Could be better
Sep 2026:
1. Sharing digital key doesn't work: I sent the digital key to an Android 15 phone. After tapping the link with the key, the app simply displays a blank screen with a black button that has no label.
2. The tap-and-hold feature to activate a remote command is extremely inconvenient. To hold a finger on the screen, you need to be attentive to your finger. In contrast, the tap-and-hold implementation in Nissan’s MyNissan app, for instance, is much easier.
3. Status messages can get stuck even after pulling to refresh. To update them, you have to force quit the
4. Remote commands could fail with no explanation why.
1. Sharing digital key doesn't work: I sent the digital key to an Android 15 phone. After tapping the link with the key, the app simply displays a blank screen with a black button that has no label.
2. The tap-and-hold feature to activate a remote command is extremely inconvenient. To hold a finger on the screen, you need to be attentive to your finger. In contrast, the tap-and-hold implementation in Nissan’s MyNissan app, for instance, is much easier.
3. Status messages can get stuck even after pulling to refresh. To update them, you have to force quit the
4. Remote commands could fail with no explanation why.
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Please do better Subaru/Toyota
Pleas Subaru/Toyota spend some time and put in serious effort to making a usable app that functions properly. For EV owners it is very important to have an app that shows them correct updated information. This app is just so subpar compared to other auto makers. You make great cars, but please listen to your customer base and work on upgrading this app so it is on par with other EV manufacturers. The remote functions hardly work, cannot pre-cool my car, Charging stats are never correct. I could go on…Please take this into serious consideration and build your customer base an app that they want and love to use.
Also give us EV route planning for apple maps, Toyota already has it, why cant they ota that update to Subaru?
Also give us EV route planning for apple maps, Toyota already has it, why cant they ota that update to Subaru?
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Connectivity
Many complain about connectivity issues, they should keep in mind that most garages have very poor or no connectivity. I have observed quite good connectivity on the street.
No multi-user support
The current version has no way to connect multiple users to the same car, which creates an incredible hassle for a family vehicle.
DON’T EVEN BOTHER
This app has more glitches than Disney has Dalmatians. It simply doesn’t do what it was designed to do. If you want to get practiced in futility and frustration, hop on board. But be warned, Sisyphus would choose his boulder over having to use this app
Not bad, but not great.
Initially I didn’t have much in the way of expectations for this app, since I knew nothing about it or navigating the finer points of EV ownership. The dealer helped us install it the day we bought our Trailseeker, so that was my introduction.
After a couple weeks of using, our main complaint is managing the software for two drivers instead of one, and separating primary from secondary drivers. We remain optimistic, but the lag in updating charge levels (and general inconsistency in numbers) is real, and difficult to understand. I’m hoping it will improve.
To be fair to the dealer, this car (which is amazing) and software are so new they are having to learn a lot very quickly. But it’s their business, so I’m sure they’ll get it figured out.
After a couple weeks of using, our main complaint is managing the software for two drivers instead of one, and separating primary from secondary drivers. We remain optimistic, but the lag in updating charge levels (and general inconsistency in numbers) is real, and difficult to understand. I’m hoping it will improve.
To be fair to the dealer, this car (which is amazing) and software are so new they are having to learn a lot very quickly. But it’s their business, so I’m sure they’ll get it figured out.
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App terrible
Coming from a previous tesla owner this app needs so much work. Not user friendly at all. Tried to turn in ac remotely and didn’t work. They really need to take customer feedback and improve it asap
So many flaws…
Where to begin?
Font size too small..
Inaccurate charging data for 2026 model battery…
Too much empty space that could be used for more legible text and icons….
Almost no use of color….
“Health” page is mostly links…
Font size too small..
Inaccurate charging data for 2026 model battery…
Too much empty space that could be used for more legible text and icons….
Almost no use of color….
“Health” page is mostly links…
Trash
Complete waste of time. Takes time to update. Mobile key doesn’t work. Shows door open when it’s not. Insane. Needs a huge fix.
Apple CarPlay Does Not Sync
Apple CarPlay does not sync consistently and will randomly drop while you are driving. This app is a hot mess.
