
I’m hoping Subaru addresses these shortcomings to improve the quality of life and usability for their EV customers!
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Could be better
Sep 2026:
Issues:
- Sharing digital key doesn't work: I sent the digital key to an Android 15 phone. After tapping the link with the key, the app simply displays a blank screen with a black button that has no label.
- Status messages can get stuck even after pulling to refresh. To update them, you have to force quit the
- Remote commands could fail with no explanation.
- Most of the time you won't be able to open the car having the phone with the digital key in the front pocket. You have to open the phone to make sure it has the car's Bluetooth connected.
Inconvenience:
- The tap-and-hold feature to activate a remote command is extremely inconvenient. To hold a finger on the screen, you need to be attentive to your finger. In contrast, the tap implementation in Nissan’s MyNissan app, for instance, is much easier.
Issues:
- Sharing digital key doesn't work: I sent the digital key to an Android 15 phone. After tapping the link with the key, the app simply displays a blank screen with a black button that has no label.
- Status messages can get stuck even after pulling to refresh. To update them, you have to force quit the
- Remote commands could fail with no explanation.
- Most of the time you won't be able to open the car having the phone with the digital key in the front pocket. You have to open the phone to make sure it has the car's Bluetooth connected.
Inconvenience:
- The tap-and-hold feature to activate a remote command is extremely inconvenient. To hold a finger on the screen, you need to be attentive to your finger. In contrast, the tap implementation in Nissan’s MyNissan app, for instance, is much easier.
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Could be better
Sep 2026:
1. Sharing digital key doesn't work: I sent the digital key to an Android 15 phone. After tapping the link with the key, the app simply displays a blank screen with a black button that has no label.
2. The tap-and-hold feature to activate a remote command is extremely inconvenient. To hold a finger on the screen, you need to be attentive to your finger. In contrast, the tap-and-hold implementation in Nissan’s MyNissan app, for instance, is much easier.
3. Status messages can get stuck even after pulling to refresh. To update them, you have to force quit the
4. Remote commands could fail with no explanation why.
1. Sharing digital key doesn't work: I sent the digital key to an Android 15 phone. After tapping the link with the key, the app simply displays a blank screen with a black button that has no label.
2. The tap-and-hold feature to activate a remote command is extremely inconvenient. To hold a finger on the screen, you need to be attentive to your finger. In contrast, the tap-and-hold implementation in Nissan’s MyNissan app, for instance, is much easier.
3. Status messages can get stuck even after pulling to refresh. To update them, you have to force quit the
4. Remote commands could fail with no explanation why.
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Please do better Subaru/Toyota
Pleas Subaru/Toyota spend some time and put in serious effort to making a usable app that functions properly. For EV owners it is very important to have an app that shows them correct updated information. This app is just so subpar compared to other auto makers. You make great cars, but please listen to your customer base and work on upgrading this app so it is on par with other EV manufacturers. The remote functions hardly work, cannot pre-cool my car, Charging stats are never correct. I could go on…Please take this into serious consideration and build your customer base an app that they want and love to use.
Also give us EV route planning for apple maps, Toyota already has it, why cant they ota that update to Subaru?
Also give us EV route planning for apple maps, Toyota already has it, why cant they ota that update to Subaru?
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Connectivity
Many complain about connectivity issues, they should keep in mind that most garages have very poor or no connectivity. I have observed quite good connectivity on the street.
No multi-user support
The current version has no way to connect multiple users to the same car, which creates an incredible hassle for a family vehicle.
DON’T EVEN BOTHER
This app has more glitches than Disney has Dalmatians. It simply doesn’t do what it was designed to do. If you want to get practiced in futility and frustration, hop on board. But be warned, Sisyphus would choose his boulder over having to use this app