12v Battery Drain
The app was discovered by my local Subaru service department to have a bug. It constantly polls the car and eventually drains the 12v car battery if not started for a few days. I had to jumpstart my new 3-month old car twice in the in the past 3 weeks. Solution for now, per the service technician, is to delete the app until the 3rd party issue gets resolved. Disappointing…
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Slow to update
This app was blamed for the 12V battery drain problem. I understand it has now been updated. The remote start, with climate control, is useful though it sometimes fails, as does even unlocking the car. The battery status updates are very slow.
WTAF
How is it that such a high tech car can make a PhD and an electrical systems engineer want to throw their phones through the windshield. Been trying over an hour to add second driver and second driver profile. Simply nuts. Contradicting directions. Dead ends. Come on Subaru/Toyota. This is completely unacceptable. Connecting two drivers (or more) should be seamless, intuitive, and user friendly. FIX IT!
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Car amazing, app subpar
I love my Subaru trailseeker. I’m actually impressed at how great the vehicle is given how much Toyota and Subaru had been dragging their heels. The app and software is good but has some glaring flaws that seem eminently fixable with some good dev work.
Background refresh on this app drains the battery.
Also the charge controller should never let that happen and invoke the lithium to charge again if it needs to
You can change the max charge level from the app which is important because it’s nmc batteries so I keeps the charge at 80% or less unless I have a big road trip
They also don’t yet support battery percentage or ev routing in CarPlay.
No support for video playback when parked on CarPlay yet either which is important when sitting at a charger
Battery status is flaky / slow and no obvious way to refresh. I’d rather it tell me it’s stale and give me an option to manually refresh
There should be an option to unlock the charging cable. It gets stuck locked some times
Lastly being able to change the max charge and say charge to 100% by this time would be great for trips.
Fix it Subaru/toyota. It’d make the experience phenomenal
Background refresh on this app drains the battery.
Also the charge controller should never let that happen and invoke the lithium to charge again if it needs to
You can change the max charge level from the app which is important because it’s nmc batteries so I keeps the charge at 80% or less unless I have a big road trip
They also don’t yet support battery percentage or ev routing in CarPlay.
No support for video playback when parked on CarPlay yet either which is important when sitting at a charger
Battery status is flaky / slow and no obvious way to refresh. I’d rather it tell me it’s stale and give me an option to manually refresh
There should be an option to unlock the charging cable. It gets stuck locked some times
Lastly being able to change the max charge and say charge to 100% by this time would be great for trips.
Fix it Subaru/toyota. It’d make the experience phenomenal
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Good when it works
I had everything working. The app disconnected on its own and now it’s impossible to reconnect. The help number in the app is for Toyota and they simply say they cannot help. Put the Subaru number in the app dummies.
App sucks
The app has erased all my messages info and now I can’t use it In my car. I can’t log on I no longer have exists. Now I have issues using it in my car. This app sucks sucks sucks sucks
Needs work
Why the long press that takes forever? Can we just press once and go? Can you add the ability to stop the commanded actions after? For example, if I turn the hazards and then I want them off after there is no way to do that.
Also, can you add the ability to close/open the windows? That was a nice feature I had in my Polestar.
And we know the app or the connected services is draining my car’s 12 V battery in an abnormal way.
So there are multiple things to fix!
Also, can you add the ability to close/open the windows? That was a nice feature I had in my Polestar.
And we know the app or the connected services is draining my car’s 12 V battery in an abnormal way.
So there are multiple things to fix!
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Drains 12v Battery and Poor User Experience
The main issue is that this app frequently causes the 12v battery to die once the car is off, leading to the need for a jump and tow to the dealer. This app essentially makes the car unexpectedly unreliable and there seems to be no official fix in the works, only a service bulletin instructing owners to disconnect from the app, a temporary fix that is just ridiculous. Furthermore I used to use the MySubaru app which was far better in terms of its user experience and reliability.
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Toyota needs to take a close look at their programming team
Quite possibly one of the worst vehicle apps ever made. Not only does the digital connected services kill your 12v, digital key, charging status and remote start barely function requiring multiple attempts. Toyota should be ashamed of themselves
Charging status and history had stopped working but seems to be back up. 🤞🏼
Some notifications completely omit the identity of my vehicle although the app clearly identifies it elsewhere in other pages. “Your ____ is charging.”[!] Reinstalling doesn’t help. It all worked OK before the phantom report of an open window preceded the app collapse. Hoping tire pressure readings become available soon. I have upgraded the rating.
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